A Nurse Manager Has Required That All Nursing Staff Attend

A nurse manager has required that all nursing staff attend an in-service on dealing with verbal threats. A staff nurse wonders why this is necessary since, "Words don't hurt me. I just ignore them." What is the nurse manager's most appropriate response to this statement?

A) "Don't argue with me; I said everyone has to be in-serviced."
B) "Verbal threats often precede physical violence."
C) "I want my staff to be prepared to handle anything."
D) "This is a requirement from our accrediting agency."

Correct Answer:

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