Question 1

A manager wants to motivate the maintenance staff to be more productive. She starts by providing training and assures employees that high productivity will be rewarded. Employees are asked to identify the rewards that would mean the most to them. The manager likely subscribes to which theory of motivation?

Accepted Answer

A)  Equity 
B)  Expectancy 
C)  Two-factor 
D)  Hierarchy of needs 
E)  Productivity

Question 2

An employee is encouraged to apply for a promotion, but does not because he has children and wants to be home in the evening. Based on expectancy theory, which of the following explains why the employee doesn't apply for the job?

Accepted Answer

A)  The effort-performance issue 
B)  The rewards-personal goals issue 
C)  The performance-rewards issue 
D)  The rewards-ethics issue 
E)  The ethics-performance issue

Question 3

According to the Myers-Briggs framework, how do introverts recharge their energy levels?

Accepted Answer

A)  By being around others 
B)  When considering abstract ideas 
C)  When completing or finishing an assignment or project 
D)  By having time to process open-ended situations 
E)  By being alone and having solitude

Question 4

Which of the following works to achieve a more satisfactory fit between workers and their jobs?

Accepted Answer

A)  Job redesign 
B)  Team management 
C)  MBO 
D)  Training 
E)  Job enrichment programs

Question 5

Which of the following indicates that an employee will work towards their goals if they believe they have a reasonable opportunity to achieve those goals?

Accepted Answer

A)  Equity theory 
B)  Expectancy theory 
C)  Maslow's hierarchy of needs 
D)  Hygiene factors 
E)  Herzberg's two-factor theory

Question 6

The most productive employee in the department doesn't apply for a job opening they are well suited for, in spite of an excellent record and the pay and prestige associated with the new job. The employee believes that the job will go to someone who has more seniority. Based on expectancy theory, which would explain why the employee doesn't apply for the job?

Accepted Answer

A)  The effort-performance issue 
B)  The rewards-personal goals issue 
C)  The performance-reward issue 
D)  Personal goals 
E)  Family demands

Question 7

Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?

Accepted Answer

A)  Equity theory 
B)  Hierarchy of needs 
C)  Expectancy theory 
D)  Goal-setting theory 
E)  X and Y theory

Question 8

Organizational commitment reflects an individual's identification with the organization and its mission.

Accepted Answer

A) True 
 B)False

Question 9

According to social learning theory, people learn, in part, because others expect them to.

Accepted Answer

A) True 
 B)False

Question 10

Behaviors that detract from, instead of contribute to, organizational performance are known as what?

Accepted Answer

A)  Inclusive 
B)  Negative reinforcement 
C)  Counterproductive 
D)  Turnover 
E)  Associative

Question 11

For an individual to feel equitably treated, his ratio of contribution to return must be the same as the other individual's ratio with whom he or she is comparing.

Accepted Answer

A) True 
 B)False

Question 12

According to Frederick Herzberg, which of the following is considered a hygiene factor?

Accepted Answer

A)  Recognition 
B)  Hours 
C)  Working conditions 
D)  Additional time off 
E)  Added responsibility

Question 13

Discuss how an employee's level of self-esteem affects their actions and needs at the workplace.

Accepted Answer

The answer of Discuss how an employee's level of self-esteem...

Question 14

Which of the following supports the belief that people are naturally lazy and must be punished or rewarded to be made productive?

Accepted Answer

A)  Hierarchy of human needs 
B)  Theory X 
C)  Theory Y 
D)  Two factor theory 
E)  Expectancy theory

Question 15

How can managers minimize the chance of workplace violence?

Accepted Answer

The answer of How can managers minimize the chance of...

Question 16

Which of the following is the most frequently used method of setting performance goals to motivate behavior?

Accepted Answer

A)  Social learning 
B)  Participative management 
C)  Management by objectives 
D)  Job enrichment 
E)  Positive reinforcement

Question 17

Which of the following best describes empathy?

Accepted Answer

A)  The ability to balance fear, anxiety, and anger 
B)  The ability to remain optimistic and continue to strive when facing setbacks 
C)  The ability to understand how others feel 
D)  The ability to get along with others 
E)  The ability to establish positive relationships

Question 18

An employee's level of effort began to decline when they learned a new employee with far less experience was hired at the same salary. The employee's lack of motivation can best be described by which theory of motivation?

Accepted Answer

A)  Equity 
B)  Expectancy 
C)  Two-factor 
D)  Scientific management 
E)  Planning

Question 19

If, instead of offering incentives for sales goals, a manager were to get ideas on increasing sales revenue from his sales team to implement, which of the following would MOST likely result?

Accepted Answer

A)  The sales team would be more motivated by feeling more invested in the process. 
B)  The sales team would prefer to be given clearly defined goals to meet. 
C)  The sales team would not have enough information to go on in order to get ideas. 
D)  The sales team would come up with too many different ideas. 
E)  The sales team would be more motivated because of the chance to earn more money.

Question 20

In what way does absenteeism result in a direct cost to a business?

Accepted Answer

A)  Additional training must be provided to coworkers. 
B)  Turnover among high quality employees increases. 
C)  Burnout and psychological distress increases for those who are on the job. 
D)  There is confusion about authority roles within the organization. 
E)  A substitute must do the work of the missing employee.

Exam 8: Employee Behavior and Motivation

An employee is encouraged to apply for a promotion, but does not because he has children and wants to be home in the evening. Based on expectancy theory, which of the following explains why the employee doesn't apply for the job?

According to the Myers-Briggs framework, how do introverts recharge their energy levels?

Which of the following works to achieve a more satisfactory fit between workers and their jobs?

Which of the following indicates that an employee will work towards their goals if they believe they have a reasonable opportunity to achieve those goals?

Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?

Organizational commitment reflects an individual's identification with the organization and its mission.

According to social learning theory, people learn, in part, because others expect them to.

Behaviors that detract from, instead of contribute to, organizational performance are known as what?

For an individual to feel equitably treated, his ratio of contribution to return must be the same as the other individual's ratio with whom he or she is comparing.

According to Frederick Herzberg, which of the following is considered a hygiene factor?

Discuss how an employee's level of self-esteem affects their actions and needs at the workplace.

Which of the following supports the belief that people are naturally lazy and must be punished or rewarded to be made productive?

How can managers minimize the chance of workplace violence?

Which of the following is the most frequently used method of setting performance goals to motivate behavior?

Which of the following best describes empathy?

An employee's level of effort began to decline when they learned a new employee with far less experience was hired at the same salary. The employee's lack of motivation can best be described by which theory of motivation?

If, instead of offering incentives for sales goals, a manager were to get ideas on increasing sales revenue from his sales team to implement, which of the following would MOST likely result?

In what way does absenteeism result in a direct cost to a business?