Question 1

Effective e-mail messages and memos generally discuss only one topic.

Accepted Answer

A) True 
 B)False

Question 2

You are setting up a system for your tech support employees to communicate with customers to solve problems they are experiencing. What is the best electronic communication channel for this purpose?

Accepted Answer

A)  E-mail 
B)  Instant messaging (IM) 
C)  Podcast 
D)  Blog 
A)  E-mail 
B)  Instant messaging (IM) 
C)  Podcast 
D)  Blog

Question 3

Antonia is writing a memo to all employees explaining how they can request vacation time using the company's new online procedure. Antonia's primary goal should be to explain the procedure clearly.

Accepted Answer

A) True 
 B)False

Question 4

Sending very short messages (160 or fewer characters) from mobile phones and other wireless devices is called ____________ messaging.

Accepted Answer

The answer of Sending very short messages (160 or fewer...

Question 5

Which of the following statements about communication in the workplace is most accurate?

Accepted Answer

A)  Paper-based messages such as memos and letters are no longer used in today's workplace. 
B)  People working in organizations exchange information internally with customers, suppliers, other businesses, and government agencies. 
C)  Because electronic messaging is so informal, it is used only for internal communication. 
D)  Information in the workplace can be exchanged electronically through e-mail, instant messaging, text messaging, podcasts, blogs, and wikis. 
A)  Paper-based messages such as memos and letters are no longer used in today's workplace. 
B)  People working in organizations exchange information internally with customers, suppliers, other businesses, and government agencies. 
C)  Because electronic messaging is so informal, it is used only for internal communication. 
D)  Information in the workplace can be exchanged electronically through e-mail, instant messaging, text messaging, podcasts, blogs, and wikis.

Question 6

What is the best advice for formatting hard-copy memos?

Accepted Answer

A)  Use even (justified) right and left margins for a neater look. 
B)  Double-space memos to make them easier to read. 
C)  Leave five blank lines between the last line of the heading and the first line of the memo. 
D)  Key the guide words in bold at the left margin. 
A)  Use even (justified) right and left margins for a neater look. 
B)  Double-space memos to make them easier to read. 
C)  Leave five blank lines between the last line of the heading and the first line of the memo. 
D)  Key the guide words in bold at the left margin.

Question 7

Typing your name at the bottom of an e-mail message is unnecessary.

Accepted Answer

A) True 
 B)False

Question 8

E-mail produces a permanent record. Therefore, business communicators should follow which of these recommendations?

Accepted Answer

A)  Use e-mail to deliver bad news or to resolve arguments because it avoids confrontation. 
B)  Add humor or tongue-in-cheek comments to lighten the tone of serious e-mail topics. 
C)  Use e-mail instead of hard-copy memos for anything you wouldn't want published. 
D)  Care about tone, correctness, and conciseness to create messages with the reader in mind. 
A)  Use e-mail to deliver bad news or to resolve arguments because it avoids confrontation. 
B)  Add humor or tongue-in-cheek comments to lighten the tone of serious e-mail topics. 
C)  Use e-mail instead of hard-copy memos for anything you wouldn't want published. 
D)  Care about tone, correctness, and conciseness to create messages with the reader in mind.

Question 9

_______________ messages include e-mail, instant messaging, text messaging, podcasts, blogs, and wikis.

Accepted Answer

Electronic
Explanation:Electro

Question 10

Bilal is writing an immigrant-support procedural manual on obtaining a green card. What should Bilal do in his list of steps in the procedure?

Accepted Answer

A)  Make sure all listed items are complete sentences. 
B)  Start each item in the list with a passive verb. 
C)  Use a bulleted list. 
D)  Use a numbered list. 
A)  Make sure all listed items are complete sentences. 
B)  Start each item in the list with a passive verb. 
C)  Use a bulleted list. 
D)  Use a numbered list.

Question 11

______________-based messages include business letters and memos.

Accepted Answer

Paper
Explanation:Pa

Question 12

An e-mail message should include a descriptive __________ _________ to help ensure that the message will be read.

Accepted Answer

subject line
Explanation:In e-mail messa

Question 13

Which of the following is NOT a guide word used in e-mail messages and memos?

Accepted Answer

A)  TO: 
B)  FROM: 
C)  RESPONSE: 
D)  DATE: 
A)  TO: 
B)  FROM: 
C)  RESPONSE: 
D)  DATE:

Question 14

Because e-mail is the preferred communication channel in most businesses today, most people know how to use it smartly, safely, and professionally.

Accepted Answer

A) True 
 B)False

Question 15

When using instant messaging (IM), all communication is directly between the users' two computers without the need of a server.

Accepted Answer

A) True 
 B)False

Question 16

Generally, close an e-mail message or memo with action information, needed dates, a summary of the message, or a

Accepted Answer

A)  witty quotation. 
B)  copyright notice or confidentiality statement. 
C)  closing thought. 
D)  reference line that includes the typist's initials. 
A)  witty quotation. 
B)  copyright notice or confidentiality statement. 
C)  closing thought. 
D)  reference line that includes the typist's initials.

Question 17

Which of the following is an advantage of instant messaging (IM)?

Accepted Answer

A)  It includes "presence functionality," which allows coworkers to locate each other online, thus avoiding wasting time tracking someone down who is out of the office. 
B)  It is immediate; a user knows right away whether a message has reached its recipient. 
C)  It avoids phone tag and eliminates the downtime associated with personal telephone conversations. 
D)  All of the above are advantages of instant messaging (IM). 
A)  It includes "presence functionality," which allows coworkers to locate each other online, thus avoiding wasting time tracking someone down who is out of the office. 
B)  It is immediate; a user knows right away whether a message has reached its recipient. 
C)  It avoids phone tag and eliminates the downtime associated with personal telephone conversations. 
D)  All of the above are advantages of instant messaging (IM).

Question 18

In writing information and procedure messages, managers should try to sound demanding and autocrat as a way to gain the respect of employees.

Accepted Answer

A) True 
 B)False

Question 19

Kevin wants to make sure that he is demonstrating good netiquette when using e-mail. What should he do?

Accepted Answer

A)  Document every business decision and action with an electronic paper trail. 
B)  Write his messages in all capital letters to make them look important and professional. 
C)  Ask permission before forwarding messages. 
D)  He should do all of these. 
A)  Document every business decision and action with an electronic paper trail. 
B)  Write his messages in all capital letters to make them look important and professional. 
C)  Ask permission before forwarding messages. 
D)  He should do all of these.

Question 20

To, From, Date, and Subject in an e-mail message or a memo are called ________ words.

Accepted Answer

guide
Explanation:These are guide words

Effective e-mail messages and memos generally discuss only one topic.

You are setting up a system for your tech support employees to communicate with customers to solve problems they are experiencing. What is the best electronic communication channel for this purpose?

Antonia is writing a memo to all employees explaining how they can request vacation time using the company's new online procedure. Antonia's primary goal should be to explain the procedure clearly.

Sending very short messages (160 or fewer characters) from mobile phones and other wireless devices is called ____________ messaging.

Which of the following statements about communication in the workplace is most accurate?

What is the best advice for formatting hard-copy memos?

Typing your name at the bottom of an e-mail message is unnecessary.

E-mail produces a permanent record. Therefore, business communicators should follow which of these recommendations?

_______________ messages include e-mail, instant messaging, text messaging, podcasts, blogs, and wikis.

Bilal is writing an immigrant-support procedural manual on obtaining a green card. What should Bilal do in his list of steps in the procedure?

______________-based messages include business letters and memos.

An e-mail message should include a descriptive __ _ to help ensure that the message will be read.

Which of the following is NOT a guide word used in e-mail messages and memos?

Because e-mail is the preferred communication channel in most businesses today, most people know how to use it smartly, safely, and professionally.

When using instant messaging (IM), all communication is directly between the users' two computers without the need of a server.

Generally, close an e-mail message or memo with action information, needed dates, a summary of the message, or a

Which of the following is an advantage of instant messaging (IM)?

In writing information and procedure messages, managers should try to sound demanding and autocrat as a way to gain the respect of employees.

Kevin wants to make sure that he is demonstrating good netiquette when using e-mail. What should he do?

To, From, Date, and Subject in an e-mail message or a memo are called ________ words.

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters

Exam 5: Electronic Messages and Digital Media

Effective e-mail messages and memos generally discuss only one topic.

You are setting up a system for your tech support employees to communicate with customers to solve problems they are experiencing. What is the best electronic communication channel for this purpose?

Antonia is writing a memo to all employees explaining how they can request vacation time using the company's new online procedure. Antonia's primary goal should be to explain the procedure clearly.

Sending very short messages (160 or fewer characters) from mobile phones and other wireless devices is called ____________ messaging.

Which of the following statements about communication in the workplace is most accurate?

What is the best advice for formatting hard-copy memos?

Typing your name at the bottom of an e-mail message is unnecessary.

E-mail produces a permanent record. Therefore, business communicators should follow which of these recommendations?

_______________ messages include e-mail, instant messaging, text messaging, podcasts, blogs, and wikis.

Bilal is writing an immigrant-support procedural manual on obtaining a green card. What should Bilal do in his list of steps in the procedure?

______________-based messages include business letters and memos.

An e-mail message should include a descriptive __________ _________ to help ensure that the message will be read.

Which of the following is NOT a guide word used in e-mail messages and memos?

Because e-mail is the preferred communication channel in most businesses today, most people know how to use it smartly, safely, and professionally.

When using instant messaging (IM), all communication is directly between the users' two computers without the need of a server.

Generally, close an e-mail message or memo with action information, needed dates, a summary of the message, or a

Which of the following is an advantage of instant messaging (IM)?

In writing information and procedure messages, managers should try to sound demanding and autocrat as a way to gain the respect of employees.

Kevin wants to make sure that he is demonstrating good netiquette when using e-mail. What should he do?

To, From, Date, and Subject in an e-mail message or a memo are called ________ words.

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters

An e-mail message should include a descriptive __ _ to help ensure that the message will be read.