Question 1

What was the unexpected result of the Hawthorne experiments?

Accepted Answer

A)   Workers dislike responsibility.
B)   Workers are more responsive to peer pressures than to management controls.
C)   Workers have a negative reaction to dim lighting.
D)   Workers productivity increases dramatically with frequent rests and breaks. B

Question 2

Michael Murray, the head of the School Board claims that feminist perspectives on organizational behavior have posited a number of statements. Which one of them is really correct?:

Accepted Answer

A)   Organizational interactions are characterized by dominance and subordination.
B)   Organizations are gender-neutral in their reward systems
C)   Organizations proactively seek female talent
D)   Organizations create added value from female work A

Question 3

"The Law of the Situation," was a theory developed by:

Accepted Answer

A)   Douglas McGregor.
B)   Victor Thompson.
C)   Mary Parker Follett.
D)   Robert Merton. C

Question 4

Maslow's hierarchy of needs called for a progression through the following components:

Accepted Answer

A)   survival needs, safety needs, love needs, esteem needs, self-actualization needs.
B)   survival needs, safety needs, self-actualization needs, love needs, esteem needs.
C)   self-actualization needs, safety needs, love needs, survival needs.
D)   love needs, survival needs, safety needs, self-actualization needs.

Question 5

The notion of individual will was the concept developed by Rousseau in The Social Contract.

Accepted Answer

A) True 
 B)False

Question 6

Your older sister, Beth, once sent you a postcard from her job in Washington saying, among other things, that she was feeling alienated at work. You believed then that she had a feeling of belongingness in work, good control of the job, and joy in her position. Now that you have read this chapter was your understanding true or false?

Accepted Answer

A) True 
 B)False

Question 7

Your classmate tells you that Abraham Maslow identified a bureaupathology as occurring when one's abilities function as inadequacies or blind spots, and called this dysfunction "trained incapacity." Is this true or false?

Accepted Answer

A) True 
 B)False

Question 8

Which of the following, as seen by the feminist perspective, does NOT perpetuate male dominance in the workplace?

Accepted Answer

A)   gender divisions producing gender patterning of jobs
B)   masculine symbols and images
C)   continued interactions characterized by dominance and subordination
D)   promotion based on merit and job accomplishment

Question 9

Which of the following is an advantage of bureaucratic impersonality?

Accepted Answer

A)   It increases organizational effectiveness.
B)   It accounts for human emotions in the workplace.
C)   It provides even-handed application of rules.
D)   A and c

Question 10

Postmodern public administration theorists

Accepted Answer

A)   see objective reality ("facts" )  as moot.
B)   see "facts" as representing propositions or hypotheses derived from observation.
C)   believe that the observer-thinker is the active shaper of how the "fact" is perceived.
D)   All of the above.

Question 11

The five factors of job satisfaction according to the motivation-hygiene theory are:

Accepted Answer

A)   self actualization, esteem needs, love or affiliation needs, safety needs.
B)   achievement, recognition, work itself, responsibility, advancement.
C)   company policy and administration, supervision, salary, interpersonal relations, working conditions.
D)   working conditions, self actualization, work itself, esteem needs, safety needs.

Question 12

The pioneer that brought the concepts from psychology into organizational management to help explain and understand human behavior and organizational dynamics was

Accepted Answer

A)   Frederick Winslow Taylor.
B)   Douglas McGregor.
C)   Hugo Munsterberg.
D)   Abraham Maslow.

Question 13

Max Weber referred to bureaucracy's "special virtue" as "dehumanization".

Accepted Answer

A) True 
 B)False

Question 14

The famous Theory X and Theory Y sets of assumptions were the brainchild of Douglas McGregor, who posited the concept that Theory X managers were authoritarian, an Theory Y managers were more humanistic and democratic .

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about groups are relevant today?:

Accepted Answer

A)   Organizations consist of formal and informal groups
B)   Groups develop norms and codes of behavior
C)   Most group subcultures have a resemblance to the overall organizational culture
D)   All of the above.

Question 16

You are in the process of motivating your employees and one tactic you are using is job enrichment. This is the process of adding different kinds of duties to the individual's job so that work is performed at both a higher level and is more personally satisfying.

Accepted Answer

A) True 
 B)False

Question 17

The idea that "work expands to fill the time available for its completion," is the Peter Principle.

Accepted Answer

A) True 
 B)False

Question 18

Your cousin Bob, who works for a woman, tells you that research shows that women likely to use the command-and-control militaristic style of leadership. You look this up in the textbook. Do you find his statement to be true or false?

Accepted Answer

A) True 
 B)False

Question 19

The idea that there is an inherent conflict between the personalities of mature adults and the needs of organizations, and that organizations treat employees like children which leads to ineffectiveness

Accepted Answer

A)   Was developed by Kurt Lewin.
B)   Is a part of the post-breaucratic paradigm.
C)   Was developed by Chris Argyris.
D)   Was developed by Shoshana Zuboff.

Question 20

Organizational Development (OD) is about:

Accepted Answer

A)   Planned organizational change
B)   A process to achieve change
C)   Satisficing
D)   A and b

Exam 7: Organizational Behavior

What was the unexpected result of the Hawthorne experiments?

Michael Murray, the head of the School Board claims that feminist perspectives on organizational behavior have posited a number of statements. Which one of them is really correct?:

"The Law of the Situation," was a theory developed by:

Maslow's hierarchy of needs called for a progression through the following components:

The notion of individual will was the concept developed by Rousseau in The Social Contract.

Your classmate tells you that Abraham Maslow identified a bureaupathology as occurring when one's abilities function as inadequacies or blind spots, and called this dysfunction "trained incapacity." Is this true or false?

Which of the following, as seen by the feminist perspective, does NOT perpetuate male dominance in the workplace?

Which of the following is an advantage of bureaucratic impersonality?

Postmodern public administration theorists

The five factors of job satisfaction according to the motivation-hygiene theory are:

The pioneer that brought the concepts from psychology into organizational management to help explain and understand human behavior and organizational dynamics was

Max Weber referred to bureaucracy's "special virtue" as "dehumanization".

The famous Theory X and Theory Y sets of assumptions were the brainchild of Douglas McGregor, who posited the concept that Theory X managers were authoritarian, an Theory Y managers were more humanistic and democratic .

Which of the following statements about groups are relevant today?:

You are in the process of motivating your employees and one tactic you are using is job enrichment. This is the process of adding different kinds of duties to the individual's job so that work is performed at both a higher level and is more personally satisfying.

The idea that "work expands to fill the time available for its completion," is the Peter Principle.

Your cousin Bob, who works for a woman, tells you that research shows that women likely to use the command-and-control militaristic style of leadership. You look this up in the textbook. Do you find his statement to be true or false?

The idea that there is an inherent conflict between the personalities of mature adults and the needs of organizations, and that organizations treat employees like children which leads to ineffectiveness

Organizational Development (OD) is about: