Question 1

Training employees in the methods of continuous improvement would be categorized as an appraisal cost of quality.

Accepted Answer

A) True 
 B)False

Question 2

Historically, the average proportion of defective bars has been 0.015. Samples will be of 100 bars each. Construct a p- chart using z = 3. Suppose a sample had 0.04 defective. What would you do?

Accepted Answer

A)  Look for assignable causes. 
B)  Change z to 4 and continue sampling. 
C)  Nothing; it appears to be random variation. 
D)  Change z to 2 and take another sample.

Question 3

Statistical process control (SPC) uses statistical methods to monitor the quality of output from individual operations along a process.

Accepted Answer

A) True 
 B)False

Question 4

If the quality level is increased by taking steps to prevent defects before they happen, which one of the following statements is TRUE?

Accepted Answer

A)  External failure costs increase. 
B)  Internal failure costs increase. 
C)  Appraisal costs increase. 
D)  Prevention costs increase.

Question 5

Firms should avoid having errors or defects caught and corrected at the source.

Accepted Answer

A) True 
 B)False

Question 6

______ teams address issues of paramount concern to management, labor, or both.

Accepted Answer

The answer of ______ teams address issues of paramount concern...

Question 7

Explain the distinction between Juran's view of quality as "fitness for use," and Crosby's view of quality as "conformance to requirements."

Accepted Answer

The answer of Explain the distinction between Juran's view of...

Question 8

Which of the quality "gurus" advocated the idea of setting an objective of zero defects to focus on the cost of poor quality (cost of nonconformance)?

Accepted Answer

A)  Philip Crosby 
B)  Walter Shewart 
C)  W. Edwards Deming 
D)  Joseph M. Juran

Question 9

One part of the sampling plan specifies the time between successive samples.

Accepted Answer

A) True 
 B)False

Question 10

What is the fishbone chart?

Accepted Answer

The answer of What is the fishbone chart?...

Question 11

Products never have more than one defect per unit.

Accepted Answer

A) True 
 B)False

Question 12

Which one of the following statements regarding customers' definition of quality is FALSE?

Accepted Answer

A)  Conformance to specifications is not a concern for a service provider because no tangible product is produced. 
B)  Consumers may change their perception of quality. 
C)  Consumers consider various aspects of quality such as value, service support, and psychological impressions. 
D)  Customers consider how well a product serves its intended purpose at a price they are willing to buy.

Question 13

Which one of the following statements about TQM is FALSE?

Accepted Answer

A)  In TQM, everyone in the organization must share the view that quality is an end in itself. 
B)  Quality is a responsibility to be shared by the entire organization, especially the workers who actually make the product or service. 
C)  In TQM, quality consistency has a higher priority than the level of output. 
D)  TQM programs generally result in an increase in quality inspectors so that no defects are passed along to the customer.

Question 14

______ refers to how well the product or service serves its intended purpose at a price customers are willing to pay.

Accepted Answer

The answer of ______ refers to how well the product...

Question 15

The manager of a supermarket would like to know which of several quality problems to address first. A tool that would be most helpful would be a

Accepted Answer

A)  scatter diagram. 
B)  checklist. 
C)  Pareto chart. 
D)  cause- and- effect diagram.

Question 16

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process. When the process is in control, it averages 11 defects per bolt. If a 2- sigma control limit is used, what is the upper control limit?

Accepted Answer

A)  less than or equal to 15 
B)  more than 15 but less than or equal to 17 
C)  more than 17 but less than or equal to 19 
D)  more than 19

Question 17

The concept of quality at the source means that

Accepted Answer

A)  employees should not pass defective units to the next operation. 
B)  quality is the sole responsibility of the supplier. 
C)  if a defective item is discovered downstream in the process, it is returned for corrections to the worker who made it. 
D)  inspectors are responsible for finding out who made the defect.

Question 18

Which of the following statements is NOT one of Deming's 14 points for improving quality?

Accepted Answer

A)  Focus the job tasks of workers by instituting barriers between departments. 
B)  Cease dependence on inspection to achieve quality - build quality into the product. 
C)  Create constancy of purpose toward improvement of product and service. 
D)  Institute a vigorous program of education and self- improvement.

Exam 7: Inventory Management

Training employees in the methods of continuous improvement would be categorized as an appraisal cost of quality.

Historically, the average proportion of defective bars has been 0.015. Samples will be of 100 bars each. Construct a p- chart using z = 3. Suppose a sample had 0.04 defective. What would you do?

Statistical process control (SPC) uses statistical methods to monitor the quality of output from individual operations along a process.

If the quality level is increased by taking steps to prevent defects before they happen, which one of the following statements is TRUE?

Firms should avoid having errors or defects caught and corrected at the source.

______ teams address issues of paramount concern to management, labor, or both.

Explain the distinction between Juran's view of quality as "fitness for use," and Crosby's view of quality as "conformance to requirements."

Which of the quality "gurus" advocated the idea of setting an objective of zero defects to focus on the cost of poor quality (cost of nonconformance) ?

One part of the sampling plan specifies the time between successive samples.

What is the fishbone chart?

Products never have more than one defect per unit.

Which one of the following statements regarding customers' definition of quality is FALSE?

Which one of the following statements about TQM is FALSE?

______ refers to how well the product or service serves its intended purpose at a price customers are willing to pay.

The manager of a supermarket would like to know which of several quality problems to address first. A tool that would be most helpful would be a

A manufacturer of silk inspects each bolt of material at the end of the manufacturing process. When the process is in control, it averages 11 defects per bolt. If a 2- sigma control limit is used, what is the upper control limit?

The concept of quality at the source means that

Which of the following statements is NOT one of Deming's 14 points for improving quality?