The Medical Assistant Is Conducting Preoperative Patient Education for Mrs

The medical assistant is conducting preoperative patient education for Mrs. Benson, a 76-year-old who is having a hip replacement. The medical assistant included Mrs. Benson's husband in the teaching, but both of the Bensons seem a little vague on the details. The medical assistant is concerned that after the procedure, neither of them will remember the postoperative instructions. What can the medical assistant do to help them remember and comply with the postoperative instructions?

A) Repeat the instructions several times during the preoperative office visit
B) Cancel surgery until Mrs. Benson can repeat the instructions accurately
C) Provide written instructions and tell the Bensons to call the office if they have questions
D) Document their understanding in the medical record
E) Visit Mrs. Benson in postop to review the instructions again

Correct Answer:

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