Question 1

Which of the following is not a sub-segment of the spa industry?

Accepted Answer

A)  Destination spas 
B)  Overnight spas 
C)  Day spas 
D)  Mineral springs 
E)  Club spas

Question 2

Costs to be considered in preparing a Construction budget include all but one of the following:

Accepted Answer

A)  Incentives to the local building inspectors 
B)  Working Capital 
C)  Construction Loan Fee 
D)  Construction

Question 3

The term "spa," was once reserved for European destination resorts where guests went to "take the waters" to restore a healthy and balanced life?

Accepted Answer

A) True 
 B)False

Question 4

In general, the higher a hotel owner pays for the land where the hotel will be built, the lower the owner is able to charge for a room?

Accepted Answer

A) True 
 B)False

Question 5

It is imperative that all full-service hotels and resorts without a spa should incorporate one into their property?

Accepted Answer

A) True 
 B)False

Question 6

The primary goal as spa professionals according to Holleigh) is to _________________.

Accepted Answer

A)  Provide a profit for the company 
B)  Create memorable experiences that promote overall well-being, sensory restoration, and peace and tranquility to the soul 
C)  Satisfy the company's shareholders 
D)  Provide an amenity to the guests if they would wish to use it 
E)  All of the above are primary goals for spa professionals, according to Holleigh

Question 7

The physical change-out refers to:

Accepted Answer

A)  Hiring new employees 
B)  Hiring new managers 
C)  Changing the organizational culture 
D)  Developing new employee manuals 
E)  Removing the former name

Question 8

An ownership entity hold the title to the land and the hotel after it has been built?

Accepted Answer

A) True 
 B)False

Question 9

The Ownership Entity, The Developer, and The Management Company must all be different companies with different people, each operating on an "arm's length" basis?

Accepted Answer

A) True 
 B)False

Question 10

Which of the following was NOT listed as one of the main reasons that spurred the development of the spa industry?

Accepted Answer

A)  Individuals are getting older 
B)  There is more disposable income in families 
C)  Individuals are living more luxurious and healthier lifestyles 
D)  People are concerned with their personal appearance to remain youthful 
E)  Resorts started to add spas to their property in order to not be at a competitive disadvantage

Question 11

Face recognition is the _______ step in guest recognition.

Accepted Answer

A)  First 
B)  Second 
C)  Third 
D)  Fourth 
E)  Fifth

Question 12

Which of the following was NOT mentioned as a technique that will allow an individual to commit names to memory?

Accepted Answer

A)  First-letter mnemonics 
B)  Visualize the persons' name written on his or her forehead 
C)  Key-word match 
D)  Repeat the individuals' name throughout the conversation 
E)  All of the above were mentioned as successful techniques.

Question 13

The authors mention that one way to improve face recognition is by concentrating on a specific facial feature. As a result, it was recommended to focus on things such as hairstyle, facial hair, or eyeglasses?

Accepted Answer

A) True 
 B)False

Question 14

When working in a spa, you are not only a spa associate, but also a according to Holleigh) ________.

Accepted Answer

A)  Food runner 
B)  Housekeeper 
C)  Retail sales person 
D)  Pool attendant 
E)  All of the above

Question 15

According to Jupiter Media Metrix, roughly 50% of all would-be-guests visit only one website i.e., Expedia.com, the hotels direct website, etc.) when making hotel reservations?

Accepted Answer

A) True 
 B)False

Question 16

From a planning standpoint, the ideal lead time for a conversion is 12 weeks?

Accepted Answer

A) True 
 B)False

Question 17

__________ spas are located on the grounds of vacation resorts where treatments for mind, body, and spirit are offered to complement other resort activities.

Accepted Answer

A)  Destination 
B)  Resort 
C)  Medical 
D)  Club 
E)  Day

Question 18

The classification, _______________, includes items that have the existing brand's name or logo on existing items, which must be replaced on the day of the name change.

Accepted Answer

A)  Signage and identification 
B)  Minimum brand standards 
C)  Human resources 
D)  Computer information systems 
E)  None of the above

Question 19

__________ spas are designed to provide a healing, beautifying or pampering experience in a short period of time.

Accepted Answer

A)  Destination 
B)  Resort 
C)  Medical 
D)  Club 
E)  Day

Question 20

Which of the following are not part of the top entities involved in a hotel's operation?

Accepted Answer

A)  Owner 
B)  Management company 
C)  Employees 
D)  Brand affiliation agreement 
E)  All of the above were mentioned in the article as a top entity

Exam 1: Overview

Which of the following is not a sub-segment of the spa industry?

Costs to be considered in preparing a Construction budget include all but one of the following:

The term "spa," was once reserved for European destination resorts where guests went to "take the waters" to restore a healthy and balanced life?

In general, the higher a hotel owner pays for the land where the hotel will be built, the lower the owner is able to charge for a room?

It is imperative that all full-service hotels and resorts without a spa should incorporate one into their property?

The primary goal as spa professionals according to Holleigh) is to _________________.

The physical change-out refers to:

An ownership entity hold the title to the land and the hotel after it has been built?

The Ownership Entity, The Developer, and The Management Company must all be different companies with different people, each operating on an "arm's length" basis?

Which of the following was NOT listed as one of the main reasons that spurred the development of the spa industry?

Face recognition is the _______ step in guest recognition.

Which of the following was NOT mentioned as a technique that will allow an individual to commit names to memory?

The authors mention that one way to improve face recognition is by concentrating on a specific facial feature. As a result, it was recommended to focus on things such as hairstyle, facial hair, or eyeglasses?

When working in a spa, you are not only a spa associate, but also a according to Holleigh) ________.

According to Jupiter Media Metrix, roughly 50% of all would-be-guests visit only one website i.e., Expedia.com, the hotels direct website, etc.) when making hotel reservations?

From a planning standpoint, the ideal lead time for a conversion is 12 weeks?

__________ spas are located on the grounds of vacation resorts where treatments for mind, body, and spirit are offered to complement other resort activities.

The classification, _______________, includes items that have the existing brand's name or logo on existing items, which must be replaced on the day of the name change.

__________ spas are designed to provide a healing, beautifying or pampering experience in a short period of time.

Which of the following are not part of the top entities involved in a hotel's operation?