Multiple Choice
It can be difficult for an employee to generate the same level of enthusiasm for every customer because:
A) many employees like some or all of their customers.
B) customers want to be treated like other customers.
C) customers bring high expectations to the service encounter.
D) all of the above.
E) customers have differing wants and needs regarding service.
Correct Answer:
Verified
Correct Answer:
Verified
Q11: Why do gaps in service occur?
Q12: _is a convivial aspect of service and
Q13: _can result in a higher check as
Q14: Service encounters appear successful because the customer
Q15: When asking guests to name their biggest
Q17: When trying to improve gaps in the
Q18: The first gap in delivering service occurs
Q19: The following identify service gaps except:<br>A) management
Q20: All of the following are feelings associated
Q21: By involving employees in setting service standards,