Question 1

Knowledge workers assist with paperwork at all levels of the firm.

Accepted Answer

A) True 
 B)False

Question 2

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

Accepted Answer

A) True 
 B)False

Question 3

Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less.

Accepted Answer

A) True 
 B)False

Question 4

An example of raw data from a national chain of automobile stores would be

Accepted Answer

A)  an average of 13 Toyotas are sold daily in Kentucky. 
B)  30 percent increase in Toyota RAV4 sales during September in Kentucky. 
C)  1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky. 
D)  all of the above.

Question 5

An example of an organizational complementary asset is

Accepted Answer

A)  using the appropriate business model. 
B)  a collaborative work environment. 
C)  laws and regulations. 
D)  all of the above.

Question 6

Organizational culture is best described by which of the following statements?

Accepted Answer

A)  It encompasses the sum of beliefs and assumptions by all members. 
B)  It enables the organization to transcend the different levels and specialties of its employees. 
C)  It reflects the senior management's perspective on the organization and goals. 
D)  It is a set of assumptions and values accepted by most members.

Question 7

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

Accepted Answer

A)  improved flexibility. 
B)  improved decision making. 
C)  improved business practices. 
D)  improved efficiency.

Question 8

________ is data that has been shaped into a form that is meaningful to human beings.

Accepted Answer

The answer of ________ is data that has been shaped...

Question 9

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

Accepted Answer

A)  customer and supplier intimacy 
B)  survival 
C)  competitive advantage 
D)  improved decision making

Question 10

In a hierarchical organization, the upper levels consist of

Accepted Answer

A)  managerial and professional employees. 
B)  managerial, professional, and technical employees. 
C)  professional and operational employees. 
D)  managerial, professional, and operational employees.

Question 11

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

Accepted Answer

The answer of You are starting a small bike messenger...

Question 12

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

Accepted Answer

A)  middle management 
B)  production workers 
C)  knowledge workers 
D)  data workers

Question 13

Psychologists study information systems with an eye to understanding

Accepted Answer

A)  how systems affect individuals, groups, and organizations. 
B)  how human decision makers perceive and use formal information. 
C)  how new information systems change the control and cost structures within the firm. 
D)  the production of digital goods.

Question 14

The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.

Accepted Answer

A) True 
 B)False

Question 15

Internet advertising is growing at approximately 10 percent a year.

Accepted Answer

A) True 
 B)False

Question 16

An example of a business using information systems to create new products and services is

Accepted Answer

A)  Wal-Mart's RetailLink system. 
B)  the Mandarin Oriental hotel's customer-preference tracking system. 
C)  Verizon's Web-based digital dashboard. 
D)  Apple Inc.'s iPod.

Question 17

All of the following are advantages, for a firm, of cloud computing except

Accepted Answer

A)  ability to support mobile computing. 
B)  ability to support remote work 
C)  ability to improve communication. 
D)  ability to rely on markets to build value.

Question 18

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Accepted Answer

The answer of You work for an auto manufacturer and...

Question 19

Thomas Friedman's declaration that the world was now "flat" meant that

Accepted Answer

A)  the Internet has reduced the economic advantages of developed countries. 
B)  globalization is starting to offer less advantage to large corporations. 
C)  the global economy is increasingly commanded by fewer and larger corporations. 
D)  global capitalism is homogenizing culture and business practices throughout the world.

Question 20

________ makes long-range strategic decisions about the firm's products and services.

Accepted Answer

The answer of ________ makes long-range strategic decisions about the...

Exam 1: Information Systems in Global Business Today

Knowledge workers assist with paperwork at all levels of the firm.

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less.

An example of raw data from a national chain of automobile stores would be

An example of an organizational complementary asset is

Organizational culture is best described by which of the following statements?

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

________ is data that has been shaped into a form that is meaningful to human beings.

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

In a hierarchical organization, the upper levels consist of

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

Psychologists study information systems with an eye to understanding

The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.

Internet advertising is growing at approximately 10 percent a year.

An example of a business using information systems to create new products and services is

All of the following are advantages, for a firm, of cloud computing except

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Thomas Friedman's declaration that the world was now "flat" meant that

________ makes long-range strategic decisions about the firm's products and services.