Exam 11: Business Etiquette, Ethics, Teamwork, and Meetings

Lucas has been invited to attend his first sales meeting and wants to follow proper meeting etiquette. Which of the following should he do to make a good impression?

Which of the following is the best advice when making business telephone calls?

If you receive constructive criticism on the job, you should focus on your feelings as much as possible.

Richard is starting a new job and wants to prove that he is diligent and collegial. What is the best advice you can give him?

Shawn needs to record his business voicemail outgoing message. Which of the following outgoing messages is most professional?

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Etiquette guidelines for business meetings indicate that both participants and leaders are responsible for sticking to the agenda and avoiding tangents.

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Because of the increased focus on individualism, teams have become less important in today's business environment.

The most effective teams do what is necessary to avoid any kind of conflict.

If you believe you have been criticized unfairly, it is appropriate to disagree respectfully and constructively.

The __________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

The most effective groups have members who

Chandra has just graduated and will be starting her business career. Why is it important for her to exhibit professionalism?

To make your outgoing voice mail message more professional, use the computer-generated voice that comes with most systems.

Which of the following is the best advice regarding small talk in the workplace?

When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

It is appropriate for a meeting leader to move the meeting along by saying, Thanks, Ivan, for your viewpoint, but please hold your next comment until we can hear what Shung Chai thinks of your idea.