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A Salesperson Talks to Customers Vincent and Lee

Question 35

Multiple Choice

A salesperson talks to customers Vincent and Lee.During his presentation with Vincent,the salesperson asks him,"Would a new computer with advanced features resolve all your issues?" During his presentation with Lee,the salesperson asks,"How many people use your computer?" Classify the question type based on the SPIN (situations questions,problem questions,implication questions,need payoff questions) technique used by salespeople to understand a prospect's needs.


A) The questions asked to Vincent and Lee are problem questions.
B) The questions asked to Vincent and Lee are implication questions.
C) The question asked to Vincent is a problem question,whereas the question asked to Lee is a need payoff question.
D) The question asked to Vincent is a situation question,whereas the question asked to Lee is an implication question.
E) The question asked to Vincent is a need payoff question,whereas the question asked to Lee is a situation question.

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