Question 1

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

Accepted Answer

A) True 
 B)False

Question 2

The belief in the superiority of one's own culture is known as ____________. This natural attitude is found in all cultures.

Accepted Answer

ethnocentrism
Explanation:The

Question 3

Joseph will be traveling to South America to increase sales for his company. Because the meanings of nonverbal gestures are similar in all cultures, Joseph can indicate that everything is OK with his South American customers by using his thumb and forefinger to form a circle.

Accepted Answer

A) True 
 B)False

Question 4

In making hiring decisions, employers often rank communication skills among the most requested competencies.

Accepted Answer

A) True 
 B)False

Question 5

Greg will be the student speaker for graduation. To ensure that his nonverbal cues support his verbal message, he should ask friends and family to monitor his conscious and unconscious body movements and gestures.

Accepted Answer

A) True 
 B)False

Question 6

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike in order to reduce conflicts.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is considered a form of nonverbal communication?

Accepted Answer

A)  Facial expressions, such as a frown or raising the eyebrows 
B)  Eye contact, such as staring or avoiding looking someone in the eye 
C)  Time, such as showing up too late or too early 
D)  All of the above are forms of nonverbal communication 
A)  Facial expressions, such as a frown or raising the eyebrows 
B)  Eye contact, such as staring or avoiding looking someone in the eye 
C)  Time, such as showing up too late or too early 
D)  All of the above are forms of nonverbal communication

Question 8

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Accepted Answer

A) True 
 B)False

Question 9

For international trade it is a good idea to learn and use the metric system.

Accepted Answer

A) True 
 B)False

Question 10

Suzanne wants to make a good impression during a job interview. What should she do?

Accepted Answer

A)  Avoid eye contact with her interviewer in order to show respect. 
B)  Slump down in her chair to show that she's relaxed. 
C)  Wear professional business attire. 
D)  She should do all of the above. 
A)  Avoid eye contact with her interviewer in order to show respect. 
B)  Slump down in her chair to show that she's relaxed. 
C)  Wear professional business attire. 
D)  She should do all of the above.

Question 11

When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include

Accepted Answer

A)  slang, such as This product really rocks! 
B)  idioms, such as You can improve your bottom line by using this product. 
C)  acronyms, such as ASAP. 
D)  action-specific verbs, such as e-mail me if you have any questions rather than contact me if you have any questions. 
A)  slang, such as This product really rocks! 
B)  idioms, such as You can improve your bottom line by using this product. 
C)  acronyms, such as ASAP. 
D)  action-specific verbs, such as e-mail me if you have any questions rather than contact me if you have any questions.

Question 12

In the communication process, _______________ means converting an idea into words or gestures that will convey meaning.

Accepted Answer

encoding
Explanation:When the

Question 13

After explaining a new procedure to her employees, Amy asks, "Is there anything that wasn't clear?" She is asking this question to encourage feedback.

Accepted Answer

A) True 
 B)False

Question 14

Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is _______________.

Accepted Answer

A)  transmission. 
B)  information. 
C)  meaning. 
D)  all of the above are equally important. 
A)  transmission. 
B)  information. 
C)  meaning. 
D)  all of the above are equally important.

Question 15

Because Ryan has never met a person from Germany, he is worried about traveling there to do business for his company. Ryan could reduce his worry by attending a meeting of the local German club and interacting with its members from Germany.

Accepted Answer

A) True 
 B)False

Question 16

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

Accepted Answer

A)  creating an entirely online presence. 
B)  promoting from within. 
C)  restructuring and downsizing. 
D)  information and knowledge as corporate assets. 
A)  creating an entirely online presence. 
B)  promoting from within. 
C)  restructuring and downsizing. 
D)  information and knowledge as corporate assets.

Question 17

Because of today's communication technology, writing skills are less important than in the past.

Accepted Answer

A) True 
 B)False

Question 18

The communication process begins when the sender

Accepted Answer

A)  determines the appropriate communication channel. 
B)  has an idea. 
C)  encodes an idea into a message. 
D)  plans for feedback. 
A)  determines the appropriate communication channel. 
B)  has an idea. 
C)  encodes an idea into a message. 
D)  plans for feedback.

Question 19

Nonverbal communication includes

Accepted Answer

A)  all unwritten and unspoken messages, intended or not. 
B)  only body language and gestures that accompany a spoken message. 
C)  only eye contact and facial expressions that support the meaning of the words. 
D)  only cues that reveal agreement with or contradiction of the verbal message. 
A)  all unwritten and unspoken messages, intended or not. 
B)  only body language and gestures that accompany a spoken message. 
C)  only eye contact and facial expressions that support the meaning of the words. 
D)  only cues that reveal agreement with or contradiction of the verbal message.

Question 20

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Accepted Answer

A) True 
 B)False

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

The belief in the superiority of one's own culture is known as ____________. This natural attitude is found in all cultures.

Joseph will be traveling to South America to increase sales for his company. Because the meanings of nonverbal gestures are similar in all cultures, Joseph can indicate that everything is OK with his South American customers by using his thumb and forefinger to form a circle.

In making hiring decisions, employers often rank communication skills among the most requested competencies.

Greg will be the student speaker for graduation. To ensure that his nonverbal cues support his verbal message, he should ask friends and family to monitor his conscious and unconscious body movements and gestures.

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike in order to reduce conflicts.

Which of the following is considered a form of nonverbal communication?

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

For international trade it is a good idea to learn and use the metric system.

Suzanne wants to make a good impression during a job interview. What should she do?

When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include

In the communication process, _______________ means converting an idea into words or gestures that will convey meaning.

After explaining a new procedure to her employees, Amy asks, "Is there anything that wasn't clear?" She is asking this question to encourage feedback.

Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is _______________.

Because Ryan has never met a person from Germany, he is worried about traveling there to do business for his company. Ryan could reduce his worry by attending a meeting of the local German club and interacting with its members from Germany.

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

Because of today's communication technology, writing skills are less important than in the past.

The communication process begins when the sender

Nonverbal communication includes

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters

Exam 1: Communication Skills As Career Filters

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

The belief in the superiority of one's own culture is known as ____________. This natural attitude is found in all cultures.

Joseph will be traveling to South America to increase sales for his company. Because the meanings of nonverbal gestures are similar in all cultures, Joseph can indicate that everything is OK with his South American customers by using his thumb and forefinger to form a circle.

In making hiring decisions, employers often rank communication skills among the most requested competencies.

Greg will be the student speaker for graduation. To ensure that his nonverbal cues support his verbal message, he should ask friends and family to monitor his conscious and unconscious body movements and gestures.

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike in order to reduce conflicts.

Which of the following is considered a form of nonverbal communication?

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

For international trade it is a good idea to learn and use the metric system.

Suzanne wants to make a good impression during a job interview. What should she do?

When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include

In the communication process, _______________ means converting an idea into words or gestures that will convey meaning.

After explaining a new procedure to her employees, Amy asks, "Is there anything that wasn't clear?" She is asking this question to encourage feedback.

Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is _______________.

Because Ryan has never met a person from Germany, he is worried about traveling there to do business for his company. Ryan could reduce his worry by attending a meeting of the local German club and interacting with its members from Germany.

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

Because of today's communication technology, writing skills are less important than in the past.

The communication process begins when the sender

Nonverbal communication includes

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters