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Dawn Walks into a Customer's Office with Her Sales Presentation

Question 60

Multiple Choice

Dawn walks into a customer's office with her sales presentation planned and immediately recognizes that the customer is upset about something.In this situation,Dawn should:


A) maintain a happy and cheerful demeanor.
B) sit down immediately and start with the presentation.
C) ask if she should come back some other time for the meeting.
D) say something funny in an attempt to lighten up the customer's mood.
E) do all of these.

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