Every Thursday Afternoon for Almost Twenty Years,Jasmine and Tanya Have

Every Thursday afternoon for almost twenty years,Jasmine and Tanya have gotten a manicure at the same location.The manicure salon has changed ownership three times and has had two different names during that same period,but Jasmine and Tanya still find it a convenient place to meet and share news about friends and relatives.Jasmine and Tanya's relationship with the manicure salon exemplifies how a service provider uses _____ to support its customer retention strategy.

A) Economic bonds
B) Social bonds
C) Customization bonds
D) Structural bonds
E) Security bonds

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