Question 1

In the Mi'kmaq Aboriginal culture,conflict is rarely displayed.

Accepted Answer

A) True 
 B)False

Question 2

Match each of the following crazymakers with its description.
-This person makes a collection of his resentments and then pours all the pent-up hostilities out at once.

Accepted Answer

A)  joker 
B)  withholder 
C)  gunnysacker 
D)  trivial tyrannizer 
E)  Trapper

Question 3

The assertive approach is accepted across most cultures as being the best way for dealing with conflict.

Accepted Answer

A) True 
 B)False

Question 4

In win-win communication skills,it's important to request specific change from your partner as early as possible in the conflict.

Accepted Answer

A) True 
 B)False

Question 5

What have studies of different cultures and conflict styles revealed?

Accepted Answer

A)  Assertiveness is valued worldwide. 
B)  Assertiveness is undesirable in collectivist cultures. 
C)  Individualistic cultures are less assertive than collective ones. 
D)  North Americans avoid confrontation more than other cultures studied.

Question 6

Which conflict style is most likely to lead to few arguments but a large accumulation of resentments,misunderstandings,and other unresolved problems?

Accepted Answer

A)  accommodating 
B)  avoiding 
C)  competing 
D)  compromising

Question 7

Avoidance is never an effective way to deal with conflict.

Accepted Answer

A) True 
 B)False

Question 8

Match each of the following conflict styles with its description.
-The use of power distinguishes this approach.

Accepted Answer

A) accommodating 
B) avoiding 
C) collaborating 
D) competing 
E) compromising

Question 9

Nicole and Paula are arguing about the best way to meet at tight deadline at work.Nicole takes a moment to think about why Paula considers her own approach to be best.Which constructive conflict skill is Nicole using?

Accepted Answer

A)  Identify your problem and unmet needs. 
B)  Describe your problem and needs. 
C)  Consider your partner's point of view. 
D)  Negotiate a solution.

Question 10

The win-win conflict style requires parties to reach a solution through compromise.

Accepted Answer

A) True 
 B)False

Question 11

Which conflict styles are generally highly valued in collectivistic societies?

Accepted Answer

A)  accommodating and avoiding 
B)  accommodating and collaborating 
C)  accommodating and compromising 
D)  collaborating and compromising

Question 12

You are upset with your friend Laura because she borrowed your textbook and hasn't returned it.You say negative things about Laura to some mutual friends,and tell them Laura is "undependable." What conflict style did you demonstrate?

Accepted Answer

A)  avoiding 
B)  direct aggression 
C)  gossiping 
D)  passive aggression

Question 13

Beth and Ali are working on a project together for their Child and Youth Worker program.Both Beth and Ali hate doing presentations.As a result,they both want to do the written portion of the project and neither wants to present.After much discussion they decide that Beth will do the research and the presentation and Ali will do the writing.Neither one is pleased with the agreement.What conflict style have they used?

Accepted Answer

A)  accommodating 
B)  avoiding 
C)  collaborating 
D)  compromising

Question 14

Which conflict style incorporates a high degree of concern for self and a low degree of concern for others?

Accepted Answer

A)  accommodating 
B)  avoiding 
C)  collaborating 
D)  competing

Question 15

What is the value of a "Vesuvius," or an uncontrolled emotional outburst?

Accepted Answer

A)  It is sometimes therapeutic when you feel it's impossible to be rational. 
B)  It is a good first step to solving conflict because it provides motivation for the process. 
C)  It is an effective way of eliminating defensive behaviours by "clearing the air." 
D)  It is one way to ensure that your partner will listen to you and take your concerns seriously.

Question 16

Which conflict style is generally the best to use when the other person has more power than you?

Accepted Answer

A)  accommodating 
B)  avoiding 
C)  collaborating 
D)  compromising

Question 17

According to research on marriage and conflict,which statement best describes unhappy married couples?

Accepted Answer

A)  They use egocentric "I" language too much. 
B)  They disclose too much and don't appreciate boundaries. 
C)  They confuse empathy and sympathy when communicating. 
D)  They tend to defend themselves rather than being problem-focused.

Question 18

Your relational conflict style is similar to your personal conflict style.

Accepted Answer

A) True 
 B)False

Question 19

Which term refers to an approach to conflict resolution in which both parties attain at least part of what they wanted through self-sacrifice?

Accepted Answer

A)  compromising 
B)  collaborating 
C)  accommodating 
D)  agreement

Question 20

Match the descriptions of styles below with the terms they best describe.
-Different conflict styles are used.

Accepted Answer

A)  complementary 
B)  independents 
C)  parallel 
D)  symmetrical 
E)  Traditionals

Exam 10: Managing Interpersonal Conflicts

In the Mi'kmaq Aboriginal culture,conflict is rarely displayed.

Match each of the following crazymakers with its description. -This person makes a collection of his resentments and then pours all the pent-up hostilities out at once.

The assertive approach is accepted across most cultures as being the best way for dealing with conflict.

In win-win communication skills,it's important to request specific change from your partner as early as possible in the conflict.

What have studies of different cultures and conflict styles revealed?

Which conflict style is most likely to lead to few arguments but a large accumulation of resentments,misunderstandings,and other unresolved problems?

Avoidance is never an effective way to deal with conflict.

Match each of the following conflict styles with its description. -The use of power distinguishes this approach.

Nicole and Paula are arguing about the best way to meet at tight deadline at work.Nicole takes a moment to think about why Paula considers her own approach to be best.Which constructive conflict skill is Nicole using?

The win-win conflict style requires parties to reach a solution through compromise.

Which conflict styles are generally highly valued in collectivistic societies?

You are upset with your friend Laura because she borrowed your textbook and hasn't returned it.You say negative things about Laura to some mutual friends,and tell them Laura is "undependable." What conflict style did you demonstrate?

Which conflict style incorporates a high degree of concern for self and a low degree of concern for others?

What is the value of a "Vesuvius," or an uncontrolled emotional outburst?

Which conflict style is generally the best to use when the other person has more power than you?

According to research on marriage and conflict,which statement best describes unhappy married couples?

Your relational conflict style is similar to your personal conflict style.

Which term refers to an approach to conflict resolution in which both parties attain at least part of what they wanted through self-sacrifice?

Match the descriptions of styles below with the terms they best describe. -Different conflict styles are used.