Question 1

What is the appropriate role of an organization's top leadership during a crisis?

Accepted Answer

The answer of What is the appropriate role of an...

Question 2

Leaders in learning organizations face a single challenge of creating flexible and adaptive organizations.

Accepted Answer

A) True 
 B)False

Question 3

What advice would you give to a leader who wants to improve his or her organization's communications function so that it is more effective during a crisis?

Accepted Answer

The answer of What advice would you give to a...

Question 4

In his book, The Fifth Discipline, Peter Senge makes a compelling case that an organization's survival is linked to its:

Accepted Answer

A)  top management. 
B)  employees' dedication. 
C)  ability to learn and adapt. 
D)  all of the answers are correct

Question 5

An effective crisis management plan is one that is:

Accepted Answer

A)  supported by training and periodic drill sessions. 
B)  coordinated and controlled across levels and units of the organization. 
C)  upgraded frequently. 
D)  all of the answers are correct

Question 6

A risk assessment process begins with a "what-if" scenario analysis which asks which of the following questions?

Accepted Answer

A)  What could happen? 
B)  Where are we vulnerable? 
C)  How much will it cost the company? 
D)  A and B 
E)  None of the above

Question 7

Leaders in learning organizations face the dual challenge of encouraging creativity and flexibility and maintaining organization-wide standards that emphasize efficiency and accountability.

Accepted Answer

A) True 
 B)False

Question 8

Strategic crisis leadership is about a leader taking action in three key areas. What are these areas?

Accepted Answer

The answer of Strategic crisis leadership is about a leader...

Question 9

Crises come in many forms including succession crisis, product failures, human error disasters, and sexual harassment.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are questions that often emerge after a crisis EXCEPT:

Accepted Answer

A)  What happened? 
B)  What are you going to do to ensure it never happens again? 
C)  When did it happen? 
D)  How did it happen?

Question 11

Describe why a senior leader's physical presence is critical during a crisis.

Accepted Answer

The answer of Describe why a senior leader's physical presence...

Question 12

Benchmarking yields a comparative advantage by allowing a company to imitate the best practices of others.

Accepted Answer

A) True 
 B)False

Question 13

Risk assessment is a common tool used in crisis planning.

Accepted Answer

A) True 
 B)False

Question 14

What factors account for the fact that the learning organization is described as more creative and innovative than the traditional organization form?

Accepted Answer

The answer of What factors account for the fact that...

Question 15

It is generally believed that within ____ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

Accepted Answer

A)  24 hours 
B)  30 minutes 
C)  an hour 
D)  48 hours

Question 16

Explicit or tacit knowledge is:

Accepted Answer

A)  highly personal. 
B)  strongly rooted in action. 
C)  the instinct and intuition that an experienced practitioner possesses. 
D)  expressed in a system of rules.

Question 17

The encouragement of systems thinking:

Accepted Answer

A)  is a task of leaders who seek to enhance organizational learning. 
B)  has the best results in traditional organizations. 
C)  was a driving force in the 1980s, but has been largely discarded in favor of specialized thinking. 
D)  increases efficiency, but appears to deter creativity.

Question 18

Describe the role of leadership in creating a learning organization.

Accepted Answer

The answer of Describe the role of leadership in creating...

Question 19

Distinguish between the traditional organization and the learning organization.

Accepted Answer

The answer of Distinguish between the traditional organization and the...

Question 20

A CEO is taking the day off to spend with his family; however, his secretary calls his cell phone to tell him that there is a major crisis at work and no one knows what to do. The CEO decides to go to the office to see for himself. Which guideline to effective communications is the CEO adhering?

Accepted Answer

A)  be present 
B)  don't "spin" 
C)  communicate plan of action 
D)  be sensitive with affected parties 
E)  avoid conflicting messages
F) show a plan for how you will avoid a repeat in the future
G) don't make excuses for the leader
H) go the extra mile
I) take credit without being self-absorbed
J) be honest and straightforward with the media

Exam 12: The Learning Organization and Crisis Leadership

What is the appropriate role of an organization's top leadership during a crisis?

Leaders in learning organizations face a single challenge of creating flexible and adaptive organizations.

What advice would you give to a leader who wants to improve his or her organization's communications function so that it is more effective during a crisis?

In his book, The Fifth Discipline, Peter Senge makes a compelling case that an organization's survival is linked to its:

An effective crisis management plan is one that is:

A risk assessment process begins with a "what-if" scenario analysis which asks which of the following questions?

Leaders in learning organizations face the dual challenge of encouraging creativity and flexibility and maintaining organization-wide standards that emphasize efficiency and accountability.

Strategic crisis leadership is about a leader taking action in three key areas. What are these areas?

Crises come in many forms including succession crisis, product failures, human error disasters, and sexual harassment.

All of the following are questions that often emerge after a crisis EXCEPT:

Describe why a senior leader's physical presence is critical during a crisis.

Benchmarking yields a comparative advantage by allowing a company to imitate the best practices of others.

Risk assessment is a common tool used in crisis planning.

What factors account for the fact that the learning organization is described as more creative and innovative than the traditional organization form?

It is generally believed that within ____ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

Explicit or tacit knowledge is:

The encouragement of systems thinking:

Describe the role of leadership in creating a learning organization.

Distinguish between the traditional organization and the learning organization.

A CEO is taking the day off to spend with his family; however, his secretary calls his cell phone to tell him that there is a major crisis at work and no one knows what to do. The CEO decides to go to the office to see for himself. Which guideline to effective communications is the CEO adhering?