Question 1

In the context of the five phases in the life of an organization, identify a true statement about the period of crisis in phase 1.

Accepted Answer

A)   Leaders become overworked and harried by administrative details.
B)   Decentralized leaders are able to penetrate new markets, respond faster to customers, and develop new products.
C)   Lower-level leaders become increasingly frustrated and demand flexibility and room to exercise their own initiative.
D)   Communication from the top management is less frequent. A

Question 2

Effective organization development initiatives must be

Accepted Answer

A)   empirically tested and fully funded.
B)   understood, owned, worked, and supported by all levels of the leadership pyramid. B

Question 3

Match the items below with their descriptions:
-discipline

Accepted Answer

A)  causes of discipline problems
B)  requirements for innovation
C)  a corrective action based on core values or principles
D)  important area of leadership performance-ability to achieve results regardless of obstacles
E)  important area of leadership performance-ability to generate new and usable ideasF) important area of leadership performance-ability to work with and through othersG) requirements for statesmanshipH) the soul of an armyI) requirements for entrepreneurshipJ) characteristics of level 5 leadersK) the process of comparing against the best and taking steps to surpass itL) elements of behavior modification H

Question 4

Discipline problems include

Accepted Answer

A)   permissiveness.
B)   rigidity.
C)   inconsistency.
D)   all of these.
E)   none of these.

Question 5

Match the items below with their descriptions:
-innovation

Accepted Answer

A)  causes of discipline problems
B)  requirements for innovation
C)  a corrective action based on core values or principles
D)  important area of leadership performance-ability to achieve results regardless of obstacles
E)  important area of leadership performance-ability to generate new and usable ideasF) important area of leadership performance-ability to work with and through othersG) requirements for statesmanshipH) the soul of an armyI) requirements for entrepreneurshipJ) characteristics of level 5 leadersK) the process of comparing against the best and taking steps to surpass itL) elements of behavior modification

Question 6

In the context of improving leadership performance, which of the following best describes the term "statesmanship"?

Accepted Answer

A)   The generation on new and usable ideas
B)   The ability to achieve results, regardless of obstacles
C)   The ability to work with and through other people
D)   The taking of the absolute best as a standard and trying to surpass that standard

Question 7

Which of the following is NOT a characteristic of organizations led by level 5 leaders?

Accepted Answer

A)   They have the right people with the right skills in the right jobs.
B)   They face facts head-on without sugar-coating differences.
C)   They focus on their hedgehog.
D)   They maintain a culture of discipline.
E)   They are technology decelerators.

Question 8

Match the items below with their descriptions:
-good work habits, believing in oneself, courage to take risks

Accepted Answer

A)  causes of discipline problems
B)  requirements for innovation
C)  a corrective action based on core values or principles
D)  important area of leadership performance-ability to achieve results regardless of obstacles
E)  important area of leadership performance-ability to generate new and usable ideasF) important area of leadership performance-ability to work with and through othersG) requirements for statesmanshipH) the soul of an armyI) requirements for entrepreneurshipJ) characteristics of level 5 leadersK) the process of comparing against the best and taking steps to surpass itL) elements of behavior modification

Question 9

What is the first step in the four-step method for solving performance problems?

Accepted Answer

A)   Following-up to evaluate results and provide encouragement
B)   Mutually discussing alternative solutions
C)   Obtaining agreement that a problem exists
D)   Mutually agreeing upon action to be taken to solve problem

Question 10

The first step to developing and maintaining high job performance is to

Accepted Answer

A)   resist complacency and have the desire to perform at your best.
B)   test new work methods in the workplace.
C)   learn the principles of entrepreneurship.
D)   demonstrate the essential behaviors of statesmanship.

Question 11

Match the items below with their descriptions:
-personal humility, professional will

Accepted Answer

A)  causes of discipline problems
B)  requirements for innovation
C)  a corrective action based on core values or principles
D)  important area of leadership performance-ability to achieve results regardless of obstacles
E)  important area of leadership performance-ability to generate new and usable ideasF) important area of leadership performance-ability to work with and through othersG) requirements for statesmanshipH) the soul of an armyI) requirements for entrepreneurshipJ) characteristics of level 5 leadersK) the process of comparing against the best and taking steps to surpass itL) elements of behavior modification

Question 12

The level 5 leader embodies the thought-humility is not thinking less of yourself, it is thinking of yourself less; and the level 5 leader values achievement of a worthy goal, not winning at any cost.

Accepted Answer

A) True 
 B)False

Question 13

In the context of the four-step method for solving performance problems, which of the following refers to step 3?

Accepted Answer

A)   Mutually discussing alternative solutions
B)   Mutually agreeing on action to be taken to solve the problem
C)   Following up to evaluate results and provide encouragement
D)   Obtaining agreement that a problem exists

Question 14

In the context of improving performance, which of the following most likely occurs when desired behavior is followed by a reward, which increases the probability that the behavior will be repeated?

Accepted Answer

A)   Reinforcement learning
B)   Learned industriousness
C)   Positive reinforcement
D)   Overjustification effect

Question 15

In the context of the five phases in the life of an organization, which of the following occurs in phase 3?

Accepted Answer

A)   Crisis of leadership
B)   Crisis of autonomy
C)   Crisis of control
D)   Crisis of red tape

Question 16

In the context of the importance of discipline, which of the following should be avoided because it makes it difficult for employees to understand what behavior is appropriate and what is not allowed?

Accepted Answer

A)   Inconsistency
B)   Rigidity
C)   Confrontation
D)   Permissiveness

Question 17

David Marquet focused on two main pillars to turn the USS Sante Fe from the worst to the first ship in the U.S. Navy: ________ and ________.

Accepted Answer

A)   rewarding loyalty; punishing derelicts
B)   providing organizational clarity; maintaining technical competence
C)   publishing rules; enforcing rules
D)   focusing on safety; focusing on efficiency

Question 18

The book How the Mighty Fall shows how culture of change, lack of core values, and ________ can threaten the success of any great company (Toyota, Starbucks, etc.).

Accepted Answer

A)   poor money management
B)   work force diversity
C)   ossification of systems
D)   denial of peril
E)   merit employment

Question 19

In the context of the five phases in the life of an organization, which of the following occurs in phase 4?

Accepted Answer

A)   Growth through delegation
B)   Growth through direction
C)   Growth through coordination
D)   Growth through collaboration

Question 20

Management practices that lead to sustained and superior performance, regardless of the technique used, include all EXCEPT

Accepted Answer

A)   establishing a direction, focusing on customers, and communicating with employees.
B)   hiring good people, delegating decision-making, and performing quality work.
C)   empowering people, rewarding performance, and maintaining high values.
D)   aligning resources, exchanging information, and achieving teamwork.
E)   accelerating change, mechanizing functions, and reducing staff.

Exam 19: Professional Performance and Sustaining Discipline