Question 1

Why is it important to learn a few key phrases in the language of a colleague in another country?

Accepted Answer

A)  To help determine the nature of ethics and values
B)  To better learn about the economic and business institutions
C)  To indicate you are committed to the business relationship
D)  To increase your understanding of religious beliefs
E)  To better assess political patterns C

Question 2

Born after 1996,Generation Z is the first full generation to be born after the World Wide Web was invented.

Accepted Answer

A) True 
 B)False  True

Question 3

What is culture? How does culture affect communication?

Accepted Answer

Culture is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.A person's cultural background influences what's important in life and appropriate in a given situation; furthermore,culture establishes his or her rules of behavior.As a result,communication is largely automatic; the person rarely stops to think about the communication rules that he or she may be following.In addition to being automatic,culture tends to be coherent; that is,a culture appears to be fairly logical and consistent when viewed from the inside.Even though certain norms within a culture may not make sense to an outsider,they probably make sense to those inside that culture.Such coherence generally expedites internal communication,but it can create disharmony between cultures that don't view the world in the same way.Finally,cultures tend to be complete; that is,they provide their members with most of the answers to life's big questions.This idea of completeness can dull or even suppresses curiosity about life in other cultures.Not surprisingly,such completeness can complicate communication with other cultures.

Question 4

________ is a shared system of symbols,beliefs,attitudes,values,expectations,and norms for behavior.

Accepted Answer

A)  Attitude
B)  Culture
C)  Disposition
D)  Preference

Question 5

Today's workplace includes the members of four generations: the Radio Generation,Baby Boomers,Generation X,and Generation Y.What challenges does the composition of the contemporary workforce pose for on-the-job communication?

Accepted Answer

The answer of Today's workplace includes the members of four...

Question 6

What is one way of achieving cultural pluralism?

Accepted Answer

A)  Don't acknowledge distinctions
B)  Judge all relationships by the same standards
C)  Disregard personal beliefs
D)  Stereotype
E)  Avoid assumptions

Question 7

Identify and discuss the advantages of a diverse workforce.

Accepted Answer

The answer of Identify and discuss the advantages of a...

Question 8

Differences in ________,such as hand gestures and eye contact,are a major source of misunderstanding during intercultural communications.

Accepted Answer

A)  contextual cues
B)  nonverbal signals
C)  situational enhancements
D)  proverbial exchanges

Question 9

Nonverbal communication can be a reliable guide to determining the meaning of a message

Accepted Answer

A)  in all communication situations.
B)  across a wide range of electronic communication media.
C)  in the majority of intercultural communication situations.
D)  only if the sender and receiver assign the same meaning to nonverbal signals.

Question 10

What can you do to help others adapt to your language and culture?

Accepted Answer

The answer of What can you do to help others...

Question 11

Which of the following has a significant influence on how successfully a message is sent and received among people of varying backgrounds?

Accepted Answer

A)  Timing
B)  Manners
C)  Culture
D)  Competency
E)  Skill

Question 12

When adapting to other cultures,the "Golden Rule" is

Accepted Answer

A)  a helpful principle to follow.
B)  less effective than treating others the way they want to be treated.
C)  helpful,but only in Asian countries.
D)  none of the above.

Question 13

Which of these steps can help you improve your effectiveness in intercultural conversations?

Accepted Answer

A)  Rephrase your ideas often
B)  Use overly simplified sentences
C)  Ignore nonverbal feedback that is culturally different
D)  Speak slowly and clearly
E)  Assume the listener will ask questions if they are unsure about something

Question 14

Every attempt at communication between two people from the same culture occurs within the same

Accepted Answer

A)  cultural context.
B)  communication portal.
C)  nexus of convenience.
D)  cone of reciprocity.

Question 15

When working with businesspeople from the United States,what should be remembered about individualism,equality,and personal space at work?

Accepted Answer

The answer of When working with businesspeople from the United...

Question 16

Briefly describe at least three strategies for writing effective multicultural messages.

Accepted Answer

The answer of Briefly describe at least three strategies for...

Question 17

Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.

Accepted Answer

A) True 
 B)False

Question 18

Businesses in the United States value punctuality and the efficient use of time.

Accepted Answer