Exam 2: Operations and Supply Chain Strategies

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The latex division of Vandelay Industries provided support after the sale that could not be matched by any of the other players in the latex industry. This unique attribute was responsible for perhaps 60% of their sales volume and could be described as:

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The phrase "closing the loop" means that strengths and weaknesses, as well as core competencies are fed back into the mission statement.

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We have all experienced the endless wait for repair technicians to show up at our house. If the cable company would provide an estimate of "Your installer will arrive at your house between 2 pm and 3 pm on Wednesday," instead of "Your installer will arrive at your house between 8 am and 5 pm on Wednesday," we would be impressed with their service and their:

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When the operations and supply chain areas are not linked with the overall business strategy, but instead follow industry practices, the firm is in this stage of alignment.

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The mission statement addresses a company's reason for existence, core values, and domain.

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Which of these is NOT one of the primary objectives of an operations and supply chain strategy?

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Decisions about capacity, facilities and technology fall in the ________ decision category?

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What are the three primary objectives of an operations and supply chain strategy?

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Which category of decision categories in operations and supply chain management requires the greatest financial investment? Justify your answer.

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At the ________ stage of alignment, the business strategy seeks to exploit core competencies found within the operations and supply areas.

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Which of the following statements about functional strategies is best?

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Decisions about planning and control, sourcing, and quality management fall in the ________ decision category.

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Which of these statements about time performance is best?

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A business's core competencies can shift over time.

(True/False)
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A trade-off is at its core, a change in emphasis between two ________ dimensions.

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Offer a definition of the term core competency and explain the core competency of your university.

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A logical tradeoff is sacrificing an order winner capability in favor of an order qualifier capability.

(True/False)
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________ are the people, policies, and organizational structure choices made by a firm.

(Short Answer)
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Organizational strengths or abilities, developed over a long period of time that customers find valuable and competitors find difficult or impossible to copy are ________.

(Short Answer)
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Your employer prepares a request for proposal that describes in vivid detail all of the capabilities that a new computer system should possess. A software product that can meet this request for proposal has performance characteristics that can be described as order qualifiers.

(True/False)
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