Question 1

If a person who quits because she feels that she was not being treated fairly by her employer, she is most likely experiencing a sense of _____________.

Accepted Answer

A) high frustration 
B) high inequity 
C) low expectancy 
D) low motivation

Question 2

The two factors in Herzberg's theory are motivators and _____________.

Accepted Answer

A) power 
B) growth 
C) hygiene 
D) achievement

Question 3

According to Maslow, a person who is looking for affection, belongingness, acceptance, and friendship is at which need level?

Accepted Answer

A) social 
B) physiological 
C) esteem 
D) safety

Question 4

According to Herzberg, which of the following is a motivator factor?

Accepted Answer

A) salary 
B) recognition 
C) status 
D) supervision

Question 5

Praise, employee recognition, and empowerment are motivational techniques that managers can use to motivate minimum- wage workers.

Accepted Answer

A) True 
 B)False

Question 6

Needs have little or no impact on the way that people perform and behave at work.

Accepted Answer

A) True 
 B)False

Question 7

High levels of effort are unlikely to lead to favorable job performance unless

Accepted Answer

A) quality of the effort is also considered. 
B) technology is also considered. 
C) management efforts are also considered. 
D) team work is also considered.

Question 8

Jessica strives to develop friendships, prefers to work in cooperative situations, and works toward a high degree of mutual understanding in her relationships. She is demonstrating which need?

Accepted Answer

A) power 
B) recognition 
C) affiliation 
D) achievement

Question 9

Explain McClelland's three- needs theory.

Accepted Answer

The answer of Explain McClelland's three- needs theory....

Question 10

McGregor developed the hierarchy of needs theory.

Accepted Answer

A) True 
 B)False

Question 11

_____________employees do their work at home on a computer that is linked to their office.

Accepted Answer

A) Telecommuting 
B) Part- time 
C) Job- sharing 
D) Flextime

Question 12

The view that people develop beliefs about the fairness of the rewards they receive relative to their contributions is referred to as _____________.

Accepted Answer

A) need theory 
B) the Motivation- Hygiene Theory 
C) equity theory 
D) expectancy theory

Question 13

Explain the difference between motivators and hygiene factors in Herzberg's theory.

Accepted Answer

The answer of Explain the difference between motivators and hygiene...

Question 14

According to Vroom's expectancy theory, an expectancy refers to a person's belief that working hard will result in achieving a desired level of performance.

Accepted Answer

A) True 
 B)False

Question 15

The degree to which a job requires a variety of activities that call for different skills and talents is

Accepted Answer

A) autonomy. 
B) feedback. 
C) skill variety. 
D) task identity.

Question 16

Commuting to and from work in many large cities requires two or more hours each day which can make workers tired before they even get to their job. Some companies offer_____________ as a way to alleviate the strain.

Accepted Answer

A) telecommuting 
B) job sharing 
C) variable work schedules 
D) flexible work schedules and telecommuting

Question 17

Which of the following is a correct match between theory and the individual who developed it?

Accepted Answer

A) three- needs theory: Douglas McGregor 
B) hierarchy of needs theory: Frederick Herzberg 
C) equity theory: J. Stacey Adams 
D) motivation- hygiene theory: David McClelland

Question 18

Which of the following is not one of the three variables that are central to Vroom's expectancy theory?

Accepted Answer

A) effort- performance 
B) effort- reward 
C) performance- reward 
D) attractiveness

Question 19

Flextime's major drawback is that it is not a viable option when key people must be available during standard hours, when workflow requires tightly determined scheduling, or when specialists are called upon to maintain coverage of all functions in a unit.

Accepted Answer

A) True 
 B)False

Question 20

Tom is an air traffic comptroller at a major metropolitan area airport. Even though he has a fixed schedule and strict procedures to follow, based on the Core Job Characteristics Model, he finds his job rewarding because it has a high level of

Accepted Answer

A) task autonomy. 
B) task significance. 
C) flexibility. 
D) skill variety.

Exam 10: Motivating and Rewarding Employees

If a person who quits because she feels that she was not being treated fairly by her employer, she is most likely experiencing a sense of _____________.

The two factors in Herzberg's theory are motivators and _____________.

According to Maslow, a person who is looking for affection, belongingness, acceptance, and friendship is at which need level?

According to Herzberg, which of the following is a motivator factor?

Praise, employee recognition, and empowerment are motivational techniques that managers can use to motivate minimum- wage workers.

Needs have little or no impact on the way that people perform and behave at work.

High levels of effort are unlikely to lead to favorable job performance unless

Jessica strives to develop friendships, prefers to work in cooperative situations, and works toward a high degree of mutual understanding in her relationships. She is demonstrating which need?

Explain McClelland's three- needs theory.

McGregor developed the hierarchy of needs theory.

_____________employees do their work at home on a computer that is linked to their office.

The view that people develop beliefs about the fairness of the rewards they receive relative to their contributions is referred to as _____________.

Explain the difference between motivators and hygiene factors in Herzberg's theory.

According to Vroom's expectancy theory, an expectancy refers to a person's belief that working hard will result in achieving a desired level of performance.

The degree to which a job requires a variety of activities that call for different skills and talents is

Commuting to and from work in many large cities requires two or more hours each day which can make workers tired before they even get to their job. Some companies offer_____________ as a way to alleviate the strain.

Which of the following is a correct match between theory and the individual who developed it?

Which of the following is not one of the three variables that are central to Vroom's expectancy theory?

Flextime's major drawback is that it is not a viable option when key people must be available during standard hours, when workflow requires tightly determined scheduling, or when specialists are called upon to maintain coverage of all functions in a unit.

Tom is an air traffic comptroller at a major metropolitan area airport. Even though he has a fixed schedule and strict procedures to follow, based on the Core Job Characteristics Model, he finds his job rewarding because it has a high level of