Question 1

Which of the following is a CMM maturity level focus area?

Accepted Answer

A)  repeatable, necessary processes 
B)  defined, documented software engineering processes 
C)  optimized, continuous process improvement 
D)  creative, ad hoc processes 
A)  repeatable, necessary processes 
B)  defined, documented software engineering processes 
C)  optimized, continuous process improvement 
D)  creative, ad hoc processes

Question 2

IS managers may report to:

Accepted Answer

A)  a business unit manager. 
B)  an IS leader of an IS group within a functional unit (finance, marketing, etc.). 
C)  an IS leader in a corporate IS unit that supports the entire organization. 
D)  any of the above 
A)  a business unit manager. 
B)  an IS leader of an IS group within a functional unit (finance, marketing, etc.). 
C)  an IS leader in a corporate IS unit that supports the entire organization. 
D)  any of the above

Question 3

According to a survey of U.S.managers,which of the following IS skills are likely to be least critical to maintain in-house and most likely to be outsourced?

Accepted Answer

A)  project management skills 
B)  business domain skills 
C)  systems analysis and design skills 
D)  computer programming with a 3rd-generation language 
A)  project management skills 
B)  business domain skills 
C)  systems analysis and design skills 
D)  computer programming with a 3rd-generation language

Question 4

Organizations that choose a ________ design are attempting to achieve the benefits of both the centralized and decentralized designs by centralizing computer operations and decentralizing application development and maintenance.

Accepted Answer

A)  classic 
B)  federal 
C)  mixed 
D)  split 
A)  classic 
B)  federal 
C)  mixed 
D)  split

Question 5

Physically locating IS personnel within the business units they are supporting is a common mechanism for fostering strong business/IT relationships.

Accepted Answer

A) True 
 B)False

Question 6

The most common benefit from offshore outsourcing to a business in a developed country is:

Accepted Answer

A)  higher quality of services. 
B)  cost savings due to lower labor market costs. 
C)  the ability to expand globally. 
D)  use of state-of-the-art technology. 
A)  higher quality of services. 
B)  cost savings due to lower labor market costs. 
C)  the ability to expand globally. 
D)  use of state-of-the-art technology.

Question 7

A shared services unit may include not only the IS organization but also other functional support organizations (such as legal or human resource departments).

Accepted Answer

A) True 
 B)False

Question 8

Which of the following can be a benefit of a well-designed chargeback system?

Accepted Answer

A)  IS organization accountability is moved to the business units. 
B)  SLAs can be avoided. 
C)  Business managers can make changes to IS resource usage to take advantage of IS service pricing. 
D)  all of the above 
A)  IS organization accountability is moved to the business units. 
B)  SLAs can be avoided. 
C)  Business managers can make changes to IS resource usage to take advantage of IS service pricing. 
D)  all of the above

Question 9

The standard performance metrics for new applications projects include all of the following except:

Accepted Answer

A)  high-quality 
B)  delivered on time 
C)  defined processes 
D)  within budget 
A)  high-quality 
B)  delivered on time 
C)  defined processes 
D)  within budget

Question 10

Which of the following is a potential downside to the IT outsourcing of computer operations?

Accepted Answer

A)  contracts can span 5-10 years or more 
B)  increased security risks for organizational data 
C)  difficulties in bringing IT operations back in-house 
D)  all of the above 
A)  contracts can span 5-10 years or more 
B)  increased security risks for organizational data 
C)  difficulties in bringing IT operations back in-house 
D)  all of the above

Question 11

An IS steering committee or advisory board is typically not effective at which of the following tasks?

Accepted Answer

A)  approving system design documents 
B)  setting priorities for systems development projects 
C)  monitoring progress of IT projects against established timelines and budgets 
D)  developing shared business/IT responsibility and accountability 
A)  approving system design documents 
B)  setting priorities for systems development projects 
C)  monitoring progress of IT projects against established timelines and budgets 
D)  developing shared business/IT responsibility and accountability

Which of the following is a CMM maturity level focus area?

IS managers may report to:

According to a survey of U.S.managers,which of the following IS skills are likely to be least critical to maintain in-house and most likely to be outsourced?

Organizations that choose a ________ design are attempting to achieve the benefits of both the centralized and decentralized designs by centralizing computer operations and decentralizing application development and maintenance.

Physically locating IS personnel within the business units they are supporting is a common mechanism for fostering strong business/IT relationships.

The most common benefit from offshore outsourcing to a business in a developed country is:

A shared services unit may include not only the IS organization but also other functional support organizations (such as legal or human resource departments).

Which of the following can be a benefit of a well-designed chargeback system?

The standard performance metrics for new applications projects include all of the following except:

Which of the following is a potential downside to the IT outsourcing of computer operations?

An IS steering committee or advisory board is typically not effective at which of the following tasks?

Managing IT in a Digital World

Computer Systems

Telecommunications and Networking

The Data Resource

Enterprise Systems

Managerial Support Systems

E-Business Systems

Basic Systems Concepts and Tools

Methodologies for Custom Software Development

Methodologies for Purchased Software Packages

IT Project Management

Planning Information Systems Resources

Information Security

Social, Ethical, and Legal Issues

Filters

Exam 13: Leading the Information Systems Function

Which of the following is a CMM maturity level focus area?

IS managers may report to:

According to a survey of U.S.managers,which of the following IS skills are likely to be least critical to maintain in-house and most likely to be outsourced?

Organizations that choose a ________ design are attempting to achieve the benefits of both the centralized and decentralized designs by centralizing computer operations and decentralizing application development and maintenance.

Physically locating IS personnel within the business units they are supporting is a common mechanism for fostering strong business/IT relationships.

The most common benefit from offshore outsourcing to a business in a developed country is:

A shared services unit may include not only the IS organization but also other functional support organizations (such as legal or human resource departments).

Which of the following can be a benefit of a well-designed chargeback system?

The standard performance metrics for new applications projects include all of the following except:

Which of the following is a potential downside to the IT outsourcing of computer operations?

An IS steering committee or advisory board is typically not effective at which of the following tasks?

Managing IT in a Digital World

Computer Systems

Telecommunications and Networking

The Data Resource

Enterprise Systems

Managerial Support Systems

E-Business Systems

Basic Systems Concepts and Tools

Methodologies for Custom Software Development

Methodologies for Purchased Software Packages

IT Project Management

Planning Information Systems Resources

Information Security

Social, Ethical, and Legal Issues

Filters