Question 1

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

Accepted Answer

A)  Goals 
B)  Practices 
C)  Performance feedback 
D)  Indoctrination 
E)  Job instructions

Question 2

The term_______ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Accepted Answer

A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension

Question 3

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _______.

Accepted Answer

The answer of Messages that are designed to share information...

Question 4

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Accepted Answer

A) True 
 B)False

Question 5

_______can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Accepted Answer

The answer of _______can be defined as the process by...

Question 6

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication

Question 7

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

Accepted Answer

The answer of Define nonverbal communication and briefly discuss its...

Question 8

Scenario - Amy Holmes

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following EXCEPT which one?

Accepted Answer

A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included.

Question 9

_______is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

A)  Personal networking 
B)  The grapevine 
C)  Dynamic relationship 
D)  Network nurturing 
E)  Fundraising

Question 10

List the three formal communication channels found in organizations.

Accepted Answer

The answer of List the three formal communication channels found...

Question 11

Which of these is the richest medium for communication?

Accepted Answer

A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  Voice mail

Question 12

Which of the following comprises the lowest channel richness?

Accepted Answer

A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos

Question 13

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

Accepted Answer

A)  Linear 
B)  Centralized 
C)  Decentralized 
D)  Focused 
E)  All of these

Question 14

_______are examples of channels which managers might choose to use when communicating with employees.

Accepted Answer

A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these

Question 15

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

Accepted Answer

A)  Face-to-face 
B)  E-mail 
C)  Instant messaging 
D)  Telephone 
E)  Handwritten letter

Question 16

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 17

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

Accepted Answer

A) True 
 B)False

Question 18

The amount of information that can be transmitted during a communication episode is known as _______.

Accepted Answer

The answer of The amount of information that can be...

Question 19

The _______is the tangible formulation of the idea that is sent to the receiver.

Accepted Answer

The answer of The _______is the tangible formulation of the...

Question 20

Non-verbal communication has the biggest impact when using_______ .

Accepted Answer

A)  video conference 
B)  telephone 
C)  formal letter 
D)  face to face communication 
E)  newspaper article

Exam 13: Managing Communication

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

The term_______ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _______.

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

_______can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

_______is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

List the three formal communication channels found in organizations.

Which of these is the richest medium for communication?

Which of the following comprises the lowest channel richness?

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

_______are examples of channels which managers might choose to use when communicating with employees.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

A formal communication channel is a communication channel that flows within the chain of command.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

The amount of information that can be transmitted during a communication episode is known as _______.

The _______is the tangible formulation of the idea that is sent to the receiver.

Non-verbal communication has the biggest impact when using_______ .