Question 1

According to the article, human capital considerations are at the top of the list of current managerial concerns in the hospitality industry.

Accepted Answer

A) True 
 B)False

Question 2

While paying a fail salary or providing job security will decrease employee dissatisfaction, they will not necessarily create satisfaction in employees.

Accepted Answer

A) True 
 B)False

Question 3

KSA is an acronym for which of the following?

Accepted Answer

A)  Knowledge, skills, and actions 
B)  Knowledge, specialties, and actions 
C)  Knowledge, skills, and abilities 
D)  Kindness, skills, and actions 
E)  Knowledge, skills, and abilities.

Question 4

Turnover is and has been a pervasive problem for the hospitality industry.

Accepted Answer

A) True 
 B)False

Question 5

The upper-level executives reported human resources as the KSA in which they felt least competent.

Accepted Answer

A) True 
 B)False

Question 6

According to the article, VRIO analysis extends the SWOT model and maintains that a competitive advantage is gained by identifying and exploiting the __________ competencies of the firm.

Accepted Answer

A)  Rare 
B)  Common 
C)  Differentiated 
D)  Non-explainable 
E)  Intrinsic

Question 7

The daily stand up meeting is a 5-10 minute meeting to communicate what was said in the huddle meeting and to discuss what everyone is working on in human resources that day.

Accepted Answer

A) True 
 B)False

Question 8

In this particular article, intent to remain and/or leave an organization is a function of two interrelated factors. These are:

Accepted Answer

A)  Pay satisfaction and job satisfaction 
B)  Job satisfaction and the degree of an employee's commitment to the organization 
C)  Pay satisfaction and possibility of promotion 
D)  Job satisfaction and possibility of promotion 
E)  None of the above

Question 9

Which of the following was not part of the HR professional's responsibilities in the traditional role of HR?

Accepted Answer

A)  Recruiting and hiring 
B)  Compensation 
C)  Personnel record keeping 
D)  Training 
E)  Negotiating and administering collective-bargaining agreements

Question 10

The literature surrounding the magnitude of the correlation between compensation and turnover shows that compensation has a positive, direct effect on employee intentions to stay with the organization.

Accepted Answer

A) True 
 B)False

Question 11

It is commonly known that an individual's motivation to provide excellent customer service stems from the treatment the employee receives from his or her supervisor.

Accepted Answer

A) True 
 B)False

Question 12

According to the authors, HR suffers from a negative image in many hospitality organizations. Which of the following was not a reason given as to why HR has earned a negative image?

Accepted Answer

A)  HR is basically an employee-advocate function and represents the "soft" side of the business. 
B)  The managers hired into an HR position are often uneducated and provide little to the organizations strategy. 
C)  HR is a cost center since it does not generate revenue. 
D)  HR serves as an administrative-support office and organizes the company picnic. 
E)  HR is responsible for implementing strategy, not developing strategy.

Question 13

The organization responsible with enforcing the IRCA is the Immigration and Naturalization Service.

Accepted Answer

A) True 
 B)False

Question 14

Contemporary general managers place a high value on which of the following?

Accepted Answer

A)  Marketing 
B)  Human resources 
C)  Financial management 
D)  All of the 
E)  Only a and b

Question 15

According to the Americans with Disabilities Act of 1990, a qualified individual is defined as "an individual with a disability who, with or without reasonable accommodation, can perform the essential function of the employment position that such individual holds or desires".

Accepted Answer

A) True 
 B)False

Question 16

Middle-level managers appraised their level of competency in financial management significantly lower than did the upper-level managers.

Accepted Answer

A) True 
 B)False

Question 17

Lodging professionals aspiring to successful careers must recognize the significance of earnings and cash flows.

Accepted Answer

A) True 
 B)False

Question 18

All hospitality employers with 25 or more employees are covered by the Family and Medical Leave Act of 1993.

Accepted Answer

A) True 
 B)False

Question 19

According to the study conducted by McFillen, Riegel, and Enz 1986), what is a common reason for high turnover rates?

Accepted Answer

A)  Job pressure 
B)  Training 
C)  Fringe benefit packages 
D)  Physical demands of the job 
E)  All of the above are common reasons for high turnover rates

Question 20

The human resources team consists of:

Accepted Answer

A)  An assistant director of human resources 
B)  A recruitment manager 
C)  Human resource generalist 
D)  All of the above 
E)  Only a and b

Exam 9: Human Resources Policy Management

According to the article, human capital considerations are at the top of the list of current managerial concerns in the hospitality industry.

While paying a fail salary or providing job security will decrease employee dissatisfaction, they will not necessarily create satisfaction in employees.

KSA is an acronym for which of the following?

Turnover is and has been a pervasive problem for the hospitality industry.

The upper-level executives reported human resources as the KSA in which they felt least competent.

According to the article, VRIO analysis extends the SWOT model and maintains that a competitive advantage is gained by identifying and exploiting the __________ competencies of the firm.

The daily stand up meeting is a 5-10 minute meeting to communicate what was said in the huddle meeting and to discuss what everyone is working on in human resources that day.

In this particular article, intent to remain and/or leave an organization is a function of two interrelated factors. These are:

Which of the following was not part of the HR professional's responsibilities in the traditional role of HR?

The literature surrounding the magnitude of the correlation between compensation and turnover shows that compensation has a positive, direct effect on employee intentions to stay with the organization.

It is commonly known that an individual's motivation to provide excellent customer service stems from the treatment the employee receives from his or her supervisor.

According to the authors, HR suffers from a negative image in many hospitality organizations. Which of the following was not a reason given as to why HR has earned a negative image?

The organization responsible with enforcing the IRCA is the Immigration and Naturalization Service.

Contemporary general managers place a high value on which of the following?

According to the Americans with Disabilities Act of 1990, a qualified individual is defined as "an individual with a disability who, with or without reasonable accommodation, can perform the essential function of the employment position that such individual holds or desires".

Middle-level managers appraised their level of competency in financial management significantly lower than did the upper-level managers.

Lodging professionals aspiring to successful careers must recognize the significance of earnings and cash flows.

All hospitality employers with 25 or more employees are covered by the Family and Medical Leave Act of 1993.

According to the study conducted by McFillen, Riegel, and Enz 1986) , what is a common reason for high turnover rates?

The human resources team consists of: