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When LeAnn Called on a Long-Time Customer,she Realized That the Man

Question 64

Multiple Choice

When LeAnn called on a long-time customer,she realized that the man was upset about the loss of his pet and took the time to listen to his problem.She was able to sympathize with the customer's recent loss of a pet by using her:


A) emotional intelligence.
B) adaptive learning.
C) environmental awareness.
D) generative learning.
E) behavioral intelligence.

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