Hector Ordered a Model Fighter Jet at a Discounted Price

Hector ordered a model fighter jet at a discounted price of $22 from a hobby catalog. However, he was charged an extra $10 for shipping charges that were not mentioned anywhere on the catalog. He decided never to buy anything from that catalog again. Due to a ________, the catalog retailer lost a customer.

A) delivery gap
B) communications gap
C) market gap
D) knowledge gap
E) research gap

Correct Answer:

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