Question 1

Explain how the personal usage of social media differs from business usage.

Accepted Answer

Social media sites are used by individua

Question 2

Businesses use text messaging primarily for data reporting purposes.

Accepted Answer

A) True 
 B)False

Question 3

Describe the purpose and form of memorandums or memos.

Accepted Answer

Memorandums, or memos, are a form of let

Question 4

Which of the following is true regarding the amount of time business writers should ideally spend on each part of the writing process?

Accepted Answer

A)  They should spend an equal amount of time on each of the three stages. 
B)  They should spend an equal amount of time on drafting and planning and skip revising. 
C)  They should spend most of their time on drafting and revising and skip planning. 
D)  They should spend most of their time on planning and less time on drafting and revising. 
E)  They should spend most of their time on revising and less time on planning and drafting. 
A)  They should spend an equal amount of time on each of the three stages. 
B)  They should spend an equal amount of time on drafting and planning and skip revising. 
C)  They should spend most of their time on drafting and revising and skip planning. 
D)  They should spend most of their time on planning and less time on drafting and revising. 
E)  They should spend most of their time on revising and less time on planning and drafting.

Question 5

Which of the following is true about social media?

Accepted Answer

A)  Social media is used solely for personal purposes and not for business purposes. 
B)  Messages on social networking sites are not restricted to a fixed number of characters. 
C)  The messages on social networking sites are not public. 
D)  Messages on social networking sites are brief and concise. 
E)  Messages exchanged in social networking sites focus more on the reader rather than the writer. 
A)  Social media is used solely for personal purposes and not for business purposes. 
B)  Messages on social networking sites are not restricted to a fixed number of characters. 
C)  The messages on social networking sites are not public. 
D)  Messages on social networking sites are brief and concise. 
E)  Messages exchanged in social networking sites focus more on the reader rather than the writer.

Question 6

Which of the following must be avoided when creating an online document or a Web page?

Accepted Answer

A)  Using a dark text on a light background 
B)  Incorporating text files with audio files 
C)  Using long sentences instead of short ones 
D)  Incorporating screen visuals with the text 
E)  Adapting design elements according to the audience 
A)  Using a dark text on a light background 
B)  Incorporating text files with audio files 
C)  Using long sentences instead of short ones 
D)  Incorporating screen visuals with the text 
E)  Adapting design elements according to the audience

Question 7

In the inverted pyramid style of organizing Web content, the information supporting the main point is presented first.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is true about the planning stage of the writing process?

Accepted Answer

A)  It is the last stage in the writing process. 
B)  A business writer should spend more time on drafting and skip the planning stage. 
C)  The planning stage is independent of the drafting stage. 
D)  It involves determining the goals of a message. 
E)  A business writer should spend more time on planning and skip revising. 
A)  It is the last stage in the writing process. 
B)  A business writer should spend more time on drafting and skip the planning stage. 
C)  The planning stage is independent of the drafting stage. 
D)  It involves determining the goals of a message. 
E)  A business writer should spend more time on planning and skip revising.

Question 9

In which of the following cases will the direct order plan of organizing information be most effective?

Accepted Answer

A)  A letter to the parents of a student regarding his poor academic performance 
B)  An email to an employee informing him about his dismissal 
C)  An email to a client who has requested the shipping details for a purchased product 
D)  An email to a supplier informing about the organization's plan of switching to a different supplier 
E)  A letter to a customer apologizing for the delay in delivering a shipment 
A)  A letter to the parents of a student regarding his poor academic performance 
B)  An email to an employee informing him about his dismissal 
C)  An email to a client who has requested the shipping details for a purchased product 
D)  An email to a supplier informing about the organization's plan of switching to a different supplier 
E)  A letter to a customer apologizing for the delay in delivering a shipment

Question 10

Which of the following statements is true about letters?

Accepted Answer

A)  Letters are primarily used to correspond with people inside an organization. 
B)  Letters have become more formal over time. 
C)  Letters are the oldest form of business messages. 
D)  Letters have become less conversational over time. 
E)  Letters use a fixed form of address regardless of the recipient. 
A)  Letters are primarily used to correspond with people inside an organization. 
B)  Letters have become more formal over time. 
C)  Letters are the oldest form of business messages. 
D)  Letters have become less conversational over time. 
E)  Letters use a fixed form of address regardless of the recipient.

Question 11

The indirect order plan of organizing information in a message is best suited for:

Accepted Answer

A)  bad-news. 
B)  neutral data. 
C)  routine data. 
D)  positive message. 
E)  routine enquiry. 
A)  bad-news. 
B)  neutral data. 
C)  routine data. 
D)  positive message. 
E)  routine enquiry.

Question 12

The oldest form of business messages are:

Accepted Answer

A)  letters. 
B)  blogs. 
C)  emails. 
D)  telegraphs. 
E)  text messages. 
A)  letters. 
B)  blogs. 
C)  emails. 
D)  telegraphs. 
E)  text messages.

Question 13

Which of the following statements is true about informal writing?

Accepted Answer

A)  It does not share any of the qualities of casual writing. 
B)  It is not used in text messages. 
C)  It makes use of long, convoluted sentences to get the point across. 
D)  It is the written form of a polished conversation. 
E)  It entirely avoids personal pronouns and contractions. 
A)  It does not share any of the qualities of casual writing. 
B)  It is not used in text messages. 
C)  It makes use of long, convoluted sentences to get the point across. 
D)  It is the written form of a polished conversation. 
E)  It entirely avoids personal pronouns and contractions.

Question 14

When using the direct order plan to organize your information in a message, you will most likely:

Accepted Answer

A)  put those information first which are considered routine by the readers. 
B)  put those information at last which are considered positive by the readers. 
C)  put those information at last which are considered neutral by the readers. 
D)  avoid beginning your message by stating your objective. 
E)  refrain from delivering good-news. 
A)  put those information first which are considered routine by the readers. 
B)  put those information at last which are considered positive by the readers. 
C)  put those information at last which are considered neutral by the readers. 
D)  avoid beginning your message by stating your objective. 
E)  refrain from delivering good-news.

Question 15

The first step in the process of writing is _____.

Accepted Answer

A)  planning 
B)  reviewing 
C)  editing 
D)  revising 
E)  proofreading 
A)  planning 
B)  reviewing 
C)  editing 
D)  revising 
E)  proofreading

Question 16

Which of the following is true about the direct order plan of organizing information in a message?

Accepted Answer

A)  When using the direct plan, you will most likely put those information first which are considered neutral by the readers. 
B)  When using the direct plan, you will most likely put those information at last which are considered positive by the readers. 
C)  When using the direct plan, you will most likely put those information at last which are considered routine by the readers. 
D)  When using the direct plan, you will most likely avoid beginning your message by stating your objective. 
E)  When using the direct plan, you will most likely refrain from delivering good-news. 
A)  When using the direct plan, you will most likely put those information first which are considered neutral by the readers. 
B)  When using the direct plan, you will most likely put those information at last which are considered positive by the readers. 
C)  When using the direct plan, you will most likely put those information at last which are considered routine by the readers. 
D)  When using the direct plan, you will most likely avoid beginning your message by stating your objective. 
E)  When using the direct plan, you will most likely refrain from delivering good-news.

Question 17

Formatting decisions should not be included in the planning stage of composing a message.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following factors is common to all forms of written communication?

Accepted Answer

A)  The format in which the information is displayed 
B)  The length of sentences used in conveying the messages 
C)  The audiences the messages reach out to 
D)  The need to adapt the messages according to the audience 
E)  The medium through which the messages are sent 
A)  The format in which the information is displayed 
B)  The length of sentences used in conveying the messages 
C)  The audiences the messages reach out to 
D)  The need to adapt the messages according to the audience 
E)  The medium through which the messages are sent

Question 19

Which of the following statements is true about the formal writing style?

Accepted Answer

A)  It maintains a smaller distance between writers and readers than an informal style. 
B)  It makes extensive use of personal references. 
C)  Its sentences are well structured and highly organized. 
D)  It makes extensive use of contractions. 
E)  It maintains a smaller distance between writers and readers than a casual style. 
A)  It maintains a smaller distance between writers and readers than an informal style. 
B)  It makes extensive use of personal references. 
C)  Its sentences are well structured and highly organized. 
D)  It makes extensive use of contractions. 
E)  It maintains a smaller distance between writers and readers than a casual style.

Question 20

The act of generating different possible solutions to communication problems without censoring any of them is called _____.

Accepted Answer

A)  groupthink 
B)  brainstorming 
C)  proofreading 
D)  social loafing 
E)  free riding 
A)  groupthink 
B)  brainstorming 
C)  proofreading 
D)  social loafing 
E)  free riding

Explain how the personal usage of social media differs from business usage.

Businesses use text messaging primarily for data reporting purposes.

Describe the purpose and form of memorandums or memos.

Which of the following is true regarding the amount of time business writers should ideally spend on each part of the writing process?

Which of the following is true about social media?

Which of the following must be avoided when creating an online document or a Web page?

In the inverted pyramid style of organizing Web content, the information supporting the main point is presented first.

Which of the following statements is true about the planning stage of the writing process?

In which of the following cases will the direct order plan of organizing information be most effective?

Which of the following statements is true about letters?

The indirect order plan of organizing information in a message is best suited for:

The oldest form of business messages are:

Which of the following statements is true about informal writing?

When using the direct order plan to organize your information in a message, you will most likely:

The first step in the process of writing is _____.

Which of the following is true about the direct order plan of organizing information in a message?

Formatting decisions should not be included in the planning stage of composing a message.

Which of the following factors is common to all forms of written communication?

Which of the following statements is true about the formal writing style?

The act of generating different possible solutions to communication problems without censoring any of them is called _____.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 6: Developing Your Writing Process and Choosing the Best Form

Explain how the personal usage of social media differs from business usage.

Businesses use text messaging primarily for data reporting purposes.

Describe the purpose and form of memorandums or memos.

Which of the following is true regarding the amount of time business writers should ideally spend on each part of the writing process?

Which of the following is true about social media?

Which of the following must be avoided when creating an online document or a Web page?

In the inverted pyramid style of organizing Web content, the information supporting the main point is presented first.

Which of the following statements is true about the planning stage of the writing process?

In which of the following cases will the direct order plan of organizing information be most effective?

Which of the following statements is true about letters?

The indirect order plan of organizing information in a message is best suited for:

The oldest form of business messages are:

Which of the following statements is true about informal writing?

When using the direct order plan to organize your information in a message, you will most likely:

The first step in the process of writing is _____.

Which of the following is true about the direct order plan of organizing information in a message?

Formatting decisions should not be included in the planning stage of composing a message.

Which of the following factors is common to all forms of written communication?

Which of the following statements is true about the formal writing style?

The act of generating different possible solutions to communication problems without censoring any of them is called _____.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters