Question 1

Self-directed work teams will never be able to carry out the responsibilities that belong to managers or the human resources department.

Accepted Answer

A) True 
 B)False

Question 2

An exit interview is an interview conducted with individuals when they leave a firm. Its purpose is to assess morale and reasons for employee turnover.

Accepted Answer

A) True 
 B)False

Question 3

A team can be successful without working together to achieve individual and team objectives.

Accepted Answer

A) True 
 B)False

Question 4

Workplace spirituality basically means ensuring that all employees are strongly religious.

Accepted Answer

A) True 
 B)False

Question 5

Kenyon is a supervisor who is confused. Maddie was his top producer last year, but her production has sharply declined over the last two months and her tardiness is becoming a problem. Kenyon should:

Accepted Answer

A)  Encourage Maddie to become involved in the company's wellness program. 
B)  Advise Maddie to take advantage of the federal Family and Medical Leave Act. 
C)  Refer Maddie to the company's employee assistance program. 
D)  Remind Maddie of the importance of meeting company quotas.

Question 6

Which of the following is NOT one of the four ways by which a person may enter an employee assistance program (EAP)?

Accepted Answer

A)  Management referral. 
B)  Self-referral. 
C)  Union referral. 
D)  Family member referral.

Question 7

A cross-functional team consists of employees from many different departments or specialties throughout the organization.

Accepted Answer

A) True 
 B)False

Question 8

Strong's Bakery has seven employees; therefore, the provisions of the Family Medical Leave Act (FMLA) do not apply to this company.

Accepted Answer

A) True 
 B)False

Question 9

What is synergistic effect?

Accepted Answer

The answer of What is synergistic effect?...

Question 10

Morale is best defined as:

Accepted Answer

A)  The willingness of employees to carry out assigned tasks. 
B)  A sense of loyalty an individual has toward his or her work and company. 
C)  A combination of feelings and attitudes that employees have toward their work, environment, supervisors, top-level management, and the organization. 
D)  The belief that one can succeed under all circumstances and in all environments and organizations.

Question 11

Attitude surveys and morale surveys differ in many ways, but look to achieve the same thing.

Accepted Answer

A) True 
 B)False

Question 12

Friendship groups are related primarily to:

Accepted Answer

A)  Departmental assignments. 
B)  The accomplishment of a particular task or project. 
C)  Personalities and social interests. 
D)  Geographic location.

Question 13

The Hawthorne Studies is comprehensive research focused on:

Accepted Answer

A)  Work group dynamics. 
B)  Individual behavior. 
C)  The differences between males and females. 
D)  Effective supervision.

Question 14

"Survivor's syndrome" refers to the joy and relief workers feel when they realize that they have not lost their jobs due to a downsizing.

Accepted Answer

A) True 
 B)False

Question 15

Workplace downsizing has not negatively influenced employee morale because only the "bad apples" have been let go; companies always retain positive-thinking employees.

Accepted Answer

A) True 
 B)False

Question 16

The HR department at Allied Manufacturing started a lunchtime walking club for its employees. This is an example of a wellness program that helps employees stay healthy and reduce employer health costs.

Accepted Answer

A) True 
 B)False

Question 17

Describe the four major types of employee work groups.

Accepted Answer

The answer of Describe the four major types of employee...

Question 18

A supervisor cannot order an employee to improve his or her morale.

Accepted Answer

A) True 
 B)False

Question 19

Coaching is when the supervisor tries to identify an employee's personal problems that may be the cause of performance problems.

Accepted Answer

A) True 
 B)False

Question 20

A group that organizes a company softball tournament is an example of a special-interest group.

Accepted Answer

A) True 
 B)False

Exam 12: Managing Work Groups: Teamwork, Morale and Counseling

Self-directed work teams will never be able to carry out the responsibilities that belong to managers or the human resources department.

An exit interview is an interview conducted with individuals when they leave a firm. Its purpose is to assess morale and reasons for employee turnover.

A team can be successful without working together to achieve individual and team objectives.

Workplace spirituality basically means ensuring that all employees are strongly religious.

Kenyon is a supervisor who is confused. Maddie was his top producer last year, but her production has sharply declined over the last two months and her tardiness is becoming a problem. Kenyon should:

Which of the following is NOT one of the four ways by which a person may enter an employee assistance program (EAP) ?

A cross-functional team consists of employees from many different departments or specialties throughout the organization.

Strong's Bakery has seven employees; therefore, the provisions of the Family Medical Leave Act (FMLA) do not apply to this company.

What is synergistic effect?

Morale is best defined as:

Attitude surveys and morale surveys differ in many ways, but look to achieve the same thing.

Friendship groups are related primarily to:

The Hawthorne Studies is comprehensive research focused on:

"Survivor's syndrome" refers to the joy and relief workers feel when they realize that they have not lost their jobs due to a downsizing.

Workplace downsizing has not negatively influenced employee morale because only the "bad apples" have been let go; companies always retain positive-thinking employees.

The HR department at Allied Manufacturing started a lunchtime walking club for its employees. This is an example of a wellness program that helps employees stay healthy and reduce employer health costs.

Describe the four major types of employee work groups.

A supervisor cannot order an employee to improve his or her morale.

Coaching is when the supervisor tries to identify an employee's personal problems that may be the cause of performance problems.

A group that organizes a company softball tournament is an example of a special-interest group.