Question 1

_____ is often cited as a factor in the explosion of the space shuttle Challenger in January 1986.

Accepted Answer

A) Lack of collaboration among team members 
B) Lack of an adequate budget 
C) An engineering team that was too large 
D) Groupthink

Question 2

In a team-based organization,teams are interdependent.

Accepted Answer

A) True 
 B)False

Question 3

Every team requires some mixture of the following three skills:

Accepted Answer

A) time management/communication/research. 
B) technical/decision making and problem solving/interpersonal. 
C) presentation/technical/interpersonal. 
D) conflict resolution/decision making and problem solving/technical.

Question 4

Recipients of e-mails often use the subject line to decide whether to open or delete a message.

Accepted Answer

A) True 
 B)False

Question 5

What are the steps identified by Dale Carnegie that you should follow to create and deliver successful presentations?

Accepted Answer

A) Prepare,present 
B) Prepare,practice,present 
C) Plan,prepare,practice,present 
D) Plan,prepare,practice,present,post-critique

Question 6

As information seeps downward,it tends to lose some of its original clarity and often becomes distorted or downright wrong.

Accepted Answer

A) True 
 B)False

Question 7

The type of communication barrier that arises when a female manager communicates with a male manager is called _____.

Accepted Answer

A) functional barrier 
B) gender barrier 
C) cultural barrier 
D) diversity barrier

Question 8

Typically a team performs well because its members possess some level of talent.

Accepted Answer

A) True 
 B)False

Question 9

When each team member is encouraged by other team members to do his or her best,then:

Accepted Answer

A) collective results improve. 
B) individuals encouraging other members are rewarded. 
C) the team never fails. 
D) team members enjoy being on the team.

Question 10

Teams are most effective when there's a good balance between task facilitation and relationship building among members.

Accepted Answer

A) True 
 B)False

Question 11

There are multiple forms of standard memo format that vary from company to company and sometime even within the same company.

Accepted Answer

A) True 
 B)False

Question 12

Managers should make every attempt to eliminate the grapevine in an organization.

Accepted Answer

A) True 
 B)False

Question 13

Informational transfers take up _____ of your waking hours.

Accepted Answer

A) 10-20 percent 
B) 30-40 percent 
C) 50-60 percent 
D) 70-80 percent

Question 14

Task facilitators are especially valuable when:

Accepted Answer

A) people on the team aren't getting along. 
B) group cohesiveness needs to be improved. 
C) consensus needs to be built. 
D) assignments are not clear or progress is slow.

Question 15

Jan is good at providing information when someone else needs it and also asking for it when she needs it.Jan would be considered _____.

Accepted Answer

A) someone who is using blocking strategies 
B) a team leader 
C) a task facilitator 
D) a relationship builder

Question 16

Memos should be concise yet complete and summarize information effectively.

Accepted Answer

A) True 
 B)False

Question 17

Team-based projects rarely fail.

Accepted Answer

A) True 
 B)False

Question 18

Every company also has an informal communication network known as the grapevine.

Accepted Answer

A) True 
 B)False

Question 19

Gayle,Dan,Mary,and Peter are exceptional people in their attitudes toward work.They have been placed on a _____ made up of workers who perform shared tasks and make many of the decisions previously made by their supervisors.

Accepted Answer

A) self-managing team 
B) virtual team 
C) cross-functional team 
D) manager-led team

Question 20

A major obstacle to team success in introducing teams into an organization is:

Accepted Answer

A) team members are willing to commit to a common goal. 
B) management is willing to commit needed resources. 
C) managers fail to delegate authority. 
D) teams are willing to cooperate with other teams.

Exam 14: Teamwork and Communications

_____ is often cited as a factor in the explosion of the space shuttle Challenger in January 1986.

In a team-based organization,teams are interdependent.

Every team requires some mixture of the following three skills:

Recipients of e-mails often use the subject line to decide whether to open or delete a message.

What are the steps identified by Dale Carnegie that you should follow to create and deliver successful presentations?

As information seeps downward,it tends to lose some of its original clarity and often becomes distorted or downright wrong.

The type of communication barrier that arises when a female manager communicates with a male manager is called _____.

Typically a team performs well because its members possess some level of talent.

When each team member is encouraged by other team members to do his or her best,then:

Teams are most effective when there's a good balance between task facilitation and relationship building among members.

There are multiple forms of standard memo format that vary from company to company and sometime even within the same company.

Managers should make every attempt to eliminate the grapevine in an organization.

Informational transfers take up _____ of your waking hours.

Task facilitators are especially valuable when:

Jan is good at providing information when someone else needs it and also asking for it when she needs it.Jan would be considered _____.

Memos should be concise yet complete and summarize information effectively.

Team-based projects rarely fail.

Every company also has an informal communication network known as the grapevine.

Gayle,Dan,Mary,and Peter are exceptional people in their attitudes toward work.They have been placed on a _____ made up of workers who perform shared tasks and make many of the decisions previously made by their supervisors.

A major obstacle to team success in introducing teams into an organization is: