Question 1

According to the U.S. Department of Labor, high-performance work organizations include multi-skilled work teams, empowered front-line workers, and extensive training.

Accepted Answer

A) True 
 B)False

Question 2

The employee behaviors aspect of a company's strategic human resource system includes .

Accepted Answer

A) HR architecture 
B) employee competencies 
C) HR practices 
D) HR policies 
E) all of the above

Question 3

What is the first step in the strategic management process?

Accepted Answer

A) perform external and internal audits 
B) formulate a strategy 
C) define the business and its mission 
D) translate the mission into strategic goals 
E) implement the strategy

Question 4

Reese Enterprises seeks to fill upper-level positions from within whenever possible and uses validated selection tests when considering external hires. This suggests the company is developing a .

Accepted Answer

A) benchmark 
B) scorecard management system 
C) high-performance work system 
D) management by objectives strategy 
E) selection metric

Question 5

Which of the following practices is likely to be used by companies using high -performance systems?

Accepted Answer

A) utilize self-managing work teams 
B) fill jobs from internal candidates 
C) hire using validated selection tests 
D) train employees extensively 
E) all of the above

Question 6

Companies like Ferrari can be called because they carve out a market niche and compete by providing a product that customers can get in no other way.

Accepted Answer

A) complementary competitors 
B) unique offerings 
C) market leaders 
D) carvers 
E) focusers

Question 7

Which of the following illustrates a cost leadership strategy?

Accepted Answer

A) Mercedes Benz emphasizes status and quality 
B) Enterprise Rent-a-Car targets referrals through car dealerships and insurance agents 
C) Charmin toilet paper claims to be the softest on the market 
D) K-Mart seeks to offer prices as low as Wal-Mart 
E) Target sells upscale brands

Question 8

Managers use a(n)to measure the HR function's effectiveness and efficiency in producing employee behaviors the company needs to achieve its strategic goals.

Accepted Answer

A) metric 
B) HR Scorecard 
C) MBO format 
D) high performance work system 
E) benchmark

Question 9

A is the company's plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage.

Accepted Answer

A) tactical plan 
B) strategic plan 
C) situation analysis 
D) environmental scan 
E) SWOT analysis

Question 10

There are three primary forms of business-level or competitive strategies. Describe them and give an example of each one.

Accepted Answer

The answer of There are three primary forms of business-level...

Question 11

What are the three basic challenges HR managers must address in formulating HR strategies? Which of these is the most difficult for HR?

Accepted Answer

The answer of What are the three basic challenges HR...

Question 12

The primary tool used in step two of strategic planning, external and internal audits, is the .

Accepted Answer

A) BCG matrix 
B) QSPM matrix 
C) EPS/EBIT analysis 
D) SWOT analysis 
E) all are tools used in step two

Question 13

A company's HR strategy is a type of competitive strategy.

Accepted Answer

A) True 
 B)False

Question 14

There are seven steps in the strategic management process.

Accepted Answer

A) True 
 B)False

Question 15

Volvo stresses the safety of its cars. Volvo is following a competitive strategy.

Accepted Answer

A) functional 
B) differentiation 
C) integration 
D) focus 
E) cost leadership

Question 16

Companies with empowered, highly trained, flexible workforces have a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 17

What does a company's functional-level strategy identify?

Accepted Answer

A) the sources of uniqueness in the industry 
B) the portfolio of businesses that comprise the company 
C) the basic courses of action that each department will pursue in order to help the business attain its competitive goals 
D) the possibility of becoming a low-cost leader 
E) how to build and strengthen the business's long-term competitive position in the marketplace

Question 18

The aim of high-performance work organizations is to .

Accepted Answer

A) minimize turnover 
B) improve market share 
C) maximize employee compensation 
D) decrease competitive advantage 
E) maximize employee competencies, commitment, and abilities

Question 19

The third step in the strategic management process is .

Accepted Answer

A) formulate a strategy 
B) formulate new business and mission statements 
C) implement the strategy 
D) define the business and its mission 
E) perform external and internal audits

Question 20

A mission statement is a general statement of a company's intended direction that evokes emotional feelings in the organization's members.

Accepted Answer

A) True 
 B)False

Exam 3: Strategic Human Resource Management and the Hr Scorecard

According to the U.S. Department of Labor, high-performance work organizations include multi-skilled work teams, empowered front-line workers, and extensive training.

The employee behaviors aspect of a company's strategic human resource system includes .

What is the first step in the strategic management process?

Reese Enterprises seeks to fill upper-level positions from within whenever possible and uses validated selection tests when considering external hires. This suggests the company is developing a .

Which of the following practices is likely to be used by companies using high -performance systems?

Companies like Ferrari can be called because they carve out a market niche and compete by providing a product that customers can get in no other way.

Which of the following illustrates a cost leadership strategy?

Managers use a(n) to measure the HR function's effectiveness and efficiency in producing employee behaviors the company needs to achieve its strategic goals.

A is the company's plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage.

There are three primary forms of business-level or competitive strategies. Describe them and give an example of each one.

What are the three basic challenges HR managers must address in formulating HR strategies? Which of these is the most difficult for HR?

The primary tool used in step two of strategic planning, external and internal audits, is the .

A company's HR strategy is a type of competitive strategy.

There are seven steps in the strategic management process.

Volvo stresses the safety of its cars. Volvo is following a competitive strategy.

Companies with empowered, highly trained, flexible workforces have a competitive advantage.

What does a company's functional-level strategy identify?

The aim of high-performance work organizations is to .

The third step in the strategic management process is .

A mission statement is a general statement of a company's intended direction that evokes emotional feelings in the organization's members.