Multiple Choice
Which is an important basis for establishing competitive advantage and differentiating one's company from competitors?
A) Delivering consistent,high-quality customer service.
B) Providing a high-quality product advertised by word-of-mouth.
C) Using an automated survey to determine the postsale satisfaction of customers.
D) Giving importance only to high-end customers
Correct Answer:
Verified
Correct Answer:
Verified
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