Question 1

Material safety data sheets (MSDSs):

Accepted Answer

A) inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials. 
B) do not tell employees any procedures to follow in case of an accident. 
C) are written and supplied to hospitality organizations by the U.S.government. 
D) explain where in the hospitality facility an employee can find training manuals and videotapes that show how equipment can be repaired safely. 
A) inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials. 
B) do not tell employees any procedures to follow in case of an accident. 
C) are written and supplied to hospitality organizations by the U.S.government. 
D) explain where in the hospitality facility an employee can find training manuals and videotapes that show how equipment can be repaired safely. A

Question 2

Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as:

Accepted Answer

A) emergency or breakdown maintenance. 
B) routine maintenance. 
C) preventive maintenance. 
D) predictive maintenance. 
A) emergency or breakdown maintenance. 
B) routine maintenance. 
C) preventive maintenance. 
D) predictive maintenance. B

Question 3

A room data card typically includes all of the following components except:

Accepted Answer

A) a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment. 
B) space for scheduling and verifying the preventive maintenance dates for the room. 
C) information about the major HVAC and electrical services in a room. 
D) some equipment warranty information. 
A) a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment. 
B) space for scheduling and verifying the preventive maintenance dates for the room. 
C) information about the major HVAC and electrical services in a room. 
D) some equipment warranty information. A

Question 4

Which of the following types of maintenance has an immediate revenue effect?

Accepted Answer

A) predictive maintenance 
B) preventive maintenance 
C) emergency or breakdown maintenance 
D) routine maintenance 
A) predictive maintenance 
B) preventive maintenance 
C) emergency or breakdown maintenance 
D) routine maintenance

Question 5

Maintenance that includes preparing equipment for changes in the seasons is called:

Accepted Answer

A) scheduled maintenance. 
B) preventive maintenance. 
C) routine maintenance. 
D) predictive maintenance. 
A) scheduled maintenance. 
B) preventive maintenance. 
C) routine maintenance. 
D) predictive maintenance.

Question 6

All of the following provisions are normally included in a maintenance contract except:

Accepted Answer

A) a schedule of frequency of work and specific duties. 
B) a cancellation clause. 
C) specific fees for the work to be done. 
D) automatic renewal. 
A) a schedule of frequency of work and specific duties. 
B) a cancellation clause. 
C) specific fees for the work to be done. 
D) automatic renewal.

Question 7

Facilities benchmarking for establishing goals for quality is based on:

Accepted Answer

A) statistical analysis. 
B) quality milestones 
C) comparisons. 
D) quality circles. 
A) statistical analysis. 
B) quality milestones 
C) comparisons. 
D) quality circles.

Question 8

A form used for all major pieces of equipment to record important maintenance information is called a:

Accepted Answer

A) material safety data sheet. 
B) room data card. 
C) rooms checklist. 
D) equipment data card. 
A) material safety data sheet. 
B) room data card. 
C) rooms checklist. 
D) equipment data card.

Question 9

The largest portion of the maintenance department's POM expenditure is usually:

Accepted Answer

A) water and sewage charges. 
B) wages and benefits. 
C) operating supplies. 
D) electrical and mechanical equipment. 
A) water and sewage charges. 
B) wages and benefits. 
C) operating supplies. 
D) electrical and mechanical equipment.

Question 10

Which of the following statements about emergency and breakdown maintenance is true?

Accepted Answer

A) An effective maintenance management system greatly reduces the need for emergency maintenance. 
B) Even the best ongoing maintenance possible will not eliminate all emergency maintenance needs. 
C) Emergency and breakdown maintenance tends to be quite costly. 
D) All of the above. 
A) An effective maintenance management system greatly reduces the need for emergency maintenance. 
B) Even the best ongoing maintenance possible will not eliminate all emergency maintenance needs. 
C) Emergency and breakdown maintenance tends to be quite costly. 
D) All of the above.

Material safety data sheets (MSDSs):

Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as:

A room data card typically includes all of the following components except:

Which of the following types of maintenance has an immediate revenue effect?

Maintenance that includes preparing equipment for changes in the seasons is called:

All of the following provisions are normally included in a maintenance contract except:

Facilities benchmarking for establishing goals for quality is based on:

A form used for all major pieces of equipment to record important maintenance information is called a:

The largest portion of the maintenance department's POM expenditure is usually:

Which of the following statements about emergency and breakdown maintenance is true?

The Role, Cost, and Management of Hospitality Facilities

Environmental and Sustainability Management

Safety and Secuiryt Systems

Water and Wasterwater Systems

Electrical Systems

Heating, Ventilating, and Air Conditioning Systems

Lighting Systems

Laundry Systems

Building Structure, Finishes, and Site

Lodging Planning and Design

Renovation and Capital Projects

Filters

Exam 2: Hospitality Facilites Management Tools, Techniques, and Trends

Material safety data sheets (MSDSs):

Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as:

A room data card typically includes all of the following components except:

Which of the following types of maintenance has an immediate revenue effect?

Maintenance that includes preparing equipment for changes in the seasons is called:

All of the following provisions are normally included in a maintenance contract except:

Facilities benchmarking for establishing goals for quality is based on:

A form used for all major pieces of equipment to record important maintenance information is called a:

The largest portion of the maintenance department's POM expenditure is usually:

Which of the following statements about emergency and breakdown maintenance is true?

The Role, Cost, and Management of Hospitality Facilities

Environmental and Sustainability Management

Safety and Secuiryt Systems

Water and Wasterwater Systems

Electrical Systems

Heating, Ventilating, and Air Conditioning Systems

Lighting Systems

Laundry Systems

Building Structure, Finishes, and Site

Lodging Planning and Design

Renovation and Capital Projects

Filters