Question 1

An assumption of Theory X is that:

Accepted Answer

A)  people can exercise self-direction and self-control to meet company goals. 
B)  the intellectual capacity of the average worker is underutilized in the workplace. 
C)  coercion and threats are vital to get people to work toward company goals. 
D)  people can accept and even seek responsibility.

Question 2

Which of the following statements is true of job enrichment?

Accepted Answer

A)  It allows workers to use a range of different skills. 
B)  It is based on the assumption that easy, mundane work motivates employees to give their best. 
C)  Workers lack autonomy in their jobs. 
D)  Workers seldom receive feedback about their performance.

Question 3

In the context of strategic planning, which of the following is true of mission statements?

Accepted Answer

A)  They contain information about the corporate responsibility activities of a company. 
B)  They are similar in length and language across organizations. 
C)  They are confidential and are created for circulation only within an organization. 
D)  They provide a clear, long-term focus for an organization.

Question 4

Which of the following is true of centralized companies?

Accepted Answer

A)  In centralized companies, a manager cannot supervise more than five people. 
B)  They have higher employee morale than decentralized companies. 
C)  In centralized companies, a small number of people at the top have the power to make decisions. 
D)  They respond more quickly to customer needs than decentralized companies.

Question 5

In the context of goal setting in an organization, the most effective strategic goals should be:

Accepted Answer

A)  linked to a specific deadline. 
B)  defined in nonnumerical terms. 
C)  defined in general terms. 
D)  easy to achieve.

Question 6

Which of the following is most likely to be a first-line management title in a large company?

Accepted Answer

A)  Division head 
B)  Branch manager 
C)  Director 
D)  Section leader

Question 7

In the context of management, organizing is defined as the process of determining a structure for both individual jobs and the overall organization.

Accepted Answer

A) True 
 B)False

Question 8

Lawrence, the CEO of a media company, treats employees from all the levels of the organization in the same manner. The fair treatment is not just limited to his conduct with his employees, but it is also visible in the kind of perks and benefits they receive. Lawrence is strictly against discriminating in the workplace, and this motto of his keeps his employees greatly motivated. In this scenario, Lawrence follows _____.

Accepted Answer

A)  the equity theory 
B)  the temporal motivation theory 
C)  Theory Y 
D)  Theory X

Question 9

Eric, a senior-level manager in an information technology company, evaluates the company's competitive position to determine the company's long-term objectives. In the context of the strategic planning process, which of the following should be Eric's next step?

Accepted Answer

A)  He should define the mission of the organization. 
B)  He should implement strategies for competitive differentiation. 
C)  He should conduct a strengths, weaknesses, opportunities, and threats analysis. 
D)  He should set goals for the organization.

Question 10

According to Maslow's hierarchy of needs theory, which of the following is most likely to satisfy the esteem needs of an employee?

Accepted Answer

A)  A team outing arranged by the company for all its employees 
B)  A new laptop given to an employee for his or her hard work 
C)  A company providing an insurance plan that covers an employee's parents 
D)  A company providing better safety equipment to its employees

Question 11

The senior management of Dramos Films, a motion picture production company, holds a meeting to decide whether the company should acquire one of the smaller production houses and whether or not expanding to the overseas markets will be a profitable move. In this case, the management of Dramos Films is engaged in _____.

Accepted Answer

A)  contingency planning 
B)  operational planning 
C)  strategic planning 
D)  tactical planning

Question 12

Many companies use a SWOT analysis (strengths, weaknesses, opportunities, and threats) to evaluate where they stand relative to the competition. Identify a true statement in this context.

Accepted Answer

A)  Opportunities affect a firm's performance but are typically out of its control. 
B)  Weaknesses are external to an organization. 
C)  Increased consumer demand and complacent competitors are potential internal strengths. 
D)  Low employee satisfaction and bad safety record are potential external threats.

Question 13

Lionel is one of the project leads in a multinational company. He assigns new projects to his team members and sets the objectives and targets that they need to achieve. However, Lionel does not intervene in their work methods; he is only concerned about the end result. The information given in the scenario indicates that Lionel is a(n) _____.

Accepted Answer

A)  free-rein leader 
B)  laissez-faire leader 
C)  autocratic leader 
D)  bureaucratic leader

Question 14

Organization charts help managers understand the financial situation of the company.

Accepted Answer

A) True 
 B)False

Question 15

In the context of a SWOT analysis (strengths, weaknesses, opportunities, and threats), which of the following is an example of a potential internal weakness?

Accepted Answer

A)  Inadequate financial resources 
B)  A deep recession 
C)  New government regulations 
D)  A powerful new competitor

Question 16

In the context of management skills, front-line managers must have a high degree of _____, which help them hire, train, and evaluate employees; avoid mistakes; and ensure high-quality production.

Accepted Answer

A)  conceptual skills 
B)  tactical skills 
C)  technical skills 
D)  operational skills

Question 17

Expectancy theory advocates that:

Accepted Answer

A)  workers should be given challenging, creative tasks so that they push themselves harder to perform better. 
B)  employees will continue to perform only if they believe that their efforts are recognized. 
C)  employees should be punished if they consistently perform poorly. 
D)  workers will not be motivated if their reward is lower than the rewards of other workers for the same amount of work.

Question 18

Which of the following statements is true of conceptual skills?

Accepted Answer

A)  Managers with conceptual skills typically excel at providing specific expertise. 
B)  They help managers understand how their company fits into the broader competitive environment. 
C)  They include communication, leadership, coaching, empathy, and team building. 
D)  Front-line managers need stronger conceptual skills than top-level managers.

Question 19

In the context of departmentalization, dividing employees into groups based on where customers are located is known as _____.

Accepted Answer

A)  product departmentalization 
B)  geographical departmentalization 
C)  process departmentalization 
D)  customer departmentalization

Question 20

The middle managers of a locomotive manufacturing company plan out the financial expenses of the company for a period of one year. Their planning entails allocating financial resources to their individual areas of responsibility. This scenario exemplifies _____.

Accepted Answer