Question 1

If a patient is excessively talkative during the patient interview,the nurse may find it necessary to provide some direction as to how to behave.This communication technique is called ____________________.

Accepted Answer

The answer of If a patient is excessively talkative during...

Question 2

In an interview with a patient who is visually impaired,it is important for the nurse to

Accepted Answer

A)  speak loudly and distinctly. 
B)  touch the patient frequently to emphasize the nurse's presence. 
C)  use a tone of voice, volume, and inflection appropriate to the message. 
D)  use simple phrases and closed questions.

Question 3

Factors affecting communication during the interview process include which of the following? Select all that apply.

Accepted Answer

A)  Setting 
B)  Distance 
C)  Verbal cues 
D)  Personal space 
E)  Nonverbal cues
F) Active listening

Question 4

A patient is most likely to perceive that a nurse is unwilling to share information or that the nurse feels superior to the patient when the nurse

Accepted Answer

A)  interrupts the patient. 
B)  uses medical jargon. 
C)  is talkative. 
D)  asks multiple questions.

Question 5

The statement,"Perhaps you and I can talk further about your diabetes and identify your specific concerns," is an example of a communication technique that conveys the message that the

Accepted Answer

A)  nurse has the primary responsibility in problem solving. 
B)  patient should take the lead in the planning process. 
C)  nurse and patient will work together in addressing the patient's health concerns. 
D)  nurse will supply the necessary information and instructions for the patient.

Question 6

A patient asks you if the information she has shared with you will be kept confidential.Your best response is to assure her that you will

Accepted Answer

A)  not share any information she has told you under any circumstances. 
B)  share only critical medical information with physicians. 
C)  share information with members of her care team for her benefit. 
D)  share the information only with her primary nurse.

Question 7

The statement "Everything will be fine," made by a nurse to parents of an infant being prepared for surgery will most likely

Accepted Answer

A)  decrease the parents' anxiety. 
B)  reassure the parents. 
C)  communicate the nurse's understanding and concern. 
D)  relieve the nurse's anxiety.

Question 8

The purpose of rephrasing what a patient has said is to

Accepted Answer

A)  reach a nursing diagnosis. 
B)  promote further dialogue. 
C)  end the interview. 
D)  correct patient errors.

Question 9

The nurse's role during the nursing assessment interview includes all of the following,EXCEPT

Accepted Answer

A)  embracing a nonjudgmental attitude. 
B)  assisting the patient in effectively using the health care system. 
C)  establishing a mutually respectful dialogue in a safe environment. 
D)  outlining appropriate plans for the patient.

Question 10

When interviewing an elderly patient,all of the following techniques will be helpful,EXCEPT

Accepted Answer

A)  allowing extra time for the interview. 
B)  scheduling more than one interview. 
C)  speaking loudly and slowly. 
D)  interviewing a family member or caregiver as well as the patient.

Question 11

Your patient informs you that she would like to stop his two-pack-a-day cigarette habit but has heard complaints about the clinic's antismoking program.Which of the following would be an appropriate response?

Accepted Answer

A)  "Why do you smoke that much?" 
B)  "What a good idea, I'm sure that the clinic's program will help you." 
C)  "Tell me more about your concerns about stopping smoking." 
D)  "Try the support group for smokers instead; it has had great success in helping people stop smoking."

Question 12

A nursing instructor has completed a lecture on effective communication techniques.When quizzing the students on effective communication techniques,which responses by the students would indicate that further teaching is needed? Select all that apply.

Accepted Answer

A)  Restating 
B)  Reflecting 
C)  Clarifying 
D)  Probing 
E)  Defending
F) Sequencing

Question 13

Patients often respond to questions that begin with the word why by

Accepted Answer

A)  sharing important and useful information. 
B)  trying to explain or defend themselves. 
C)  establishing a closer relationship with the nurse. 
D)  becoming confused.

Question 14

During which stage of the interview process is trust established between the nurse and patient?

Accepted Answer

A)  joining stage 
B)  working stage 
C)  termination stage 
D)  summary stage

Question 15

Which of the following is an open-ended question?

Accepted Answer

A)  Is your breathing better than the last time you were here? 
B)  Have you had this type of wheezing and coughing episode before? 
C)  How do you typically deal with an asthma attack? 
D)  Did you take medication for your asthma?

Question 16

A nurse engaged in active listening is paying close attention to

Accepted Answer

A)  verbal communication only. 
B)  all sensory data resulting from the patient's messages. 
C)  selecting an appropriate listening response. 
D)  preparing responses to the patient's comments.

Question 17

A patient tells the nurse that when the physician examined him,the physician did not seem to know what she was doing.The nurse responds,"The physicians at this hospital are very knowledgeable." The nurse's response is an example of which of the following?

Accepted Answer

A)  defending 
B)  advising 
C)  engaging in talkativeness 
D)  offering false reassurance

Exam 2: Communication Techniques And The Patient Interview