Question 1

The Human Relations School criticized earlier management thought because ______.

Accepted Answer

A) it ignored the role of rules and procedures in guiding people at work 
B) it over-emphasized the role of team work in organizations 
C) it underplayed the important role that social relationships play in organizations 
D) it over-emphasized the role of team work in organizations,and underplayed the important role that social relationships play in organizations

Question 2

Critically contrast and evaluate the ideas of Mary Parker Follett with any one of the following: F W Taylor,Henri Fayol Chester Barnard,and Elton Mayo

Accepted Answer

The answer of Critically contrast and evaluate the ideas of...

Question 3

A video surveillance camera,or a computer tracking system,is a modern version of which classic organizational design?

Accepted Answer

A) a bureaucracy 
B) a Trojan horse 
C) a panopticon 
D) a prison

Question 4

Compare and contrast the principles of scientific management and the Panopticon as management models.How do they work? Which is most effective under what circumstances? (This is a more advanced level question that implies wider reading. )

Accepted Answer

The answer of Compare and contrast the principles of scientific...

Question 5

Which one of the following management theorists argued that organizations should emphasize co-active power between people,rather than management power over people?

Accepted Answer

A) Henri Fayol 
B) Elton Mayo 
C) Mary Parker Follett 
D) F.W.Taylor

Question 6

Which of the following is a key principle of Chester Barnard's ideas about organizing?

Accepted Answer

A) Individual behaviour is rarely predictable. 
B) Effective and efficient communication is central to decision making. 
C) Authority only exists in so far as people are willing to accept it. 
D) all of these

Question 7

Ritzer argues that all aspects of our world are being rationalized through McDonaldization via four major mechanisms.One of those is the process of 'control',which of the following is an example such a mechanism?

Accepted Answer

A) using an explicitly stated and pre-programmed script so staff can quickly deal with customers 
B) ensuring means of production - from produce through to staff - are of a minimal cost 
C) using standardized procedures and machinery to produce standardized products and services so customers know what they are going to get irrespective of where or when they buy it 
D) ensuring everyone wears the uniform,smiles at the customer and is extensively trained to ensure they stick to the pre-programmed script

Question 8

According to Harry Braverman,______ epitomized the methods capitalism required to institutionalize the de-skilling,control and exploitation of labour.

Accepted Answer

A) communism 
B) scientific management 
C) human relations 
D) slavery

Question 9

Karl Marx argued that when labourers exchanged their labour for a wage,to make a profit the capitalist must gain more from the exchange.This profit is technically referred to as ______.

Accepted Answer

A) exploitation 
B) surplus value 
C) exchange profit 
D) robbery

Question 10

Which of the following would be an example of Ritzer's McDonaldization applied to finding 'love'?

Accepted Answer

A) giving handmade chocolates to a person you desire 
B) taking a person you desire for dinner at an exclusive restaurant 
C) using a speed dating service 
D) taking a date out for a Big Mac

Question 11

The phenomenon whereby the presence of researchers in a workplace affects worker productivity and performance is known as ______.

Accepted Answer

A) the Follett effect 
B) the placebo effect 
C) the Hawthorne effect 
D) the Fayol effect

Question 12

F.W.Taylor is associated with which school of management thought?

Accepted Answer

A) human relations 
B) scientific management 
C) critical management 
D) postmodernism

Question 13

Which of the following is NOT a principle emphasized by the Human Relations School?

Accepted Answer

A) Work should be seen as a group rather than an individual activity. 
B) Informal social relationships at work have a profound influence on worker's well-being. 
C) The workplace is an interdependent social system. 
D) If tasks are separated into easily identifiable components workers will be much happier.

Question 14

Which classic thinker introduced the organizational design concept of the 'panopticon'?

Accepted Answer

A) Adam Smith 
B) Karl Marx 
C) Max Weber 
D) Jeremy Bentham

Exam 13: Managing Principles