Question 1

It is difficult to win a sexual harassment case because the aggressor can just claim that they did not mean anything by their comments/actions.

Accepted Answer

A) True 
 B)False

Question 2

Most workplace homicides in the United States are perpetrated by which of the following?

Accepted Answer

A) spouses or partners 
B) members of the public 
C) terrorists 
D) unhappy employees

Question 3

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-What would be the most representative example of Type IV workplace violence at a fast food restaurant?

Accepted Answer

A) an angry customer shouting at the cashier 
B) a former employee attacking their supervisor 
C) a former girlfriend/boyfriend texting someone 50 times in a shift 
D) a robber waving a weapon and asking for all the money in the cash drawers

Question 4

The express line at the grocery store is moving slowly because customers will not abide by the eight items or less policy, and the cashiers are allowing them through. What type of workplace violence could result from the supervisor's failure to monitor the express line?

Accepted Answer

A) Type 1 
B) Type 2 
C) Type 3 
D) Type 4

Question 5

Physical assault is to violence as rude behaviour is to

Accepted Answer

A) aggression. 
B) incivility. 
C) mobbing. 
D) sexual coercion.

Question 6

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-If a group of coworkers were ostracizing a fellow coworker by refusing to talk to them and making derogatory comments about them within their hearing, what term would best describe this behaviour?

Accepted Answer

A) assault 
B) bullying 
C) incivility 
D) gossiping

Question 7

It is 8 o'clock in the evening. Nina, who is employed as a welder in a pipe factory, is supposed to be ending her shift. Nina has decided to stay after work to help clean after maintenance work that occurred earlier in the day. Nina frequently stays past the end of her shift to avoid encountering several of her co-workers who regularly gather in the parking lot near her car wherein they often swear at Nina and threaten to sabotage her welding equipment. Which of the following best describes what Nina is experiencing at work?

Accepted Answer

A) incivility 
B) aggression 
C) sexual harassment 
D) racism

Question 8

Because Simone works at a nursing home, she is at a greater risk for experiencing a violent act than Sylvia who works for a paper distribution company.

Accepted Answer

A) True 
 B)False

Question 9

According to the text, what is the definition of imminent risk?

Accepted Answer

A) the short-term risk of violence occurring in a future situation 
B) the short-term risk of violence occurring in the current situation 
C) violence occurring only after a period of escalation 
D) the long-term risk of experiencing violence

Question 10

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
- What is the most likely target hardening strategy that fast food restaurants would use to protect against Type I violence?

Accepted Answer

A) installing closed-circuit televisions and video cameras 
B) installing bullet-resistant barriers and revolving doors 
C) keeping as little cash as possible in cash drawers 
D) training employees on how to behave when threatened with assault

Question 11

What is the second step in managing workplace violence?

Accepted Answer

A) risk mitigation 
B) education and training 
C) workplace violence policy 
D) risk assessment

Question 12

Violence with labour disputes have decreased since 1995.

Accepted Answer

A) True 
 B)False

Question 13

According to research cited in the text, which of the following industries reports high rates of non-fatal assaults?

Accepted Answer

A) air transportation 
B) c onstruction 
C) farming 
D) social services

Question 14

According to the definition provided in the text, which of the following is the best example of workplace incivility?

Accepted Answer

A) sharing sexually inappropriate images via email 
B) sabotaging a co-worker's lunch (e.g., spitting in it) 
C) interrupting a colleague when they speak 
D) verbally attacking a co-worker over religious beliefs

Question 15

Describe the measures that a human resources manager can take to develop and implement a workplace violence prevention program.

Accepted Answer

The answer of Describe the measures that a human resources...

Question 16

Employee training is a type of target hardening.

Accepted Answer

A) True 
 B)False

Question 17

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-In today's world, employees of fast food chains may also experience workplace violence from terrorist acts that occur in or near their premises. What control mechanism would offer the best means of protecting workers in these situations?

Accepted Answer

A) employee training in emergency procedures 
B) installation of surveillance cameras 
C) employee training on terrorist recognition 
D) installation of bullet-proof glass and windows

Question 18

Results of the Nova Scotia Workplace Stress Survey demonstrated which of the following forms of physical violence were most likely to be perpetrated by members of the public?

Accepted Answer

A) threatening with weapon 
B) threatening and threatening with weapon 
C) object throwing 
D) hitting, object throwing, threatening, threatening with weapon

Question 19

According to the Francis and Kelloway study, what percentage of Nova Scotia respondents reported experiencing reported being treated with disrespect?

Accepted Answer

A) 10 .9% 
B) 35 6% 
C) 44.9% 
D) 55.9%%

Exam 8: Workplace Violence, Aggression, and Harassment

It is difficult to win a sexual harassment case because the aggressor can just claim that they did not mean anything by their comments/actions.

Most workplace homicides in the United States are perpetrated by which of the following?

The express line at the grocery store is moving slowly because customers will not abide by the eight items or less policy, and the cashiers are allowing them through. What type of workplace violence could result from the supervisor's failure to monitor the express line?

Physical assault is to violence as rude behaviour is to

Because Simone works at a nursing home, she is at a greater risk for experiencing a violent act than Sylvia who works for a paper distribution company.

According to the text, what is the definition of imminent risk?

What is the second step in managing workplace violence?

Violence with labour disputes have decreased since 1995.

According to research cited in the text, which of the following industries reports high rates of non-fatal assaults?

According to the definition provided in the text, which of the following is the best example of workplace incivility?

Describe the measures that a human resources manager can take to develop and implement a workplace violence prevention program.

Employee training is a type of target hardening.

Results of the Nova Scotia Workplace Stress Survey demonstrated which of the following forms of physical violence were most likely to be perpetrated by members of the public?

According to the Francis and Kelloway study, what percentage of Nova Scotia respondents reported experiencing reported being treated with disrespect?