Question 1

For managers, communication can't be overemphasized because ________ requires communication.

Accepted Answer

A)  decision making 
B)  planning 
C)  supervising and monitoring employees 
D)  everything a manager does 
A)  decision making 
B)  planning 
C)  supervising and monitoring employees 
D)  everything a manager does

Question 2

Everything a manager does involves communication.

Accepted Answer

A) True 
 B)False

Question 3

What kind of process is listening?

Accepted Answer

A)  effortless 
B)  emotional 
C)  passive 
D)  active 
A)  effortless 
B)  emotional 
C)  passive 
D)  active

Question 4

Filtering refers to how a listener hears only what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 5

A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.

Accepted Answer

A)  virtual team 
B)  communities of practice 
C)  communities of knowledge 
D)  blogosphere 
A)  virtual team 
B)  communities of practice 
C)  communities of knowledge 
D)  blogosphere

Question 6

Feedback ________.

Accepted Answer

A)  can be spoken, nonverbal, or written 
B)  must be spoken 
C)  must be written 
D)  can be spoken, verbal, or oral 
A)  can be spoken, nonverbal, or written 
B)  must be spoken 
C)  must be written 
D)  can be spoken, verbal, or oral

Question 7

In a short essay, explain the ways that groups can "meet" through technology to communicate and share information.

Accepted Answer

One-on-one, team, divisional, or organiz

Question 8

In a short essay, describe four of the eight recommended methods for developing active listening skills.

Accepted Answer

Active listening is more than just heari

Question 9

You would expect to find a grapevine with the most accurate rumors in ________ organization.

Accepted Answer

A)  an organic 
B)  a mechanistic 
C)  a hierarchical 
D)  an authoritative 
A)  an organic 
B)  a mechanistic 
C)  a hierarchical 
D)  an authoritative

Question 10

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Accepted Answer

A) True 
 B)False

Question 11

The purpose of feedback is to determine whether a message was ________.

Accepted Answer

A)  received 
B)  received and understood 
C)  worth sending 
D)  verbal or nonverbal 
A)  received 
B)  received and understood 
C)  worth sending 
D)  verbal or nonverbal

Question 12

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Accepted Answer

Emotions cloud thought and drown out rat

Question 13

Which of the following is NOT true of active listening?

Accepted Answer

A)  It is a skill that most people need to improve. 
B)  Listening demands serious intellectual effort. 
C)  Active listening demands intense concentration. 
D)  Empathy is a barrier to active listening. 
A)  It is a skill that most people need to improve. 
B)  Listening demands serious intellectual effort. 
C)  Active listening demands intense concentration. 
D)  Empathy is a barrier to active listening.

Question 14

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Accepted Answer

A)  social-cultural system 
B)  environmental conditions 
C)  volume 
D)  political conditions 
A)  social-cultural system 
B)  environmental conditions 
C)  volume 
D)  political conditions

Question 15

Simplifying language is most important when ________.

Accepted Answer

A)  the speaker has little time 
B)  the audience is sympathetic 
C)  the audience is unfamiliar 
D)  the message is simple 
A)  the speaker has little time 
B)  the audience is sympathetic 
C)  the audience is unfamiliar 
D)  the message is simple

Question 16

In a short essay, explain how selective perception can serve as a barrier to effective communication.

Accepted Answer

When receivers selectively see and hear

Question 17

One advantage of a written communication is that it provides a record of the information.

Accepted Answer

A) True 
 B)False

Question 18

The average listener can understand language at a rate that is ________ the average speaker can speak.

Accepted Answer

A)  much slower than 
B)  much faster than 
C)  the same rate that 
D)  a little bit slower than 
A)  much slower than 
B)  much faster than 
C)  the same rate that 
D)  a little bit slower than

Question 19

Some messages do not need to be converted to symbolic forms to be sent.

Accepted Answer

A) True 
 B)False

Question 20

In a short essay, explain why good active listening requires that the listener be empathetic to the speaker and his or her situation.

Accepted Answer

The goal of active listening is for the

For managers, communication can't be overemphasized because ________ requires communication.

Everything a manager does involves communication.

What kind of process is listening?

Filtering refers to how a listener hears only what he or she wants to hear.

A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.

Feedback ________.

In a short essay, explain the ways that groups can "meet" through technology to communicate and share information.

In a short essay, describe four of the eight recommended methods for developing active listening skills.

You would expect to find a grapevine with the most accurate rumors in ________ organization.

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

The purpose of feedback is to determine whether a message was ________.

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Which of the following is NOT true of active listening?

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Simplifying language is most important when ________.

In a short essay, explain how selective perception can serve as a barrier to effective communication.

One advantage of a written communication is that it provides a record of the information.

The average listener can understand language at a rate that is ________ the average speaker can speak.

Some messages do not need to be converted to symbolic forms to be sent.

In a short essay, explain why good active listening requires that the listener be empathetic to the speaker and his or her situation.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Exam 16: Communication and Information

For managers, communication can't be overemphasized because ________ requires communication.

Everything a manager does involves communication.

What kind of process is listening?

Filtering refers to how a listener hears only what he or she wants to hear.

A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.

Feedback ________.

In a short essay, explain the ways that groups can "meet" through technology to communicate and share information.

In a short essay, describe four of the eight recommended methods for developing active listening skills.

You would expect to find a grapevine with the most accurate rumors in ________ organization.

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

The purpose of feedback is to determine whether a message was ________.

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Which of the following is NOT true of active listening?

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Simplifying language is most important when ________.

In a short essay, explain how selective perception can serve as a barrier to effective communication.

One advantage of a written communication is that it provides a record of the information.

The average listener can understand language at a rate that is ________ the average speaker can speak.

Some messages do not need to be converted to symbolic forms to be sent.

In a short essay, explain why good active listening requires that the listener be empathetic to the speaker and his or her situation.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters