Question 1

Which of the following leads to cultural pollution?

Accepted Answer

A)  commercial noise 
B)  air pollution 
C)  language barriers 
D)  inflation 
E)  redlining

Question 2

Whereas environmentalists consider whether the marketing system is efficiently serving consumer wants, consumerists are concerned with marketing's effects on the environment and with the environmental costs of serving consumer needs and wants.

Accepted Answer

A) True 
 B)False

Question 3

Bicycle helmets have low immediate appeal, but they tend to benefit consumers in the long run. This indicates that a bicycle helmet is an example of a ________ product.

Accepted Answer

A)  salutary 
B)  desirable 
C)  pleasing 
D)  durable 
E)  aesthetic

Question 4

Refer to the scenario below to answer the following question(s).
Bryant and Anne are the owners of the Good Green Grocer, a small but successful chain of organic food stores. The organic food sold by Good Green Grocer is of good quality. Also, it is tasty and has long-term health benefits. Bryant and Anne's business has expanded as more and more consumers are interested in eating organic foods. What started as one shop in Vermont has expanded to 15 stores in Vermont, New Hampshire, Massachusetts, and Maine. Much to their delight, Bryant and Ann have found that many people are willing to pay a bit more for food that is organically grown.
Sunday ads for the Good Green Grocer run in area newspapers, with special promotional prices offered for a list of the "Top Ten Take Homes" each week. Regular customers of the Good Green Grocer know that the promotional items often run out of stock by mid-week, so the store typically sees its heaviest traffic on Sunday and Monday.
-Xorbate Blue is a relatively new food supplement that provides both high immediate satisfaction and high long-run benefits, such as improved energy levels and muscle tone. Xorbate Blue is best classified as a pleasing product.

Accepted Answer

A) True 
 B)False

Question 5

________ serves as a guide to the future by showing how the company's products and services, processes, and policies must evolve and what new technologies must be developed to get there.

Accepted Answer

A)  New clean technology 
B)  A cradle-to-cradle practice 
C)  Pollution prevention 
D)  Product stewardship 
E)  A sustainability vision

Question 6

Sustainable marketing calls for meeting the present needs of consumers and businesses while also preserving or enhancing the ability of future generations to meet their needs.

Accepted Answer

A) True 
 B)False

Question 7

The marketing concept is a philosophy of ________.

Accepted Answer

A)  sales and profit maximization 
B)  customer value and mutual gain 
C)  serving short term interests over long term gains 
D)  serving the company's interests over the consumers' 
E)  promotion value and company gain

Question 8

________ is an organized movement of concerned citizens, businesses, and government agencies to protect and improve people's current and future living conditions.

Accepted Answer

A)  Consumerism 
B)  Environmentalism 
C)  Protectionism 
D)  Socialism 
E)  Aestheticism

Question 9

Which of the following advertising situations would LEAST likely be considered "puffery"?

Accepted Answer

A)  Mr. Clean coming to a housewife's rescue 
B)  instantly toned thighs and legs as a result of using the Thigh Master for only 15 minutes 
C)  children immediately growing into attractive adults as a result of drinking milk 
D)  a retired couple drinking a vitamin and protein shake and then going bicycling 
E)  a sleepy mom who wakes up to a gray day, drinks a cup of coffee, and then looks out her window to see golden sunshine, beautiful flowers blooming, songbirds singing, and a rainbow on the horizon

Question 10

Discuss the first two levels of the environmental sustainability portfolio that pay off in the short term.

Accepted Answer

The answer of Discuss the first two levels of the...

Question 11

Refer to the scenario below to answer the following question(s).
Bryant and Anne are the owners of the Good Green Grocer, a small but successful chain of organic food stores. The organic food sold by Good Green Grocer is of good quality. Also, it is tasty and has long-term health benefits. Bryant and Anne's business has expanded as more and more consumers are interested in eating organic foods. What started as one shop in Vermont has expanded to 15 stores in Vermont, New Hampshire, Massachusetts, and Maine. Much to their delight, Bryant and Ann have found that many people are willing to pay a bit more for food that is organically grown.
Sunday ads for the Good Green Grocer run in area newspapers, with special promotional prices offered for a list of the "Top Ten Take Homes" each week. Regular customers of the Good Green Grocer know that the promotional items often run out of stock by mid-week, so the store typically sees its heaviest traffic on Sunday and Monday.
-New World Food Supplements continuously seeks real product and marketing improvements for its line of vitamin and protein supplements. This information indicates that New World is involved in consumer-oriented marketing.

Accepted Answer

A) True 
 B)False

Question 12

Product stewardship involves minimizing not only pollution from production and product design but also all environmental impacts throughout the full product life cycle, and accepting increased costs.

Accepted Answer

A) True 
 B)False

Question 13

Critics point to which of the following factors when they accuse marketing of harming consumers through high prices?

Accepted Answer

A)  quotas 
B)  nontrade tariffs 
C)  excessive markups 
D)  government taxes 
E)  changes in currency values

Question 14

Deceptive promotion includes practices such as misrepresenting the product's ________.

Accepted Answer

A)  price or packaging 
B)  features or performance 
C)  size or quantity 
D)  wholesale or retail price 
E)  packaged contents

Question 15

________ products give both high immediate satisfaction and high long-run benefits.

Accepted Answer

A)  Deficient 
B)  Pleasing 
C)  Desirable 
D)  Salutary 
E)  Threatening

Question 16

How do marketers respond to charges of "commercial noise"?

Accepted Answer

The answer of How do marketers respond to charges of...

Question 17

The American marketing system never has been accused of poorly serving disadvantaged consumers.

Accepted Answer

A) True 
 B)False

Question 18

________ calls for meeting the present needs of consumers and businesses while also preserving or enhancing the ability of future generations to meet their needs.

Accepted Answer

A)  Sustainable marketing 
B)  Ambush marketing 
C)  Consumerism 
D)  Environmentalism 
E)  Strategic planning

Question 19

Nike produces shoes out of "environmentally preferred materials," recycles old sneakers, and educates young people about conserving, reusing, and recycling. Nike is practicing ________.

Accepted Answer

A)  new clean technology 
B)  product stewardship 
C)  pollution prevention 
D)  sustainability vision 
E)  design for environment

Question 20

Refer to the scenario below to answer the following question(s).
Bryant and Anne are the owners of the Good Green Grocer, a small but successful chain of organic food stores. The organic food sold by Good Green Grocer is of good quality. Also, it is tasty and has long-term health benefits. Bryant and Anne's business has expanded as more and more consumers are interested in eating organic foods. What started as one shop in Vermont has expanded to 15 stores in Vermont, New Hampshire, Massachusetts, and Maine. Much to their delight, Bryant and Ann have found that many people are willing to pay a bit more for food that is organically grown.
Sunday ads for the Good Green Grocer run in area newspapers, with special promotional prices offered for a list of the "Top Ten Take Homes" each week. Regular customers of the Good Green Grocer know that the promotional items often run out of stock by mid-week, so the store typically sees its heaviest traffic on Sunday and Monday.
-When a company chooses what principle to follow on issues of ethics and social responsibility, there are two common philosophies to use as guides: let the free market and legal system decide or let individual managers and companies choose.

Accepted Answer

A) True 
 B)False

Exam 20: Sustainable Marketing: Social Responsibility and Ethics

Which of the following leads to cultural pollution?

Whereas environmentalists consider whether the marketing system is efficiently serving consumer wants, consumerists are concerned with marketing's effects on the environment and with the environmental costs of serving consumer needs and wants.

Bicycle helmets have low immediate appeal, but they tend to benefit consumers in the long run. This indicates that a bicycle helmet is an example of a ________ product.

________ serves as a guide to the future by showing how the company's products and services, processes, and policies must evolve and what new technologies must be developed to get there.

Sustainable marketing calls for meeting the present needs of consumers and businesses while also preserving or enhancing the ability of future generations to meet their needs.

The marketing concept is a philosophy of ________.

________ is an organized movement of concerned citizens, businesses, and government agencies to protect and improve people's current and future living conditions.

Which of the following advertising situations would LEAST likely be considered "puffery"?

Discuss the first two levels of the environmental sustainability portfolio that pay off in the short term.

Product stewardship involves minimizing not only pollution from production and product design but also all environmental impacts throughout the full product life cycle, and accepting increased costs.

Critics point to which of the following factors when they accuse marketing of harming consumers through high prices?

Deceptive promotion includes practices such as misrepresenting the product's ________.

________ products give both high immediate satisfaction and high long-run benefits.

How do marketers respond to charges of "commercial noise"?

The American marketing system never has been accused of poorly serving disadvantaged consumers.

________ calls for meeting the present needs of consumers and businesses while also preserving or enhancing the ability of future generations to meet their needs.

Nike produces shoes out of "environmentally preferred materials," recycles old sneakers, and educates young people about conserving, reusing, and recycling. Nike is practicing ________.