Multiple Choice
When Simone dropped off her German Shepherd at the Puppy Heaven Kennel before she went on vacation,she was pleased when she saw that the waiting room was brightly lit,it looked and smelled clean,and all of the employees were wearing neat uniforms.In service blueprinting terms,the condition of the waiting room and the employee uniforms are examples of:
A) Physical evidence
B) Onstage contact employee actions
C) Backstage contact employee actions
D) Support processes
E) Customer actions
Correct Answer:
Verified
Correct Answer:
Verified
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