Exam 3: Requirements Determination

You have interviewed Chang and Bridget about some radical changes to the CRM system. They both have been with the company for over 10 years.Yet,in their interview,there were discrepancies in what they told you.You also sensed from the interview with Bridget that her body language was 'tight'.How should you try to reconcile this?

The authors have suggested that open-ended questions are generally much better for interviews.

Your project sponsor has suggested several key people to involved in a JAD session.You cannot include all of the people,so you pick and choose those to invite to the session.You hear from the informal grapevine that one person that was not invited is upset and feels left out.This person has been with the company for 12 years and had a lot of expertise.What should you do? Why?

Generally beginning analysts should avoid unstructured interviews and likewise should avoid "winging it".

Some experts have claimed that JAD can reduce scope creep by 50% and generally create appropriate requirements that are neither too vague or specific.

MetaContinental has been mandated to comply with Sarbanes-Oxley criteria.The reporting system will need to be almost completely overhauled to comply.The project team realizes that this will be a business process reengineering project.How should they go about gathering business requirements for the new system? Should they have interviews? Who? Why? How many? Should they have a JAD session? What other techniques should they use for gathering requirements?

Gary has eight interviews to conduct over the next week.Once he has completed all interviews,he should then write up a summary report.Preparing interview reports prior to completing all interviews will generally be premature until Gary has talked to all interviewees.

Maria,a systems analyst,is tweaking the high-level explanation of the business requirements into a more precise list of requirements.This is called 'requirements detemination'.

Which of the following is NOT a common problem in JAD sessions?

After creating the interview report you should:

You are finishing your interview with Sarah Steele,Human Resources Manager.This is part of the new online applicant submission system requirements gathering.With a few minutes left in the session,you should ask Sarah if she has any questions or any additional information about the system requirements.

The three types of interview questions are: multiple choice,fill in the blank and short answer.

To create the requirements definition,the project team first should consider the kinds of functional and non-functional requirements that they will collect about the system.

Omar is making moderate changes to a system in order to take advantage of new opportunities offered by technology or to emulate what other companies are doing.This would be called:

Online questionnaires (using tools like SurveyMonkey and similar sites)are growing in use,but generally online questionnaires have a lower completion rate.

There are times where what one 'assumes' might be incorrect.The analyst may assume that a system needs to have bilingual language support in California,while the system is only used by a small department where only English is spoken.Likewise,an analyst may assume that financial data is coming from internal sources,but is largely coming from external bank regulators and the Federal Reserve Bank.Analyzing the assumptions underlying a process to really understand what users,customers and others want is:

Which is NOT a requirements analysis strategy?

Danielle has asked some closed ended questions to start an interview;then some open ended questions.Now she wants to really wants to get a greater depth of information about the process.She would probably use _________ questions.

Which is NOT part of the requirements gathering process?

Which of the following is true about a JAD facilitator?