Question 1

Describe service technology.

Accepted Answer

The answer of Describe service technology....

Question 2

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

Accepted Answer

A)  Narrow 
B)  Wide 
C)  Flat 
D)  Tall 
E)  Identical

Question 3

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

Accepted Answer

A)  Service production 
B)  Mass production 
C)  Large-batch production 
D)  Small-batch production 
E)  Continuous process production

Question 4

List three disadvantages of the divisional structure.

Accepted Answer

The answer of List three disadvantages of the divisional structure....

Question 5

List the advantages of the virtual network structure.

Accepted Answer

The answer of List the advantages of the virtual network...

Question 6

An structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.

Accepted Answer

The answer of An structure has a wide span, is...

Question 7

Unity of command and the scalar principle are both closely related to the:

Accepted Answer

A)  amount of work specialization in an organization. 
B)  degree of formalization. 
C)  chain of command. 
D)  amount of bureaucracy in the organization. 
E)  matrix structure.

Question 8

________departments include all of those that provide specialized skills in support of departments.

Accepted Answer

A)  Line; staff 
B)  Staff; line 
C)  Primary; functional 
D)  Functional; primary 
E)  Line; functional

Question 9

The horizontal structure provides traditional control within functional departments, and the vertical structure provides coordination across departments.

Accepted Answer

A) True 
 B)False

Question 10

The refers to a clearly defined line of authority in the organization that includes all employees.

Accepted Answer

The answer of The refers to a clearly defined line...

Question 11

In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor.

Accepted Answer

A) True 
 B)False

Question 12

The radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed is called reengineering.

Accepted Answer

A) True 
 B)False

Question 13

Relative to a flat organizational structure, a ________tall structure has a span of management and hierarchical levels.

Accepted Answer

A)  wide; fewer 
B)  narrow; fewer 
C)  narrow; wider 
D)  narrow; more 
E)  wide; more

Question 14

Which of the following factors is NOT associated with larger span of control?

Accepted Answer

A)  Work performed by subordinates is stable and routine. 
B)  Subordinates perform similar work tasks. 
C)  Subordinates are located at various different locations. 
D)  Subordinates are highly trained and need little direction. 
E)  Rules and procedures defining task activities are available.

Question 15

The number of employees reporting to a supervisor is his or her span of management.

Accepted Answer

A) True 
 B)False

Question 16

List the three basic types of production technology.

Accepted Answer

The answer of List the three basic types of production...

Question 17

Juan is a top manager at I.F.L., a matrix organization. He oversees both the product and functional chains of command, and is responsible for maintaining a power balance between the two sides of the matrix. Juan is a _____.

Accepted Answer

A)  political leader 
B)  functional leader 
C)  divisional leader 
D)  matrix leader 
E)  top leader

Question 18

The combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.

Accepted Answer

The answer of The combines aspects of both functional and...

Question 19

The divisional structure is sometimes called an , , or .

Accepted Answer

The answer of The divisional structure is sometimes called an...

Question 20

With an strategy, the organization attempts to develop innovative products unique to the market.

Accepted Answer

A)  differentiation 
B)  integration 
C)  reengineering 
D)  cost leadership 
E)  defensive

Exam 7: Designing Adaptive Organizations

Describe service technology.

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

List three disadvantages of the divisional structure.

List the advantages of the virtual network structure.

An structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.

Unity of command and the scalar principle are both closely related to the:

________departments include all of those that provide specialized skills in support of departments.

The horizontal structure provides traditional control within functional departments, and the vertical structure provides coordination across departments.

The refers to a clearly defined line of authority in the organization that includes all employees.

In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor.

The radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed is called reengineering.

Relative to a flat organizational structure, a ________tall structure has a span of management and hierarchical levels.

Which of the following factors is NOT associated with larger span of control?

The number of employees reporting to a supervisor is his or her span of management.

List the three basic types of production technology.

Juan is a top manager at I.F.L., a matrix organization. He oversees both the product and functional chains of command, and is responsible for maintaining a power balance between the two sides of the matrix. Juan is a _____.

The combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.

The divisional structure is sometimes called an , , or .

With an strategy, the organization attempts to develop innovative products unique to the market.