Exam 14: Effective Staff Communication and Working Relationships

Analyze these statements and choose the response that indicates reflection.

A physician is giving orders to a nurse regarding a newly admitted patient. The physician is gesturing, maintaining eye contact, and using a loud tone of voice. These factors illustrate primarily which type of communication?

Which staff action would indicate a staff communication problem?

During the nurse manager's performance evaluation, the nurse executive shares that the staff believe the manager makes overly judgmental statements. Which strategies could the manager use to avoid this tendency? Select all that apply.

Which communication method is at higher risk for over-sharing of work related information that should not be shared?

You are concerned about the emails you are receiving from nurse managers in your department. As CNE, you decide to develop a list of "don'ts" for your managers when sending emails through the HCO email system. What might you include? Select all that apply.

The administrative staff of a healthcare facility has adopted storytelling as a major communication style. Which management theory is associated most with this style?

Place the steps of the communication process in the order in which they generally occur. A) Medium B) Encoding C) Feedback D) Decoding

Which statement demonstrates correct supervisory feedback?

The nurse executive is aware that the hospital's nurse managers feel overwhelmed by e-mails, memos, and other communication throughout their day. What strategies could the nurse executive employ to reduce this feeling of overload? Select all that apply.