Question 1

In response to his parents denying his request to buy him a car,Silas said "I have worked so hard to get good grades this past semester.I deserve this!" What seems to be the trigger of this conflict from Silas's perspective?

Accepted Answer

A) different perspectives 
B) stress and lack of rest 
C) criticism 
D) feeling entitled

Question 2

Alexia asks Raul if he plans to come to the dance this weekend.Raul does not want to cause conflict by telling Alexia he is dating someone else,so he changes the subject and asks her if she has finished the paper due Monday in their anthropology class.In this case,Raul has engaged in which strategy?

Accepted Answer

A) gunny-sacking 
B) accommodation 
C) compliance gaining 
D) demand-withdrawal

Question 3

Lynda and Phil have been married for ten years,and still find themselves having a heated argument at least once a week.They're worried that this means their relationship is not as solid as it should be.They think that if they were truly committed to one another,they wouldn't have arguments.It also worries them that even when they try to work things out when they're arguing,sometimes they just can't come to an agreement.Basically,they think that a good marriage doesn't have conflict;that conflict is negative and should be avoided at all costs.Explain to Lynda and Phil which myths about conflict they seem to share and why they are myths.

Accepted Answer

The answer of Lynda and Phil have been married for...

Question 4

During which stage of conflict does frustration awareness occur?

Accepted Answer

A) middle 
B) end 
C) aftermath 
D) beginning

Question 5

In what stage of the conflict process does self-talk about differences and growing dissatisfaction about the problem start to occur?

Accepted Answer

A) prior conditions 
B) frustration awareness 
C) active conflict 
D) resolution

Question 6

Kara just rolls her eyes and walks away when her mother tells her to clean her room.Which conflict management style is Kara using?

Accepted Answer

A) avoidance 
B) competition 
C) accommodation 
D) competition.

Question 7

The __________ conflict management style is characterized by the use of other-oriented strategies in order to achieve a positive solution for all involved.

Accepted Answer

A) collaboration 
B) accommodation 
C) compromise 
D) avoidance

Question 8

Sam Keltner's "struggle spectrum" shows that conflicts can range from __________.

Accepted Answer

A) major disagreements to disputes 
B) disputes to campaigns 
C) mild disagreements to fights 
D) major disputes to minor litigation

Question 9

Which statement is true of conflict?

Accepted Answer

A) It is inherently unproductive. 
B) It occurs in all healthy relationships. 
C) It is abnormal. 
D) It should be avoided at all costs.

Question 10

Hadley and Weston are planning their son's first birthday party and are inviting both extended families to celebrate.Just as expected,Hadley's mom declines her invitation because she dislikes some of Weston's relatives and refuses to see them.Hadley and Weston are upset and frustrated that her mother won't be there,but they do not wish to change their party plans.Which misconception about conflict do Hadley and Weston need to overcome?

Accepted Answer

A) Conflict can always be avoided. 
B) Conflict always occurs because of misunderstandings. 
C) Conflict can always be resolved. 
D) Conflict is always a sign of a poor interpersonal relationship.

Exam 8: Conflict Management Skills