Exam 3: Process Choice and Layout Decisions in Manufacturing and Services

What is the optimal location for these departments in the floor plan depicted if the departments have a daily number of trips between each other as shown? The total number of trips is accounted for in the table, so for example, the 16 trips between A and B are some combination of trips from A to B and from B to A. Daily Number of Trips Between Departments \@cdots 16 18 9 3 9 10 3 14 B \@cdots 4 12 2 10 19 4 16 C \@cdots 18 3 8 8 0 10 D \@cdots 3 14 1 5 7 E \@cdots 1 17 15 12 F \@cdots 19 15 4 G \@cdots 8 17 H \@cdots 14 I \ldots Floor Plan Office Space 1 Office Space 4 Office Space 7 Office Space 2 Office Space 5 Office Space 8 Office Space 3 Office Space 6 Office Space 9 Distance Between Offices Office Space 1 2 3 4 5 6 7 8 9 1 - 10 20 10 14 22 20 22 28 2 \@cdots 10 14 10 14 22 20 22 3 \@cdots 22 14 10 28 22 20 4 \@cdots 10 20 10 14 22 5 - 10 14 10 14 6 \@cdots 22 14 10 7 \@cdots 10 20 8 \@cdots 10 9 \ldots

Highly automated batch processes that can reduce the cost of making similar groups of products are:

A sporting apparel manufacturer that produces t-shirts to commemorate significant athletic achievements for proud students and alumni probably uses:

Capability variety is the difference in how customers view an identical service outcome. What some customers might view as economical and thrifty others might view as cheap and poor value.

The table depicts an production line that has been balanced with a takt time of 2 minutes. Where would you add a worker if you wanted to increase the output rate while keeping six work stations? Workstation 1 2 3 4 5 6 Task , ,, , ,, Time () 1,1 1.8 1,0.5,0.4 0.9,0.8 1.8 0.5,0.5,0.6

An advantage of a production line process is:

Consider any collection of tasks to be assigned to stations in a line balancing exercise. Use the equation for determining the minimum number of stations to derive an upper bound on the efficiency of the actual line balance for those same tasks.

The service package continuum ranges from immediate to delayed.

The ________ includes all the value-added physical and intangible activities that a service organization provides to the customer.

A customer service function at an insurance firm that handles claims based on the first letter of the customer's last name is an example of applying group technology to a service operation.

Champion Cooling has just signed a contract to assemble window air conditioners for another company. The list of tasks, including time requirements and immediate predecessors, follows. Each task may not be shortened. Initially, the plan was to make 300 units in an eight hour day but as the summer months approach, Champion Cooling finds themselves far behind in total production. They wish to reconfigure their production line in order to produce maximum output. What should their takt time be? Task Time (min) Predecessor Bolt compressor to base 5 None Install coils and lines 6 Bolt compressor to base Install fan motor 7 Install coils and lines Install switch and thermostat 5 Install fan motor Charge system and test 10 Install switch and thermostat Cosmetic detailing 7 Charge system and test

Use this scenario for the following question(s). The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 8 productive hours available in a day and the manufacturer wishes to produce 400 units. Use this information to answer the following question(s). Task Time () Predecessor 45 \@cdots K 50 40 55 , 40 65 P 25 R 35 , -Refer to the scenario above. What is the theoretical minimum number of stations?

When designers are considering the ways that a space may be laid out with functional departments:

Draw the product-process matrix and discuss the placement of each process type

According to the law of variability, converting from an assemble-to-order to a make-to-order production process should increase productivity of the manufacturing processes.

In a service package the greater the emphasis on intangible activities is, the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

A manufacturing process decision affects:

In stark contrast to a product layout, a(n)________ layout is better suited to environments where the process steps can change dramatically from one job or customer to the next.

The greater the emphasis on intangible activities, the more management's attention will be directed to:

A manager deciding where six departments could be located in a six-room office building has over 500 possible arrangements.