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Many Service Organizations Have Discovered That,to Be Truly Responsive to Customer

Question 27

Multiple Choice

Many service organizations have discovered that,to be truly responsive to customer needs,frontline employees need to be ___________ to accommodate customer requests and to recover on the spot when things go wrong.


A) Empowered
B) Socialized
C) Tutored
D) Lectured
E) Promoted

Correct Answer:

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