Question 1

______________ refers to the number of subordinates who report to each supervisor.

Accepted Answer

A) Division of labor 
B) Delegation of authority 
C) Span of control 
D) Line versus staff

Question 2

Which of the following is not an issue that organizational theories deal with?

Accepted Answer

A) The distinguishing characteristics and structure of organizations 
B) The interrelationships among people in organizations 
C) The interactions among people and technology in organizations 
D) The design of human-technology interfaces

Question 3

New Millennium Enterprises has implemented a new organizational policy that requires departmental secretaries to perform minor servicing on the departmental copiers.What organizational theory does the new CEO ascribe to?

Accepted Answer

A) Theory Y 
B) Theory X 
C) Bureaucracy theory 
D) Sociotechnical systems theory

Question 4

Sociotechnical systems theory applications tend to be consistent with

Accepted Answer

A) Theory X ideas. 
B) Theory Y ideas. 
C) the principles of bureaucracy. 
D) open systems theory.

Question 5

Universities try to maintain a constant enrollment by basing their number of acceptances on the number of students who graduate or drop out.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Homeostasis 
B) Equifinality 
C) Cycles of events 
D) Specialization

Question 6

Which OD technique typically has no effect or negative effects?

Accepted Answer

A) Management by objectives 
B) T-group 
C) Team building 
D) Survey feedback

Question 7

Which organizational theory is based on the assumption that the average employee is lazy and selfish?

Accepted Answer

A) Sociotechnical systems theory 
B) Theory X 
C) Theory Y 
D) Theory Z

Question 8

The "it's not my job" mentality where each employee has a defined set of tasks to perform represents which aspect of bureaucracies?

Accepted Answer

A) Line vs.staff 
B) Span of control 
C) Delegation of authority 
D) Division of labor

Question 9

Lisa was hired as a change agent for New Millennium Enterprises.She will use the OD technique of survey feedback.What should be her first step?

Accepted Answer

A) Have upper management set organizational goals. 
B) Design and administer questionnaires to all employees. 
C) Interview top management as to job attitudes and their perception of job conditions. 
D) Meet with each supervisor-subordinate dyad and facilitate discussions about job conditions and job attitudes.

Question 10

Which of the following would NOT be an individual characteristic affecting change in organizations?

Accepted Answer

A) self-efficacy. 
B) willingness to change. 
C) positive experiences with change in the past. 
D) support from management.

Question 11

Which organizational theory fits best with the path-goal leadership theory?

Accepted Answer

A) Open system theory 
B) Theory X 
C) Theory Y 
D) Theory Z

Question 12

Which of the following is NOT true about T-groups?

Accepted Answer

A) People can be hurt and upset. 
B) It can cause detrimental effects to the organization. 
C) It is similar to individual psychotherapy. 
D) Some consider it unethical.

Question 13

Which of the following pairs represents theories whose applications tend to be consistent?

Accepted Answer

A) Theory X;sociotechnical systems theory 
B) Theory Y;open systems theory 
C) Bureaucracy;Theory X 
D) Bureaucracy;open systems theory

Question 14

Which is the oldest of the four organizational theories that the text discusses?

Accepted Answer

A) Bureaucracy 
B) Theory X/Theory Y 
C) Open systems theory 
D) Sociotechnical systems theory

Question 15

Which of the following is NOT a characteristic or principle central to the concept of bureaucracy?

Accepted Answer

A) Division of labor 
B) Consideration 
C) Line versus staff 
D) Span of control

Question 16

Jim is sent to a training group in which he is encouraged to experiment with his interpersonal behavior and receives nonjudgmental feedback.Which type of organizational development technique is his employer using?

Accepted Answer

A) Team building 
B) Survey feedback 
C) Modeling 
D) T group

Question 17

The change agent enters into an organization with a specific plan for change.

Accepted Answer

A) True 
 B)False

Question 18

Which organizational theory stresses the importance of designing machines and work procedures that are consistent with employee abilities and preferences?

Accepted Answer

A) Theory Z 
B) Sociotechnical systems theory 
C) Open systems theory 
D) Bureaucracy

Question 19

__________ theories indicate how organizations should operate.

Accepted Answer

A) Descriptive 
B) Prescriptive 
C) Operational 
D) Prophetic

Question 20

With the ________ approach managers are permissive and avoid conflict with their subordinates.

Accepted Answer

A) hard 
B) moderate 
C) soft 
D) None of the above

Exam 14: Organizational Development and Theory