Question 1

One of the best ways to open a direct request that is likely to be granted is a/an

Accepted Answer

A)  enthusiastic greeting and explanation of who the writer is. 
B)  justification of the request to be made. 
C)  question or polite command. 
D)  thorough explanation of the needs and parameters of the request. 
A)  enthusiastic greeting and explanation of who the writer is. 
B)  justification of the request to be made. 
C)  question or polite command. 
D)  thorough explanation of the needs and parameters of the request.

Question 2

Which of the following would be least effective in a sympathy note?

Accepted Answer

A)  We are deeply saddened, Nathan, to learn of the death of your wife. 
B)  Rebecca's generous nature and volunteer efforts for the Red Cross endeared her to many. 
C)  If we may help you or lighten your load in any way, you need only call. 
D)  If I may be of any help, please do not hesitate to contact me. 
A)  We are deeply saddened, Nathan, to learn of the death of your wife. 
B)  Rebecca's generous nature and volunteer efforts for the Red Cross endeared her to many. 
C)  If we may help you or lighten your load in any way, you need only call. 
D)  If I may be of any help, please do not hesitate to contact me.

Question 3

What is the best advice for writing goodwill messages?

Accepted Answer

A)  Focus the message solely on the sender. 
B)  Make a good impression by giving a ready-made card instead of writing your own message. 
C)  Send a goodwill message promptly. 
D)  Send a goodwill message only to show appreciation for a gift or monetary award. 
A)  Focus the message solely on the sender. 
B)  Make a good impression by giving a ready-made card instead of writing your own message. 
C)  Send a goodwill message promptly. 
D)  Send a goodwill message only to show appreciation for a gift or monetary award.

Question 4

Any details that explain why information is being requested should be placed in the body of an information request letter.

Accepted Answer

A) True 
 B)False

Question 5

Shannon is writing a direct reply letter to a potential client. In the body of the letter, she will be answering several questions and wants her responses to be logical and readable. What should she do?

Accepted Answer

A)  Place the answers in a numbered or bulleted list. 
B)  Place the answers on a separate page and attach it to the letter. 
C)  Place her answers in complete sentences in paragraph form. 
D)  Avoid clarifying statements, which could create legal trouble. 
A)  Place the answers in a numbered or bulleted list. 
B)  Place the answers on a separate page and attach it to the letter. 
C)  Place her answers in complete sentences in paragraph form. 
D)  Avoid clarifying statements, which could create legal trouble.

One of the best ways to open a direct request that is likely to be granted is a/an

Which of the following would be least effective in a sympathy note?

What is the best advice for writing goodwill messages?

Any details that explain why information is being requested should be placed in the body of an information request letter.

Shannon is writing a direct reply letter to a potential client. In the body of the letter, she will be answering several questions and wants her responses to be logical and readable. What should she do?

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters

Exam 6: Positive Messages

One of the best ways to open a direct request that is likely to be granted is a/an

Which of the following would be least effective in a sympathy note?

What is the best advice for writing goodwill messages?

Any details that explain why information is being requested should be placed in the body of an information request letter.

Shannon is writing a direct reply letter to a potential client. In the body of the letter, she will be answering several questions and wants her responses to be logical and readable. What should she do?

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters