Question 1

Self-regulation is:

Accepted Answer

A)  the ability to recognise moods,emotions and drives. 
B)  the ability to understand the emotional makeup of others. 
C)  the ability to control or redirect disruptive impulses and moods. 
D)  the ability to find common ground and build rapport. 
E)  the ability to pursue goals with energy and persistence. 
A)  the ability to recognise moods,emotions and drives. 
B)  the ability to understand the emotional makeup of others. 
C)  the ability to control or redirect disruptive impulses and moods. 
D)  the ability to find common ground and build rapport. 
E)  the ability to pursue goals with energy and persistence. C

Question 2

Which model of conversation seems to work best in the workplace?

Accepted Answer

A)  Use of 'I' statements to convey meaning. 
B)  Use of 'you' statements to convey meaning. 
C)  Use of both 'I' and 'you' statements to convey meaning. 
D)  Use of non-verbal cues to accompany the voice. 
E)  Use of emotional language. 
A)  Use of 'I' statements to convey meaning. 
B)  Use of 'you' statements to convey meaning. 
C)  Use of both 'I' and 'you' statements to convey meaning. 
D)  Use of non-verbal cues to accompany the voice. 
E)  Use of emotional language. A

Question 3

Which of the following is NOT a way of improving interpersonal communication competence?

Accepted Answer

A)  Dressing appropriately. 
B)  Good personal grooming. 
C)  Use of presentation tools. 
D)  Driving an impressive car. 
E)  Being punctual. 
A)  Dressing appropriately. 
B)  Good personal grooming. 
C)  Use of presentation tools. 
D)  Driving an impressive car. 
E)  Being punctual. D

Question 4

What percentage of messages is claimed to be ignored,misheard or forgotten?

Accepted Answer

A)  25% 
B)  50% 
C)  70% 
D)  75% 
E)  80% 
A)  25% 
B)  50% 
C)  70% 
D)  75% 
E)  80%

Question 5

Which of the following is true about communication technologies such as text messaging and email?

Accepted Answer

A)  They are alienating humans from each other. 
B)  They are creating dysfunctional organisational cultures. 
C)  They are used by people who want to escape the emotional discomfort of more traditional methods of communication. 
D)  They are creating a range of both positive and negative effects in society.These effects are often unintended and surprising. 
E)  They are enhancing personal and social confidence of teenagers. 
A)  They are alienating humans from each other. 
B)  They are creating dysfunctional organisational cultures. 
C)  They are used by people who want to escape the emotional discomfort of more traditional methods of communication. 
D)  They are creating a range of both positive and negative effects in society.These effects are often unintended and surprising. 
E)  They are enhancing personal and social confidence of teenagers.

Question 6

Being assertive means:

Accepted Answer

A)  getting what you want. 
B)  stating what you want. 
C)  not being straightforward. 
D)  listening to the other person. 
E)  being hostile. 
A)  getting what you want. 
B)  stating what you want. 
C)  not being straightforward. 
D)  listening to the other person. 
E)  being hostile.

Question 7

Which of the following is NOT one of the characteristics identified by Goleman as part of Emotional Intelligence?

Accepted Answer

A)  Motivation 
B)  Self-regulation 
C)  Sympathy 
D)  Social skills 
E)  Self-awareness 
A)  Motivation 
B)  Self-regulation 
C)  Sympathy 
D)  Social skills 
E)  Self-awareness

Question 8

Fill in the missing word in each of the following sentences.
A) Double or mixed messages can be given if your ________ demeanour does not match your words.
B) Communication competence involves both knowledge and ________.
C) Kaye's matouschka dolls analogy is to human communication and to our layers of ________.

Accepted Answer

A,NON-VERB

Question 9

Bill receives a compliment from his supervisor Jo.Which of the following would be considered an assertive response by Bill to the compliment?

Accepted Answer

A)  'Oh,it's nothing.' 
B)  'Whatever!' 
C)  'Thanks,Jo.' 
D)  'Leave me alone.' 
E)  'Well,I am the best employee this firm will ever have.' 
A)  'Oh,it's nothing.' 
B)  'Whatever!' 
C)  'Thanks,Jo.' 
D)  'Leave me alone.' 
E)  'Well,I am the best employee this firm will ever have.'

Question 10

Magda is sent on a training program by her company.Which of the following scenarios could block Magda from listening effectively to the information provided at the program?

Accepted Answer

A)  Magda got a good night's sleep before attending the training program. 
B)  Magda was dreading the training program because it was bound to be boring. 
C)  Magda planned to take notes at the training program. 
D)  Magda wanted to understand the main ideas of the training program. 
E)  Magda was willing to listen in an active way at the training program. 
A)  Magda got a good night's sleep before attending the training program. 
B)  Magda was dreading the training program because it was bound to be boring. 
C)  Magda planned to take notes at the training program. 
D)  Magda wanted to understand the main ideas of the training program. 
E)  Magda was willing to listen in an active way at the training program.

Question 11

Your awareness of intrapersonal communication can be heightened if:

Accepted Answer

A)  you improve your verbal communication skills. 
B)  your improve your listening skills. 
C)  your improve your conflict management skills. 
D)  you improve your honesty and trustworthiness. 
E)  you monitor your internal reactions to communication situations. 
A)  you improve your verbal communication skills. 
B)  your improve your listening skills. 
C)  your improve your conflict management skills. 
D)  you improve your honesty and trustworthiness. 
E)  you monitor your internal reactions to communication situations.

Question 12

Communication competence involves both:

Accepted Answer

A)  knowledge and skills. 
B)  knowledge and application. 
C)  knowledge and performance. 
D)  knowledge and sensitivity. 
E)  knowledge and credibility 
A)  knowledge and skills. 
B)  knowledge and application. 
C)  knowledge and performance. 
D)  knowledge and sensitivity. 
E)  knowledge and credibility

Question 13

What is deindividuation?

Accepted Answer

A)  A state where a person does not have enough liquid in their body. 
B)  A state akin to a mob. 
C)  A state after being a victim of online identity theft. 
D)  A state where a person is seen as a member of a group rather than as a unique person. 
E)  A state where group behaviour clashes with accepted social norms. 
A)  A state where a person does not have enough liquid in their body. 
B)  A state akin to a mob. 
C)  A state after being a victim of online identity theft. 
D)  A state where a person is seen as a member of a group rather than as a unique person. 
E)  A state where group behaviour clashes with accepted social norms.

Question 14

Intrapersonal communication is that which occurs:

Accepted Answer

A)  between two other people. 
B)  within yourself. 
C)  between outside and inside forces. 
D)  among three or more people. 
E)  in a personal relationship 
A)  between two other people. 
B)  within yourself. 
C)  between outside and inside forces. 
D)  among three or more people. 
E)  in a personal relationship

Question 15

Which of the following would help to build a sense of equality in interpersonalcommunications?

Accepted Answer

A)  Smile and nod when the other person speaks. 
B)  Maintain physical closeness. 
C)  Compliment appropriately. 
D)  Try to solve disagreements rather than 'win'. 
E)  Be totally open. 
A)  Smile and nod when the other person speaks. 
B)  Maintain physical closeness. 
C)  Compliment appropriately. 
D)  Try to solve disagreements rather than 'win'. 
E)  Be totally open.

Question 16

Compare the speakers' viewpoints in the following conversation.Look at both 'I' statements and 'you' statements.
Alex:You make me really worried about meeting the deadline,because you haven't given me your cost estimates so that I can finish the job.
Sandy:Hang on! I've got a lot of work to do for other deadlines.Yours isn't the only job I'm working on.

Accepted Answer

ALEX USES 'YOU' STATEMENTS TO BLAME SAND

Question 17

Which of the following is considered good content for an effective 'I' statement?

Accepted Answer

A)  Discussing a specific behaviour and the feelings you have about that behaviour. 
B)  Focusing the conversation on yourself and your feelings. 
C)  Being clear about how the other person was wrong,using lots of examples. 
D)  Starting every sentence with the word 'I'. 
E)  Conversation focused on interesting content about your life. 
A)  Discussing a specific behaviour and the feelings you have about that behaviour. 
B)  Focusing the conversation on yourself and your feelings. 
C)  Being clear about how the other person was wrong,using lots of examples. 
D)  Starting every sentence with the word 'I'. 
E)  Conversation focused on interesting content about your life.

Question 18

Which of the following is NOT a method of improving listening?

Accepted Answer

A)  Being prepared to listen. 
B)  Listening with an open mind. 
C)  Listening with empathy. 
D)  Listening actively. 
E)  Listening in quiet surroundings. 
A)  Being prepared to listen. 
B)  Listening with an open mind. 
C)  Listening with empathy. 
D)  Listening actively. 
E)  Listening in quiet surroundings.

Question 19

Which of the following is a type of listening?

Accepted Answer

A)  Listening for analysis. 
B)  Listening for lies. 
C)  Listening for truth. 
D)  Listening for education. 
E)  Listening for effort. 
A)  Listening for analysis. 
B)  Listening for lies. 
C)  Listening for truth. 
D)  Listening for education. 
E)  Listening for effort.

Question 20

Aggressive behaviour:

Accepted Answer

A)  is considered part of normal communication by Australians. 
B)  values others people's ideas. 
C)  values other people's property. 
D)  enhances self-esteem. 
E)  does not respect the rights of others. 
A)  is considered part of normal communication by Australians. 
B)  values others people's ideas. 
C)  values other people's property. 
D)  enhances self-esteem. 
E)  does not respect the rights of others.

Self-regulation is:

Which model of conversation seems to work best in the workplace?

Which of the following is NOT a way of improving interpersonal communication competence?

What percentage of messages is claimed to be ignored,misheard or forgotten?

Which of the following is true about communication technologies such as text messaging and email?

Being assertive means:

Which of the following is NOT one of the characteristics identified by Goleman as part of Emotional Intelligence?

Fill in the missing word in each of the following sentences. A) Double or mixed messages can be given if your demeanour does not match your words. B) Communication competence involves both knowledge and . C) Kaye's matouschka dolls analogy is to human communication and to our layers of .

Bill receives a compliment from his supervisor Jo.Which of the following would be considered an assertive response by Bill to the compliment?

Magda is sent on a training program by her company.Which of the following scenarios could block Magda from listening effectively to the information provided at the program?

Your awareness of intrapersonal communication can be heightened if:

Communication competence involves both:

What is deindividuation?

Intrapersonal communication is that which occurs:

Which of the following would help to build a sense of equality in interpersonalcommunications?

Which of the following is considered good content for an effective 'I' statement?

Which of the following is NOT a method of improving listening?

Which of the following is a type of listening?

Aggressive behaviour:

Communication Theory and Professional Practice

Language and Communication Practice

Non-verbal Communication: Meanings Without Words

Intercultural Communication

Mediated Communication

Professional Communication Research

Communicating in Groups and Teams to Achieve Professional Goals

Interviewing and Negotiating

Oral reports and presentations

Writing Professionally: Process and Style

Writing for the Workplace: Content and Genre

Academic Writing

Filters

Exam 7: Concepts and Applications in Interpersonal Communication

Self-regulation is:

Which model of conversation seems to work best in the workplace?

Which of the following is NOT a way of improving interpersonal communication competence?

What percentage of messages is claimed to be ignored,misheard or forgotten?

Which of the following is true about communication technologies such as text messaging and email?

Being assertive means:

Which of the following is NOT one of the characteristics identified by Goleman as part of Emotional Intelligence?

Bill receives a compliment from his supervisor Jo.Which of the following would be considered an assertive response by Bill to the compliment?

Magda is sent on a training program by her company.Which of the following scenarios could block Magda from listening effectively to the information provided at the program?

Your awareness of intrapersonal communication can be heightened if:

Communication competence involves both:

What is deindividuation?

Intrapersonal communication is that which occurs:

Which of the following would help to build a sense of equality in interpersonalcommunications?

Which of the following is considered good content for an effective 'I' statement?

Which of the following is NOT a method of improving listening?

Which of the following is a type of listening?

Aggressive behaviour:

Communication Theory and Professional Practice

Language and Communication Practice

Non-verbal Communication: Meanings Without Words

Intercultural Communication

Mediated Communication

Professional Communication Research

Communicating in Groups and Teams to Achieve Professional Goals

Interviewing and Negotiating

Oral reports and presentations

Writing Professionally: Process and Style

Writing for the Workplace: Content and Genre

Academic Writing

Filters