Question 1

A complaint that management is violating a provision of a union contract often results in _____.

Accepted Answer

A) the process of mediation 
B) a work slowdown 
C) the filing of a grievance 
D) a strike 
A) the process of mediation 
B) a work slowdown 
C) the filing of a grievance 
D) a strike

Question 2

Complete the following using the terms listed.
-_____ are retirement savings plans to which employees can make pretax contributions.

Accepted Answer

A) Job enlargement 
B) 360-degree performance review 
C) collective bargaining 
D) Theory Y 
E) Downsizing
F)outsourcing
G)Flexible work plans
H)grievance
I)401(k)plans
J)human resource management
K)performance appraisals
L)Employee separation
M)lockout
N)arbitration 
A) Job enlargement 
B) 360-degree performance review 
C) collective bargaining 
D) Theory Y 
E) Downsizing
F)outsourcing
G)Flexible work plans
H)grievance
I)401(k)plans
J)human resource management
K)performance appraisals
L)Employee separation
M)lockout
N)arbitration

Question 3

The arbitrator must be acceptable to:

Accepted Answer

A) both the federal government and the union. 
B) both the management and the union. 
C) the union-only. 
D) the management only. 
A) both the federal government and the union. 
B) both the management and the union. 
C) the union-only. 
D) the management only.

Question 4

A key premise of Maslow's hierarchy of needs theory is that _____.

Accepted Answer

A) people's needs are based on their wants 
B) people's needs are arranged in a hierarchy of importance 
C) higher order needs have to be satisfied first 
D) satisfied needs are motivators and unsatisfied needs are not motivators 
A) people's needs are based on their wants 
B) people's needs are arranged in a hierarchy of importance 
C) higher order needs have to be satisfied first 
D) satisfied needs are motivators and unsatisfied needs are not motivators

Question 5

Union contracts typically cover a time period of _____.

Accepted Answer

A) less than one year 
B) two to three years 
C) five years 
D) more than five years 
A) less than one year 
B) two to three years 
C) five years 
D) more than five years

Question 6

Discuss the significance of the National Labor Relations Act.

Accepted Answer

The National Labor Relations Act legaliz

Question 7

Jade feels there is no room for career growth in her current job and decides to resign.Since she is a valuable employee,the human resources manager would like to retain her.Which of the following is most likely to persuade her to stay?

Accepted Answer

A) Offering her a raise 
B) Offering her training for a higher position 
C) Allaying her job security fears 
D) Transferring her to a company branch in another city 
A) Offering her a raise 
B) Offering her training for a higher position 
C) Allaying her job security fears 
D) Transferring her to a company branch in another city

Question 8

Flextime is a scheduling system that allows employees to select the day of the week on which they will work.

Accepted Answer

A) True 
 B)False

Question 9

Management development programs are designed to improve the skills and broaden the knowledge of current or future managers and executives.

Accepted Answer

A) True 
 B)False

Question 10

Complete the following using the terms listed.
-When disputes cannot be solved voluntarily through mediation,parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

Accepted Answer

A) Job enlargement 
B) 360-degree performance review 
C) collective bargaining 
D) Theory Y 
E) Downsizing
F)outsourcing
G)Flexible work plans
H)grievance
I)401(k)plans
J)human resource management
K)performance appraisals
L)Employee separation
M)lockout
N)arbitration 
A) Job enlargement 
B) 360-degree performance review 
C) collective bargaining 
D) Theory Y 
E) Downsizing
F)outsourcing
G)Flexible work plans
H)grievance
I)401(k)plans
J)human resource management
K)performance appraisals
L)Employee separation
M)lockout
N)arbitration

Question 11

According to Maslow,people's unsatisfied needs are not motivators.

Accepted Answer

A) True 
 B)False

Question 12

To avoid bad hiring decisions,some companies require job candidates to perform tasks related to the job they're seeking as part of the job application process.

Accepted Answer

A) True 
 B)False

Question 13

Valerie manages the finance department at her company,and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack.Valerie knows that resentment is building,so after an initial write-up,she proceeds with a(n)_____ of the employee.

Accepted Answer

A) downsizing 
B) voluntary turnover 
C) outsourcing 
D) involuntary turnover 
A) downsizing 
B) voluntary turnover 
C) outsourcing 
D) involuntary turnover

Question 14

Francis is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance,dental and vision plans,and life and disability.This type of cafeteria plan is called a _____ benefits plan.

Accepted Answer

A) flexible 
B) supplemental 
C) voluntary 
D) legally mandated 
A) flexible 
B) supplemental 
C) voluntary 
D) legally mandated

Question 15

Monique believes in giving her employees challenging assignments so they can realize their own potential.Monique is attempting to satisfy her employee's self-actualization needs.

Accepted Answer

A) True 
 B)False

Question 16

A union that represents a single community in a specific area is an example of a(n)_____.

Accepted Answer

A) local union 
B) international union 
C) national union 
D) free union 
A) local union 
B) international union 
C) national union 
D) free union

Question 17

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT _____.

Accepted Answer

A) reduced travel costs 
B) online training programs are less difficult 
C) online training offers consistent presentations 
D) employees can learn at their own pace 
A) reduced travel costs 
B) online training programs are less difficult 
C) online training offers consistent presentations 
D) employees can learn at their own pace

Question 18

Janet's company allows her to work four 10-hour days and then have three days off each week.This type of flexible work arrangement is known as _____.

Accepted Answer

A) job sharing program 
B) compressed workweek 
C) telecommuter 
D) flextime 
A) job sharing program 
B) compressed workweek 
C) telecommuter 
D) flextime

Question 19

A union's bargaining process must end upon the rejection of a contract.

Accepted Answer

A) True 
 B)False

Question 20

McGregor created two basic labels for managers: Theory A and Theory B.

Accepted Answer

A) True 
 B)False

A complaint that management is violating a provision of a union contract often results in _____.

Complete the following using the terms listed. -_____ are retirement savings plans to which employees can make pretax contributions.

The arbitrator must be acceptable to:

A key premise of Maslow's hierarchy of needs theory is that _____.

Union contracts typically cover a time period of _____.

Discuss the significance of the National Labor Relations Act.

Jade feels there is no room for career growth in her current job and decides to resign.Since she is a valuable employee,the human resources manager would like to retain her.Which of the following is most likely to persuade her to stay?

Flextime is a scheduling system that allows employees to select the day of the week on which they will work.

Management development programs are designed to improve the skills and broaden the knowledge of current or future managers and executives.

Complete the following using the terms listed. -When disputes cannot be solved voluntarily through mediation,parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

According to Maslow,people's unsatisfied needs are not motivators.

To avoid bad hiring decisions,some companies require job candidates to perform tasks related to the job they're seeking as part of the job application process.

Valerie manages the finance department at her company,and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack.Valerie knows that resentment is building,so after an initial write-up,she proceeds with a(n)_____ of the employee.

Francis is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance,dental and vision plans,and life and disability.This type of cafeteria plan is called a _____ benefits plan.

Monique believes in giving her employees challenging assignments so they can realize their own potential.Monique is attempting to satisfy her employee's self-actualization needs.

A union that represents a single community in a specific area is an example of a(n)_____.

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT _____.

Janet's company allows her to work four 10-hour days and then have three days off each week.This type of flexible work arrangement is known as _____.

A union's bargaining process must end upon the rejection of a contract.

McGregor created two basic labels for managers: Theory A and Theory B.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management,leadership,and the Internal Organization

Top Performance Through Empowerment, teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

Exam 8: Human Resource Management: From Recruitment to Labor Relations

A complaint that management is violating a provision of a union contract often results in _____.

Complete the following using the terms listed. -_____ are retirement savings plans to which employees can make pretax contributions.

The arbitrator must be acceptable to:

A key premise of Maslow's hierarchy of needs theory is that _____.

Union contracts typically cover a time period of _____.

Discuss the significance of the National Labor Relations Act.

Jade feels there is no room for career growth in her current job and decides to resign.Since she is a valuable employee,the human resources manager would like to retain her.Which of the following is most likely to persuade her to stay?

Flextime is a scheduling system that allows employees to select the day of the week on which they will work.

Management development programs are designed to improve the skills and broaden the knowledge of current or future managers and executives.

Complete the following using the terms listed. -When disputes cannot be solved voluntarily through mediation,parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

According to Maslow,people's unsatisfied needs are not motivators.

To avoid bad hiring decisions,some companies require job candidates to perform tasks related to the job they're seeking as part of the job application process.

Valerie manages the finance department at her company,and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack.Valerie knows that resentment is building,so after an initial write-up,she proceeds with a(n)_____ of the employee.

Francis is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance,dental and vision plans,and life and disability.This type of cafeteria plan is called a _____ benefits plan.

Monique believes in giving her employees challenging assignments so they can realize their own potential.Monique is attempting to satisfy her employee's self-actualization needs.

A union that represents a single community in a specific area is an example of a(n)_____.

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT _____.

Janet's company allows her to work four 10-hour days and then have three days off each week.This type of flexible work arrangement is known as _____.

A union's bargaining process must end upon the rejection of a contract.

McGregor created two basic labels for managers: Theory A and Theory B.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management,leadership,and the Internal Organization

Top Performance Through Empowerment, teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters