Question 1

The Wal-Mart effect is best described by which of the following?

Accepted Answer

A) ​As large retailers locate in communities,the put smaller companies out of business 
B) ​Information technologies have allowed large retailers to maintain good productivity growth rates 
C) ​Wal-Mart's use of supplier capacity has made it difficult for other companies to find Suppliers 
D) ​The growth of large retailers has had a negative impact on the environment 
A) ​As large retailers locate in communities,the put smaller companies out of business 
B) ​Information technologies have allowed large retailers to maintain good productivity growth rates 
C) ​Wal-Mart's use of supplier capacity has made it difficult for other companies to find Suppliers 
D) ​The growth of large retailers has had a negative impact on the environment

Question 2

If l = 6 CUSTOMERS/HOUR and m = 11 CUSTOMERS/HOUR,in a single server model,find the probability that there will be exactly 1 person in LINE.

Accepted Answer

A) ​0.162 
B) ​0.297 
C) ​0.248 
D) ​0.135 
A) ​0.162 
B) ​0.297 
C) ​0.248 
D) ​0.135

Question 3

If the average service rate is 15 minutes per customer,and assuming the negative exponential distribution is used to describe the randomness of the service time distribution,then determine the probability that the service time will be less than or equal to 10 minutes.

Accepted Answer

A) ​zero 
B) ​0.49 
C) ​0.28 
D) ​0.62 
A) ​zero 
B) ​0.49 
C) ​0.28 
D) ​0.62

Question 4

Service provided by multiple servers acting in parallel is referred to as:

Accepted Answer

A) ​Multi-platform servicescape 
B) ​Multiple-phase queuing system 
C) ​Multiple-channel queuing system 
D) ​Multi-delivery servicescape 
A) ​Multi-platform servicescape 
B) ​Multiple-phase queuing system 
C) ​Multiple-channel queuing system 
D) ​Multi-delivery servicescape

Question 5

All of the following are included in the five dimensions of service quality EXCEPT:

Accepted Answer

A) ​Reliability 
B) ​Responsiveness 
C) ​Reasonability 
D) ​Assurance 
A) ​Reliability 
B) ​Responsiveness 
C) ​Reasonability 
D) ​Assurance

Question 6

A very popular fast food restaurant is presently staffed with three cash register attendants that are taking orders.Upon entering the restaurant,customers must choose from three separate lines,each of which leads to one of the three registers.Immediately upon placing their order with the register attendant,customers are given their food and drinks by the register attendant.To analyze this situation you would use the queuing model for an infinite demand source,multiple servers,and multiple channels.

Accepted Answer

A) True 
 B)False

Question 7

According to the text,the primary elements of all queuing systems include all of the following EXCEPT:

Accepted Answer

A) ​Input process 
B) ​Queue characteristics 
C) ​Output process 
D) ​Service characteristics 
A) ​Input process 
B) ​Queue characteristics 
C) ​Output process 
D) ​Service characteristics

The Wal-Mart effect is best described by which of the following?

If l = 6 CUSTOMERS/HOUR and m = 11 CUSTOMERS/HOUR,in a single server model,find the probability that there will be exactly 1 person in LINE.

If the average service rate is 15 minutes per customer,and assuming the negative exponential distribution is used to describe the randomness of the service time distribution,then determine the probability that the service time will be less than or equal to 10 minutes.

Service provided by multiple servers acting in parallel is referred to as:

All of the following are included in the five dimensions of service quality EXCEPT:

According to the text,the primary elements of all queuing systems include all of the following EXCEPT:

Introduction to Supply Chain Management

Purchasing Management

Creating and Managing Supplier Relationship

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management - Lean and Six Sigma in the Supply Chain

Domestic Usand Global Logistics

Customer Relationship Management

Global Location Decisions

Supply Chain Process Integration

Performance Measurement Along the Supply Chain

Filters

Exam 12: Service Response Logistics

The Wal-Mart effect is best described by which of the following?

If l = 6 CUSTOMERS/HOUR and m = 11 CUSTOMERS/HOUR,in a single server model,find the probability that there will be exactly 1 person in LINE.

If the average service rate is 15 minutes per customer,and assuming the negative exponential distribution is used to describe the randomness of the service time distribution,then determine the probability that the service time will be less than or equal to 10 minutes.

Service provided by multiple servers acting in parallel is referred to as:

All of the following are included in the five dimensions of service quality EXCEPT:

According to the text,the primary elements of all queuing systems include all of the following EXCEPT:

Introduction to Supply Chain Management

Purchasing Management

Creating and Managing Supplier Relationship

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management - Lean and Six Sigma in the Supply Chain

Domestic Usand Global Logistics

Customer Relationship Management

Global Location Decisions

Supply Chain Process Integration

Performance Measurement Along the Supply Chain

Filters