A Sales Associate Who Is Confronted by a Customer Whose

A sales associate who is confronted by a customer whose newly purchased smartphone does not function should

A) refer the customer to several different store employees to get the issue resolved.
B) always assume he or she knows what the customer is complaining about.
C) allow the customer to air the complaint without any interruption.
D) have an antagonistic attitude toward the customer.
E) offer the customer a discount on the next item he or she purchases.

Correct Answer:

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